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The Reserve at Paradisus Palma Real

Traveller (6715)
Pool & Beach (1283)
Video (1)

About

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Value
GreenLeaders Silver level
The Reserve at Paradisus Palma Real is the perfect choice for your next family holiday. Luxury services, exquisitely decorated facilities and endless entertainment programmes for adults and children that will make your stay in Punta Cana an experience you will never forget. Enjoy the authentic and idyllic Caribbean landscape at this boutique resort, as well as the tropical flora and fauna so characteristic of this oasis in the Dominican Republic. The Family Concierge offers your family the best activities, services and amenities. Everything you need so you don’t have to think about anything other than enjoying yourselves Bathe in the most exclusive area of the Caribbean Sea. The Reserve at Paradisus Palma Real puts a little piece of paradise in Punta Cana within your reach The Kids Zone offers plenty of fun for children of all ages: a complete programme of activities and entertainment so they make the most of every second of their holiday and live unique moments.
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Property amenities
Pool
Room service
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Breakfast included
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Charming
HOTEL CLASS
Hotel links
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Special Offer:Wonder Week
Hotel deals
8,752Reviews
7,281Photos
784Q+A
100Room tips
Traveller rating
  • 6,934
  • 1,221
  • 358
  • 134
  • 105
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Popular mentions
My family & I just returned from The Reserve at Paradisus Palma Real & it was a great experience for us. My daughter is 3 years old & the service we recieved from the family concierge program with Andy C was exceptional. This is the way to go if you are looking a relaxing family
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Response from JuanP5826, Guest Experience Director at The Reserve at Paradisus Palma Real
Responded today
Dear Danny, Your words honor us! It is a great pleasure to hear of the great experience you had during your recent trip. We are delighted to know you and your whole family received an outstanding and personalized service and had the opportunity to relax and enjoy your vacation time. Thanks for choosing us as your vacation destination. Looking forward to welcome you and your family back at The Reserve Paradisus Palma Real. Warm Regards, Guest Experience Director
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Hotel's Favourite
My family of 6 (plus a 19 month old) recently spent a week at The Reserve. We had 3 Ocean Front rooms adjacent to one another. Overall it was a wonderful stay. Some particulars: 1. Check in was painless - the rooms were ready 2. The rooms were large, airy, and in wonderful
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Response from JuanP5826, Guest Experience Director at The Reserve at Paradisus Palma Real
Responded 4 weeks ago
Dear Guest, We sincerely appreciate your amazing feedback. It is truly a delight to hear how much your enjoyed your first visit to The Reserve Paradisus Palma Real. We thank you for your kind description of our facilities and services. I am sure other travelers will certainly appreciate the useful information you just shared with us. Please accept, as well, our gratitude for your acknowledgement of our accomodations, gastronomy and the warm and professional assistance you received from Zenovia. She is truly a gem and we will gladly pass on your compliments to her. We look forward to welcome you back, hopefully, in the near future. Warm Regards, Guest Experience Director
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We had a great stay in an ocean front junior suite. The room was beautiful, clean, and had everything we needed. Our concierge, Leidy, was extremely helpful and accommodating. The beach had plenty of shade and was truly paradise! Dinner reservations were easy, thanks to Leidy,
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Response from JuanP5826, Guest Experience Director at The Reserve at Paradisus Palma Real
Responded today
Dear Greg, Thanks for your positive review and the valuable time you invested to share your comments with us. We strive to offer you a perfect getaway and, in this sense, we are delighted to know we achieved our purpose during your recent trip. Thanks for your kind words regarding our accommodations, beach, gastronomy and the friendly and helpful attitude of Leidy, Ravell and Junior. Whenever you feel the need to relax and spent some wonderful days in a beautiful Caribbean beach, just come visit us again. Your friends at The Reserve Paradisus Palma Real will be awaiting your return. Warm Regards, Guest Experience Director
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If you don't mind bad food and iffy service by all means go. Just bring lots of money for tips or you're pretty much invisible. Take the least expensive room, we had a beach view junior suite, we had to walk up two full flights of steps, The food and service are the same, We
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Response from JuanP5826, Guest Experience Director at The Reserve at Paradisus Palma Real
Responded today
Dear Guest, I would like to start by thanking you for the valuable time you invested to share your comments and thoughts with us. We deeply regret to know we were not able to meet your expectations. In this sense, we are sorry if our gastronomy and services were not up to the standards you expected. We are astonished to hear your comments regarding our team, as they certainly appreciate your tips, but these are not essential in order to receive an outstanding service. In fact, our staff is known for its professionalism and kind attitude. Nevertheless, be certain, we will address your concerns regarding our staff and rooms with the departments involved, since our goal is to offer you a perfect getaway. We really hope you change your mind and come visit us again. We would love to welcome you and offer you the unforgettable experience you deserve. Warm Regards, Guest Experience Director
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I'm still staying at the hotel, room 4206, but I feel I should share the experience I just had. Two days ago my wife and I were approached by a nice lady who invited us to have breakfast at the Grand Reserve, which is not typically allowed for guests staying at the Reserve. She
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorThe Reserve at Paradisus Palma Real
The One Bedroom Suite at The Reserve at Paradisus Palma Real
Professional photo exclusively commissioned by TripAdvisorThe Reserve at Paradisus Palma Real
The One Bedroom Suite at The Reserve at Paradisus Palma Real
Professional photo exclusively commissioned by TripAdvisorThe Reserve at Paradisus Palma Real
The One Bedroom Master Suite at The Reserve at Paradisus Palma Real
Professional photo exclusively commissioned by TripAdvisorThe Reserve at Paradisus Palma Real
The One Bedroom Master Suite at The Reserve at Paradisus Palma Real
Professional photo exclusively commissioned by TripAdvisorThe Reserve at Paradisus Palma Real
The One Bedroom Master Suite at The Reserve at Paradisus Palma Real
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123456225
I do not know how we would have navigated this place without a concierge. If it wasn't for her we would have had a miserable time because many staff do not speak English and had no idea what we were talking about. Whenever we needed anything we would have to involve her as the language barrier was terrible. If you speak Spanish you should be ok. Its easy to get beds and shade at the pool and beach and the golf carts are pretty reliable
0 votes
Yes there is.
0 votes
We used Dominican Airport Transfers. They provided flawless service. $62 roundtrip for our family of 4 in a private van. Had bottled water for us in the car, which was a nice touch.
1 vote
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What is the price of the day use. What includes and what time starts?
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123456157
"Any room is great but the family suite with king bed and pullout in living room is terrific!"
"The reserve is much quieter than the main resort"
"Rooms with a private pool entry are great!"
"Oceanside has an area for adults only. The Reserve is long, flowing landscape - many secluded spots. It is simple to move between."
"main floor has swim up rooms and garden rooms, whereas higher level rooms have balconies."
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PRICE RANGE
US$318 - US$1,385 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reserve at paradisus palma real hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
206
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