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Grand Sirenis Punta Cana Resort

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Playas De Uvero Alto, Punta Cana 23000 Dominican Republic
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About

#73 of 150 hotels in Punta Cana
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Grand Sirenis Punta Cana Resort Casino & Aquagames reopened the doors to its luxurious, fully refurbished holiday complex. This renovated resort boasts a very elegant and seductive design. Enjoy a unique holiday in our Caribbean Paradise surrounded by an explosion of colour and beautiful nature. Grand Sirenis Punta Cana Resort is made up of two hotels, Grand Sirenis Cocotal Beach Resort and Grand Sirenis Tropical Suites. This spectacular five star resort is situated in one of the most beautiful coconut groves in Punta Cana; set in a privileged position, the Grand Sirenis Punta Cana Resort offers activities for all ages, whether for families, couples or groups of friends. Punta Cana invites you to experience a dream holiday. The exotic Caribbean atmosphere, the friendly locals and transparent waters all provide a magical destination just waiting for you!
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Full view
Property amenities
Parking
Paid wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Internet
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
French, Spanish
11,194Reviews2,112Q+A100Room tips
Traveller rating
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Popular mentions
Geena wrote a review 20 Jan
Indianapolis, Indiana2 contributions
It's true! The Service was so good when my boyfriend and I stayed that we actually befriended a lot of our VIP Staff. They waited on us hand & foot, and by the end of the week, we became sad to say goodbye to our friends. The staff that went above & beyond consisted mainly of our friends HEIDY, ALVIN, EDISON & JUAN! These four were the pinnacle of excellent and loyal service on our trip. At night in the main area, KILMIS was the sweetheart who remembered to refill our drinks; even when it got super crowded around new years, she never forgot about us. My only issue came when concerning the concierge. We had been told before & throughout our trip that OMAR was our VIP concierge. The entire time we were at the resort, we never even met him. I was baffled at how evasive Omar was, even when we asked for him. Regardless of Omar's absence, we had substitute concierges that took AMAZING care of us! Ask for REYNALDO or PALOMO. Both of these gentlemen stepped up and assisted us with any questions or concerns we had. All in all, it was a great vacation! Our Punta Cana friends will be missed. Thank you for the memories!
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Date of stay: January 2021
Value
Location
Service
Room Tip: Higher floors have a better view of the sunrise/sunset. Ask for a room with a view!
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Response from Sirenis Punta Cana Resort, Dueño at Grand Sirenis Punta Cana Resort
Responded 6 days ago
Dear geenak2021, On behalf of the entire Team of Grand Sirenis Punta Cana, I would like to express my gratitude for having decided to share your comments with future visitors. We attach great importance to your reviews and they are taken with our maximum interest and we would like to show our gratitude for your fidelity to our resort. Please receive our special appreciation for having visited our resort as ULC Members. We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you a great experience, especially Heidy, Alvin, Edison, Juan, Kilmis, Reynaldo and Polanco who formed a part of your second family here. Your praise is very welcome and will motivate us to be for sure more creative each day aiming to consistently improve our variety and offer in order to keep on fulfilling the experience of our dear guests. We have also taken a proper note about your the VIP Concierge and our Members Management is going to follow it up, we apologize if this caused any inconvenience during your stay. Our team is very much looking forward to welcoming you back again to the Grand Sirenis family in the future. Best regards, Ksenia Romashova Assistant Manager
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Ron J wrote a review 15 Jan
Sioux City, Iowa5 contributions2 helpful votes
I was at the Grand Sirenis for a week at the end of December, 2020. My first impression and contact with staff was unsatisfactory. Henry at the front desk checked me in. He did not honor my reservation request I made weeks in advance when I booked the trip. I also sent emails in advance to the resort with my room request of having a higher floor and a building and room closer to the middle of the resort, NOT at the far end. All were ignored. Henry told me I was assigned a ground floor room in a building at the end corner of the resort. Henry did not even know of my room reservation request until I insisted that he look over the reservation in his computer system. He found it, but it didn't matter. Henry had already decided that I was going to be on the ground floor, far corner building, away from everything. And that was that. So we left the reservation desk with the bellboy to our room and building that we did not want or request. When we got to the room and opened up the door, it smelled horrible! A very strong musty and moldy smell in the room. Unbearable. It was hard to breathe with the moldy musty smell. We tried telling the bellboy, but he just walked away! I immediately went back to the reservation desk and