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Grand Palladium Punta Cana Resort & Spa

PricelineUS$417*
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GreenLeadersPlatinum level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Grand Palladium Punta Cana Resort & Spa
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7,262 Reviews from our TripAdvisor Community

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Showing 2,586: English reviews
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Reviewed 2 days ago NEWvia mobile

we stayed at the grand paladium punta cana the grounds were nice there were 5 resorts on the property i wasnt impressed with the room itaelf and wound up upgrading to another resort on the property the royal suites, incredible there is a lot to do on the whole property

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Helpful?
1Thank marclove1569
Sachenca N, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this review

Dear Marclove1569, Thank you for taking the time to write your review about your experience at Grand Palladium Punta Cana Resort, Spa & Casino. We respect your point of view regarding the services and I would like to take this opportunity to point out that we are in the process of renewing our facilities to continue offering the level of...

England
Reviewed 5 days ago NEW

From the moment we arrived at this hotel we knew we were going to have a great time. The staff at reception were helpful and efficient at checking us in. The room wasn't as good as some we have had it just needs a freshen up but other than that it was clean and tidy. To be honest we don't...

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Helpful?
2Thank Partygal84
Sachenca N, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this review

Dear Partygal84, Thank you for taking the time to write your review about your experience at Grand Palladium Punta Cana Resort, Spa & Casino. We are out of words to express our gratefulness by the outstanding experience you have lived here in your second home in Punta Cana. Regarding the rooms, I would like to take this opportunity to point...

Reviewed 6 days ago NEWvia mobile

Great place to stay we never had Issues with the staff, we did however treat them as human beings and not like scum as we witnessed a couple of times ( reap what you sow). We're going back in Jan 2018

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Helpful?
1Thank James C
Sachenca N, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this review

Dear James C, Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodate you during your experience you lived in our premises and appreciate the cheerfulness from our people. At our Grand Palladium Punta Cana Resort & Spa we have every desire to address your needs, our...

Reviewed 6 days ago NEWvia mobile

I dont usualwrite reviews but i just had to write one for this super hotel. We are 5 days in to our week long holiday and we couldn't be happier. I just don't know why or how people can find reasons to complain. Yes, it's near the airport meaning if travelling with children you are at the hotel in 5minutes!!!a...

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Helpful?
1Thank glingirl
Sachenca N, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this review

Dear GlinGirl, First of all I would like to extend you our gratitude for having selected Grand Palladium Punta Cana Resort & Spa as the place to spend your recent holidays. And also thank you for your sincere feedback about our services and facilities. As far as our gastronomy, we are more than glad to learn that we have met...

Toronto, Canada
Reviewed 1 week ago NEW

Like most people, I usually read reviews on a Resort before booking my Vacation. I also had two friends that visited here, one recommended it and the other did not. Regardless, I decided to go ahead and made the booking. There are four Resorts in this complex, Grand Palladium Punta Cana, Grand Palladium Bavaro, Grand Palladium Palace and Royal Suites....

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Helpful?
Thank John D
Banesa Mª B, Gerente at Grand Palladium Punta Cana Resort & Spa, responded to this review

Dear John D, I would like to give you thank you for taking time to share with us your comments. The opinion of our guests, positive or negative, it's very important for us. It's help for to improve our facilities and service. We are working in the renovation of the rooms at the GP Punta Cana, Lobby and Restaurant. Please,...

Norfolk, Virginia
Reviewed 1 week ago via mobile

We are currently at grand palladium punta cana and have had a bit of a frustrating visit. The service is not very good, everyone seems annoyed with us for just simply asking for more water at breakfast. The reservation situation for restaurant is seriously the most frustrating thing. The front desk tells us no reservations are needed, yet when we...

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Helpful?
4Thank dukeblu102
Sachenca N, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this review

Dear Dukeblu102, Thank you very much for taking some of your valuable time to review your Grand Palladium Punta Cana. We are sorry that we have let you down on expectations. The service is intended to be “first come – first served”, but also through App (chat online) you can make restaurants reservations. Please contact guest service in order to...

Vancouver, Canada
Reviewed 1 week ago

Recently were at this resort and got a great treat of an exquisite mouthwatering Indian Feast freshly cooked lovingly prepared by Chef Siddharta. Great vibe, clean refined street food inspired delicacies. Go assault your senses and make sure you say hi to this phenomenal Chef.

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Helpful?
1Thank freedomandleela
SFlorianF, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this review

Dear freedom and Leela, On behalf of the entire Team Grand Palladium Punta Cana Resort & Spa would like to express my gratitude for having decided to express your comments to future visitors. We attach a great importance to your comments and they are taken with our maximum interest. We are delighted to learn that your expectations were surpassed at...

Carlisle, United Kingdom
Reviewed 1 week ago via mobile

Fantastic location, gardens well kept. Unfortunately the food let it down. Lots of restaurants to choose from but standard defiantly not 5*. Majority of staff friendly and helpful but everything definitely Dominican time. Needs a shake up.

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Helpful?
3Thank Linda B
SFlorianF, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this review

Dear Linda, I would like to thank you for your honest review about your stay in our resort and about our staff, we will be sure to share your comments with our team. Concerning your observation about the restaurants, we will take it into consideration very seriously; in fact, we are actually working in enhancing the menus, as our aim...

london united kingdom
Reviewed 1 week ago via mobile

We had another fantastic holiday at the grand palladium punta Cana. The weather was fantastic every day apart from the last two days which was a shame but out of anybody's control. The food was amazing and there is so much choice with buffet and gourmet restaurants to choose from. The booking system can work for you with the app...

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Helpful?
3Thank RubyMae50
SFlorianF, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this review

Dear RubyMae50, Thank you very much for your nice review and loyalty to the Endless Privileges offered in all our Grand Palladium Resorts & Spa. I'm happy to learn that you had a nice experience at our wondrous Paradise called Grand Palladium Punta Cana. Reading your comment is so gratifying and is definitely a great reward for all our members...

Reviewed 2 weeks ago

Had an issue on check in. They wanted to sell an upgrade to a better room and after waiting an hour and a half they tell us they had no rooms. We were told they would get us a different room with a king instead of two beds and we waited another half an hour while they check and told...

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Helpful?
Thank Brien B
Sachenca N, Director de Relaciones con Clientes at Grand Palladium Punta Cana Resort & Spa, responded to this review

Dear Brien B, Thank you very much for taking some of your valuable time to review your stay at Grand Palladium Palace Resort, Spa & Casino. We really appreciate any kind of feedback. We truly lament, not having been able to surpass your expectations with some of our service. Rest assured that your feedback is extremely valuable to us and...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Internet
  • Breakfast included
GreenLeadersPlatinum level
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Punta Cana Resort & Spa staff and other travellers.
692 questions
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Questions? Get answers from Grand Palladium Punta Cana Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“House no.7 in Bavaro”
annach2017, 13 Apr 2017 | Read review
“Don't just book a Delux Room, it isn't”
369Mike, 30 Mar 2017 | Read review
“The lower the floor the faster you get refreshment from room service.”
petronia2017, 23 Mar 2017 | Read review
“Great hotel we had a great time here!”
361amirz, 20 Mar 2017 | Read review
“Room 6802 was in a quiet location, had a path to that room only but didn't have a sea view.”
bobp684, 16 Mar 2017 | Read review
5 of 5
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US$417* /night
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Prices are for 1 room, 2 adults
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