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Tortuga Bay Hotel Puntacana Resort & Club

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Tortuga Bay Hotel Puntacana Resort & Club
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620 Reviews from our TripAdvisor Community

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There are newer reviews for Tortuga Bay Hotel Puntacana Resort & Club
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Showing 524: English reviews
Reviewed 12 January 2013

We wanted a quick warm getaway from New York in January without too many travel hassles as we were only staying for 5 days. Tortuga Bay fulfilled all our expectations and more. The grounds are beautiful peaceful, with ocean vistas at every turn. The VIP service the resort provides at the airport and through customs was a real treat especially...

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6Thank EileenLaM
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. Eileen Lam, First of all, may I wish you happy New Year & prosperous 2013 .On behalf of our team members & myself , thank you for taking the time to write to me and comment on your recent stay at Tortuga Bay on Tripadvisor It is always a pleasure to receive positive feedback. I am...

Connecticut, USA
Reviewed 10 January 2013

This was our first at Tortuga Bay. The staff greats you literally at the plane stairs, then whisks you through the custom/security, so by the time other hotels' guest barely make it to the custom, we were at the resort. Such VIP service continued throughout the stay. They provide you with a phone to dial your guest manager at any...

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11Thank TheOneWhoLovesTravel
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. The One Who Love, First of all, may I wish you & your family happy New Year & prosperous 2013 .On behalf of our team members & myself , thank you for taking the time to write to me and comment on your recent stay at Tortuga Bay. I am delighted to read that your expectations...

Long Island, NY
Reviewed 1 January 2013

We had our 4th visit to Tortuga Bay and it was exactly as we remember it, the most relaxing, beautiful resort with wonderful staff. One major change since our last stay was that the old gym is now a lounge with a bar, sofa seating and a pool table. It was nice because we had a place to go after...

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5Thank SKPLongIsland_NY
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. SKP, First of all, may I wish you & your family happy New Year & prosperous 2013 .On behalf of our team members & myself , thank you for taking the time to write to me and comment on your recent stay at Tortuga Bay. I am delighted to read that your expectations were met or...

New York City, New York
Reviewed 24 December 2012

Tortuga bay is a beautiful resort and the staff makes the stay as lovely as possible. They bend over backwards to please. At times the service can be slow, but you are on vacation, and most of the Caribbean resorts have the same issue. The easiness of the arrival and departure is a wonderful plus. All that being said, I...

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17Thank Sharon1025
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. Sharon, We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to...

Massachusetts
Reviewed 22 December 2012

The Tortuga Bay experience begins on a high note: After you climb down the airplane steps at the Punta Cana airport, you’re greeted by an attendant then whisked by golf cart to passport control ahead of everyone else. Next, you’re accompanied at baggage claim then handed off to a driver, who takes you on the brief 10 minute ride to...

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13Thank JorjeJaj
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr./ Mrs. Jorje Jaj, We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to...

Bethlehem, PA
Reviewed 24 November 2012

We were taken care of right at the airport and whisked to the hotel property. Greeted by friendly folks that escort you to your villas, and then give you a cell phone in case you need anything. We used that to make dinner reservations, questions about the ecological park and requesting rides. Each villa comes with its own golf cart...

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8Thank Caribbean Kid
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr./ Mrs. Bethlehem, We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet...

New York City, New York
Reviewed 22 November 2012

Had the most pleasent experience at your wonderful property except for the last 30 minutes. While departing our room we were joined along with the individuals helping us with our luggage by 2 people from the hotel reception staff who swept through the room much like authorities looking for drugs or contraband. In the lobby awaiting our airport transportation we...

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14Thank barry e
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr / Mrs. Barry E, Ref: Your comments 22/11/2011. We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced at the check out! At the same time you can feel...

New York City
Reviewed 19 November 2012

Just returned from a family wedding at Tortuga Bay. Every detail was thought of and planned for. Some credit goes to the bride, groom and their families but the rest goes to the management of this wonderful resort. The property is gorgeous. The staff is helpful, kind, resourceful and friendly. The management couldn't be nicer. The rooms/villas are superb. And...

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6Thank Frequent-Tripper
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Frequent - Tripper, We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback from your weeding at Tortuga Bay! I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World,...

boston
Reviewed 10 November 2012

My wife and I have made 7 visits to TBH over the past several years. On all of these 7 trips, the entire staff has maintained the highest level of service. That is what makes it so easy to come back here! Plus sunny 88 degree weather helps! Quick additions for anyone considering going to this special hotel: There is...

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11Thank ddoran
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Mrs. Doran, We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet...

Pittsburgh, Pennsylvania
Reviewed 4 November 2012

There are really not enough fantastic words to describe the experience. The VIP airport is amazing - right to the front of the line and private lounge at departure. Your personal representative takes care of everything. 30 minutes after landing, we were enjoying a refreshing beverage by the pool. The seafood is incredibly fresh and we enjoyed every meal we...

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8Thank VacayMyWay
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Sir, We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Laundry Service
  • Concierge
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach. ... more   less 

Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: £458 - £1,322 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Punta Cana
#4 On the Beach Hotel in Punta Cana
#4 Spa Hotel in Punta Cana
#4 Luxury Hotel in Punta Cana
#5 Family Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Tortuga Bay Hotel Puntacana Resort & Club staff and other travellers.
36 questions
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7 months ago
Guilderland, New York
over a year ago

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Questions? Get answers from Tortuga Bay Hotel Puntacana Resort & Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend the extra money on the ocean front villa. It's worth it.”
Aueye, 6 Apr 2017 | Read review
“Beautiful two bedroom room, ”
mewaggs, 31 Mar 2017 | Read review
“Ocean Front Junior Suite Offers The Best Views Because Of The Upper Level!!”
515rickb, 30 Mar 2017 | Read review
“If you don't have children, you might want one of the buildings away from all of the action.”
256jeanh, 30 Mar 2017 | Read review
“Best to book an ocean front suite.”
  • This is picture 3 of our ocean view suite. How much ocean do you see?
  • This is picture 2 of the ocean view suite
  • This is picture 1 of the ocean view suite.
YotaP, 28 Mar 2017 | Read review
5 of 5