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Sirenis Punta Cana Resort Casino & Aquagames

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Sirenis Punta Cana Resort Casino & Aquagames
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8,287 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,547: English reviews
Reviewed 27 September 2014

I had the most amazing week vacation there and I will definitely go again soon! The staff, the visitors everyone was so friendly. The water was so clean and warm, drink glasses always being cleaned up right away. Although the beach occasionally has seaweed gathered up, the maintenance team was often there raking it up. The was a great selection...

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3Thank alyssacanada
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi alyssacanada, Thank you for sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I’m glad you enjoyed the entertainment team, the food selection in the buffet, and the great service...

Reviewed 25 September 2014 via mobile

Hotel - Plagued with Mosquitos/was told they have had a problem last three months by a manager. No fumigation, shop 25 dollars for spray cashing in on crisis! Can't sit in balcony mosquitos - Russian dominated 30-1 no exaggeration rep even said no English on next Tuesday flight. All shows we're in Russian/Spanish minority English. Football night was watching arsenal...

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4Thank Deano1984newman
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Deano1984newman, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. I’m glad to hear you enjoyed the beach, the pool and the excursions. Regarding the mosquitos, we are in a tropical country and the mosquitos are...

Reviewed 24 September 2014

I was there last week,(TO SERENIS COCOTAL BEACH RESORT) I thank god i only stayed there 3 days, I couldn't wait to get out of that place, this is what happen to me. first, I went to make the restaurant reservation the guy who made the reservation told me that i had to go to a presentation, I told him...

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4Thank Pedro D
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Pedro D, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. During your stay, have you mentioned your feedback to our...

Keller, Texas
Reviewed 23 September 2014

Was told it was a 5* - NOT. Beach littered with seaweed and only cleaned up in early morning so we couldn't use it. Pools were good. Food was flavorless. Steak restaurant is outside and we were eaten by bugs even though we had bug spray on. There was only 1 steak offered and it was about 1/8" thick. Japanese...

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3Thank Sherry76244
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Sherry76244, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Don’t hesitate to contact me personally at assistantmngr.dr@sirenishotels.com if you want...

Reviewed 22 September 2014 via mobile

We went as a party of 12 on what we were told was a 4* resort. The reality was lucky to get 3* rating. The main fault was the maintenance was very poor, tiles and lights hanging off in the pool. Several of the party got ear infections attributed to the pool along with lots of other people we spoke...

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2Thank Nick T
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Nick T, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Please don’t hesitate to write me at assistantmngr.dr@sirenishotels.com if you...

Reviewed 22 September 2014

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2Thank Erzsi S
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Penrith, United Kingdom
Reviewed 17 September 2014

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8Thank ssekmor
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Lochgelly, United Kingdom
Reviewed 17 September 2014

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2Thank JockF
Aquagames, Veronique Garon at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Airlie Beach, Australia
Reviewed 15 September 2014

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4Thank Martini576
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Cheshire, UK
Reviewed 15 September 2014

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3Thank Kelly R
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: £92 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#62 Top resorts Hotel in Punta Cana
#64 Spa Hotel in Punta Cana
#65 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
1,173 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I hear that section M is better if you must be there”
 of 5 bubbles jld70, 24 Mar 2017 | Read review
“south side near the beach are closer to casino so a bit noisy but quiet during the day.”
 of 5 bubbles Mstojic, 21 Mar 2017 | Read review
“A210 great:):)”
 of 5 bubbles michalgosudarski, 18 Mar 2017 | Read review
“Tropical Side - M building - we had no issues”
 of 5 bubbles TAJ112016, 16 Mar 2017 | Read review
“We stayed in the Junior Suite. TERRIBLE TERRIBLE! Room was gross!”
  • patches on the walls
  • tiles in our room where all like this
  • scuffs on the wall throughout the room
  • broken, rusted and dirty sink/faucet
  • bath tub and drain both rusted, and painted over with peeling paint
  • mold on the ceiling
  • stains found on our bed sheet on the first night arriving to our room
  • rusted, and dirty bath tub handle. was grossed out to even touch
 of 5 bubbles 8lucy23, 13 Mar 2017 | Read review
5 of 5