told Henry. Henry said to stop back up to the reservation desk the next morning and he would change my room. It was a horrible night with that smell. We didn't unpack because we thought we would be going to a different room the next morning. Plus we didn’t want all of our clothes to smell musty and moldy. The next morning Henry was working. I asked him about getting us another room like he promised the night before? Henry now told me to come back in the afternoon because he needed to talk to his boss and the boss wasn't going to be in until the afternoon. The day before he said he would change my room in the morning?!? So I asked Henry what time to come back to the desk? He said 2 or 3 pm. I spent a lot of money on this vacation and all I wanted was a room that didn't have a musty and moldy smell so we could move our luggage to another room, unpack it, and start to enjoy our vacation. At 3:00 pm I went back up to the reservation desk. I sensed that Henry seemed surprised or upset to see me. He looked down and over at the other gentlemen working next to him, probably expecting / hoping that I would just give up. Henry did not even acknowledge me standing there at the desk. I asked Henry again about switching rooms like he promised? Henry said he still hadn't talked to his boss yet. OMG. So I just waited at the front desk this time. And waited. And waited. And waited. Finally at around 4:15 pm of me standing there, Henry said he would move us to another room. I did not see Henry talk to any boss? Finally around 5:00 pm on the second day I got to a room where I could finally unpack my luggage and begin enjoying my vacation. As far as the resort, the beach was the best part. The seaweed was removed each morning. There are two main adult pools. A pool connected by a walkway bridge across it, and another pool that has signs noting that it is for or club members only. If you look at pictures of the resort, the pool by the building with a green roof is for members only. So apparently to use that pool it cost more? No one was in that pool while we were there. So if this resort would have been busy, the one pool would have been way too crowded for us. We walked over to the Sports Bar one night. No one there but two workers. We wanted to watch football. There were no tv remotes around. I asked both workers if they could change the station on any of the tvs, but they did not understand me. So I walked up to one of the televisions to see if there were controls on the side so I could change the channel, and they yelled at me! I don't know what they said but they raised their voices at me. So we left.
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Date of stay: December 2020
Value
Rooms
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1 Helpful vote
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Response from Sirenis Punta Cana Resort, Dueño at Grand Sirenis Punta Cana Resort
Responded 1 week ago
Dear 676rorym, Thank you for taking time to describe your recent experience at Grand Sirenis Punta Cana Resort & Aquagames. Our main objective is to have to guarantee the maximum satisfaction of all our guests. It is a pleasure to read your positive mentions about our beautiful beach that definitely deserves special mention. Allow us to express our most sincere apology for not giving a 100% pleasant stay even though is our mission as a customer service-oriented company. All your comments, especially the negative feedback, have been thouroughly read and have been passed to each responsible Managers. Let us mention that all the room requests are not guaranteed and though we try to do all the best, the room requested will be assigned upon availability. Taking into account your comment regarding our staff at the Reception desk and at the Sports Bar, we would like to mention that our company has developed a complete and intensive training in order to improve the quality of all services so we are going to emphasize it. In regards of your observation about the pool, let us clarify that inspide that our Club Members have exclusive areas around the resort, both pools are available to the guests to swim. Please rest assured that all the observations have been passed to the managers in charge as mentioned before. We hope you could give us an opportunity to host you again and see all the positive changings we are constantly implementing. Cordially, Ksenia Romashova Assistant Manager
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Tvyx wrote a review 10 Jan
Geneva, Switzerland38 contributions7 helpful votes
+1
It was in general an amazing stay! It was completely as good as expected. Beach and swimming pool were very clean with plenty of places to chill with great service of towel even with the card system. Great choice of food at the buffet (maybe more seafood would be more appreciated though) and the theme restaurants, even though not always open, were delicious with great service. There were lots of choices of cocktails/alcohool jncluded too!! The staff members were kind, helpful and cheerful. I have nothing to say on the quality of the bedroom, it was clean, with AC and great wifi connection (in almost the whole hotel complex, even by the pool!). Maybe a suggestion : - the entertainment every night is a plus but the gap between the 8:30 pm show and 9:30 pm is a bit long, everyone was going home. To avoid: - the tours offered by the hotel( snorkeling and booggy) it was a touristic trap, expensive and not worth it at all! We didnt see much, we expected more time to visit but we didnt and it was too touristy, not authentic at all.
