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Terra Nova All Suite Hotel

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Terra Nova All Suite Hotel
Terra Nova All Suite Hotel
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256 Reviews from our TripAdvisor Community

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Showing 239: English reviews
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Grand Cayman
Reviewed 5 days ago NEW

One of our best experiences EVER! From the very beginning to the end.... I must say this hotel delivers what is advertised. Customer service was great, everyone was always smiling and willing to help. The front desk (Farrah & the rest of fine folks) & breakfast staff (Mr. Cooper) are all fantastic!!! Location and facilities nice as well....we especially loved...

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Helpful?
Thank dorlisaebanks0117
Bethesda, Maryland
Reviewed 2 weeks ago via mobile

Our board of directors met here over a long weekend broken by bus trips to project sites. The hotel staff were friendly and helpful. Facilities are lovely, with flowery bushes and tropical trees offering welcoming shade. The lobby is open air but cooled with shade and ceiling fans. Comfy chairs set in groups led to many small group informal chats....

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Helpful?
Thank PapaInternational
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Thank you for your review and we are delighted that the team was pleased with the various aspects and services of the hotel. We value customer satisfaction and as such strive to ensure it is achieved at all points of guest interaction. We look forward to welcoming back the team in the future as it was a pleasure hosting you...

Huntington Beach
Reviewed 19 January 2017

We weren't quite sure what to expect at the Terra Nova when we booked. Kingston itself is a sadly run down city, and the area where the hotel is located was once a magnificent residential area. It is now close to embassies, the Bob Marley Museum and Devon House. The hotel was originally a private house, and was owned by...

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Thank JulianSolo
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear JulianSolo, We were delighted to read your review and believe that your expectations were exceeded during your recent stay with us. The Terra Nova hotel carries a lot of history as it was originally a Great House which helps make our product more unique. Our dining rooms and bar have been awarded for excellence in service, best restaurant of...

H
Reviewed 7 January 2017

I recently stayed at what I consider to be my favorite hotel in Kingston (Terra Nova) for the Christmas holiday, it was a very disappointing experience. I stayed in one of the suites (Rm 112). The shower was disgusting and appears to have mildew all over. The bath tub had rust around some areas, I could hear every move of...

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Helpful?
Thank Genevieve H
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Genevieve H, Thank you for sharing your comments and concerns with us. We sincerely apologize for the upset and disappointment you experienced. Our Manager on Duty, with whom you initially spoke to, has already set in motion a re-examination of our housekeeping standards to avoid any recurrences of the deficiencies you identified, as we strive to maintain your perception...

London, United Kingdom
Reviewed 6 January 2017 via mobile

We found our 2 night stay at this hotel lovely. We only had dinner there once, it was nice but quite pricey ! The staff were friendly and helpful. The bed was so comfortable. Would definitely stay again and recommend. Also Karrueche Tran was staying there while we were there. So it's a hot spot.

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Thank Chloe W
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Chloe W, Thank you for your acknowledgement as we pride ourselves in our achievements, service and standards. Yes, we are also know as a hot spot for celebrity watching, and we are delighted to hear you spotted one!

Houston, Texas
Reviewed 16 December 2016

My friends and I had the horrible idea of driving to Kingston from Negril. We didn't expect much from TerraNova but were blown away. Our room was not ready upon arrival but the staff apologized and quickly assigned us to another room. The fruit punch at check in was very refreshing. The staff was attentive and polite. TerraNova was easy...

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Thank J S
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear JS, We are delighted to read that your expectation were exceeded during your recent stay with us and we thank you for your encouraging comments. We understand that it’s the little things that count that can turn a presumed experience into a memorable one as we try to maintain such standards. The consumption of marijuana still remains illegal in...

Ottawa, Canada
Reviewed 11 December 2016 via mobile

I arrived at this hotel around 9pm without a reservation as we decided to visit earlier than anticipated. The staff was kind and helpful- from the bellman to the front desk staff. Although we couldn't get a room for length of time we wanted, they were kind enough to give us a bottle of water, without us asking, while they...