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Date of stay: January 2021Trip type: Travelled with friends
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Response from Sirenis Punta Cana Resort, Dueño at Grand Sirenis Punta Cana Resort
Responded 2 weeks ago
Dear phamthb0, Thank you for dedicating some time to express your comment and opinion about our resort Grand Sirenis Punta Cana Resort & Aquagames. We definitely consider your comments as a gift, as the positive feedback give us the opportunity to keep doing things rights and your suggestions give us an inspiration to make some positive changes driving us to excellence. We really appreciate that you loved the facilities, our beautiful pool and beach as well as excellent food between others. Please note that the resort doesn´t directly offer excursions however we feel very disappointed that those one contracted were not as expected. We hope to have the opportunity to host you again in your future vacation. Best regards, Ksenia Romashova Assistant Manager
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December-traveler wrote a review 4 Jan
1 contribution1 helpful vote
-AC in the rooms was not working for all the time of our 7 days stay. We ask for the repairs but it was a big joke. -Calling the Lobby and waiting 40 ring before anybody answers the phone this is the worst kind of service. If I had an emergency I would probably be dead. -The restaurant we always have to ask for ustensils and the service was veryyyy slow. -There was barely few seafoods at the buffet and not adapted for pesqueterian. -The lack of internet on the left side of the beach close to the volleyball court is bad. -The lack of activities makes the resort very boring. -Only 30 minutes of archery is not enough for the amount of people that show up. -My brother had an injury on his foot and when he asked for a lift to his room by the empty cart he was told this cart is only allowed for (Elite members). What a lack of empathy. -The language barrier in this resort will make your vacation a nightmare. 99% of the staff speak only spanish. English is not understood at all. -If you dont tip on each table you sit at... nobody will look at you. -No boats or catamaran of even surf boards will be given to you because they claim that the company that own them are closed indefinetly. I paid for my stay knowing that I will be able to use these boats but the hotel didn't care. -If you like the beach... avoid the rocks and the reefs. There is plenty of them, and if you get close to them there are venomous black scorpion fish. No warning at all from anybody. -If you want to book a restaurant ... we were told from the 1st day that all reservations in all restaurants are full??? so when am I supposed to book the restaurants. This is the worst part and later we got a call saying how did we enjoy our restaurant experience... we never even got a reservation. -This hotel does not deserve more that 1 star. Never going back. -Connection to the internet for most iphones is a nightmare. We had to go to the lobby and nobody tell you that you have to type in a website before trying to connect to a network. -The last 2 days of our stay there was no internet in our rooms... we told the reception and we were told that it will be fixed. 48 hours later we were told the same thing. -Pool and beach towels are ripped. It's really bad you guys. -The pillows... omg the pillows I thing they are made of grass or something they are the worst thing to ever happen to sleep accessories. -First and last time in this hotel.
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Sirenis Punta Cana Resort, Dueño at Grand Sirenis Punta Cana Resort
Responded 2 weeks ago
Dear Dacember-traveler, Thank you for taking the time to give us your detailed feedback about the resort Grand Sirenis Punta Cana Resort & Aquagames. We feel very disappointed that we could not satisfy you and have not provided you a pleasant stay. It is very surprising to see that our commitment to gift an unforgettable experience by excellent customer service was not reflected through your vacation. Definitely, with your comments, we will take proper actions to avoid future similar situations. Please rest assured that your observations have been taken in the highest consideration by our management team to analyze the points you mentioned. Once again we sincerely apologize for any inconvenience you could face in the room, in the restaurants, with the internet and any other. We hope you can give us the chance to improve the quality of our weak points and demonstrate you the incredible experience you would only live at Grand Sirenis. Best regards, Ksenia Romashova Assistant Manager
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LULY M wrote a review 2 Jan
New York City, New York3 contributions2 helpful votes
At the Grand Sirenis, we had a wonderful time. The resort was safe and practiced all the guidelines for COVID. In the 2258 block, we had a room with an ocean view! The disadvantage is that the wifi in our space didn't work very well. We asked for several time, but it wasn't possible. All the workers wore a mask with a plastic shield. They protected themselves very well. Special thanks to Fausto; what an amazing service. He took care of us at the pool area and restaurants like we were family. Justin Bieber from entertainment, so funny and memorable, made our stay so much fun for my family and me and "Barbie" I think that's her name so lovely and pleasant with the kids. Our housekeeper also did a great job keeping our room clean and making sure we had enough towels, water, soda, and beer. Lesandro from the bar was so lovely, made great drinks. Alejandro from the concierge was such a gentleman, and he recommended which restaurant to go to every day during my stay. From the front desk, Hensley, I remember cause I use to call for any little thing (I am one of those, I apologize in advance), but wow, what a service, not once were any of them mean to me. On the contrary, they always treated me with good manners and with a huge smile. From the beach, the gentleman that made the food was also nice. Angel & Animo Thank you for the outstanding service. Overall, I would highly recommend this resort, and I plan to go back to MARCH 2021! Again, thank you so so much, Fausto, for making my family and I experience such excellent service.
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Date of stay: December 2020
Value
Cleanliness
Service
Room Tip: You have to walk a lot.
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1 Helpful vote
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Response from Sirenis Punta Cana Resort, Dueño at Grand Sirenis Punta Cana Resort
Responded 3 weeks ago
Dear LulyGuzman, We appreciate the time invested to share us your comments about the resort Grand Sirenis Punta Cana Resort & Aquagames. Let us express our gratitude for your detailed observations and for recommending us to all the virtual community. The biggest reward we can receive is comments like yours that inspire us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit. We are going to pass your remarks to all the staff mentioned in the review, they will be definitely happy to know that they made your vacation so special. Please receive our apologies for any inconvenience with wifi, we have passed your comments to our IT department to verify the situation. We cannot wait for your return and pamper you as you deserve. Cordially, Ksenia Romashova Assistant Manager
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PRICE RANGE
US$97 - US$438 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sirenis cocotal beach hotel punta cana, sirenis cocotal beach resort casino and spa, sirenis resort punta cana, sirenis cocotal punta cana, hotel sirenis cocotal beach, sirenis cocotal resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
818
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Frequently Asked Questions about Grand Sirenis Punta Cana Resort
Which popular attractions are close to Grand Sirenis Punta Cana Resort?
Nearby attractions include Tropical Treasure (0.7 miles), Macao Beach (4.8 miles), and Sirenis Aquagames Punta Cana (0.2 miles).
What are some of the property amenities at Grand Sirenis Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Sirenis Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sirenis Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Sirenis Punta Cana Resort?
Yes, parking is available to guests.
What are some restaurants close to Grand Sirenis Punta Cana Resort?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Grand Sirenis Punta Cana Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Punta Cana Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Sirenis Punta Cana Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Sirenis Punta Cana Resort?
The staff speaks multiple languages, including Spanish and French.
Does Grand Sirenis Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.