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Thank theJamaicanlawyer
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear thejamaicanlawyer, It is very unfortunate that we did not have the availability for your dates requested, however we are delighted to know that you had experienced our service on more than one level and your expectations were exceeded. Sunday Brunch is our signature trademark and we have always received positive reviews regarding our food and service. We look forward...

Ottawa, Canada
Reviewed 6 December 2016 via mobile

I spent three nights at the Terra Nova for a business trip to Kingston. Many reviews cover the positive attributes of the Terra Nova. I concur with most of them. The hotel is well situated for the tourist sites of the city. Traffic is difficult at times but this challenge is no different for other hotels. The city is not...

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Thank rogue_traveller
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Rogue_traveller, It was refreshing to read your review and receive your compliments on all aspects and facilities of the hotel, thank you. We take pride in our product and continue to strive to maintain our standards and name. We unfortunately did experience WIFI issues recently which have since been corrected and for this we apologize. We understand with the...

Kingston, Saint Andrew, Jamaica
Reviewed 2 December 2016

I was expecting so much more from this place. I will never stay here again or recommend it like I used to. So many things has left me turned off. The little things do matter and the staff here doesn't seem to grasp this. Stayed there for 6 nights too long and had enough time to form my opinion.Under better...

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1Thank Stephanie L
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Stephanie L, First of all please accept our sincerest condolences on the loss of your grandmother, death is never an easy chapter to accept. Secondly, let us show appreciation for your constructive comments. We value all our reviews whether positive or negative and it’s from comments and feedback like these that we can acknowledge and improve on. We are...

Raleigh, North Carolina
Reviewed 15 November 2016

My aunt returns from New York on several occasions to celebrate her birthday parties here at the Terra Nova All Suites and all who attended were always amazed at the beauty of this hotel. A few weeks ago I booked two rooms for friends who flew in from Australia and Malaysia. While they were checking in the manager suggested I...

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Helpful?
Thank suanliu29
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Thank you for your lovely comments, we strive to provide excellent customer service and guest satisfaction and I am delighted to hear that everything was on point for your dining experience. We look forward to welcoming you back in the not too distant future.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The Terra Nova All Suite Hotel rests proudly in the heart of New Kingston, Jamaica, welcoming guests with its lush gardens, impeccable service and understated elegance for over 45 years.A symbol of white glove service and the pride of New Kingston, the hotel remains the only boutique hotel in Kingston catering specifically to the discerning business traveler. Since 1959, whether traveling to Kingston on business or pleasure the Terra Nova combines tradition with elegance and style to accommodate the needs of all our guests. ... more   less 

Additional Information about Terra Nova All Suite Hotel

Address: 17 Waterloo Road, Kingston, Jamaica
Region: Caribbean > Jamaica > Kingston Parish > Kingston
Price Range: £190 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terra Nova All Suite Hotel 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Hotel Style:
#1 Business Hotel in Kingston
#3 Luxury Hotel in Kingston
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Questions & Answers

Here's what travellers have asked, with answers from Terra Nova All Suite Hotel staff and other travellers.
9 questions
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Basildon, United Kingdom
over a year ago
7 months ago

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Questions? Get answers from Terra Nova All Suite Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Blue Mountain Suite (you won't be dissappointed)”
 of 5 bubbles dorlisaebanks0117, 19 Feb 2017 | Read review
“The sofa bed is not comfortable for an adult.”
 of 5 bubbles A3737ZZjs, 16 Dec 2016 | Read review
“End of corridor furthest from main frontage is best for light reduced bar noise.”
 of 5 bubbles F7240LVpatrickd, 18 Aug 2016 | Read review
“Upgrade to a suite, its worth the price”
 of 5 bubbles Conk99, 16 Aug 2016 | Read review
“We stayed on the 1st floor and could hear kids upstairs, so i would say 2nd floor”
 of 5 bubbles bmwx5gcc, 5 Jul 2016 | Read review
5 of 5