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Moon Palace Jamaica

1,689 reviews
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Traveller (1937)
Pool & Beach (533)
Storyboard
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(134 reviews)
“flow rider”(122 reviews)
“resort credit”(103 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Moon Palace Jamaica
Offers & Announcements: Package Deal
Hotel deals
Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,689)Write a Review
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All reviewsloud barflow riderresort creditwater journeyawe spakonoko fallsvacation plannersmomo restaurantla gondolamartini barteen loungeclub noirpresidential suitepublic relationsdiamond conciergegondola restaurantpalace elite
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1 - 5 of 1,618 reviews
Reviewed yesterday via mobile

We are currently half way through our stay here . The kids love it here ! This place definitely appeals to the family . There have been some highs and lows .We had a great time at Momos for dinner . However the pizza place...More

Thank Lindsay W
Hotel's Favourite
Reviewed 17 November 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
21  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 18 November 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed yesterday via mobile

Service is AWFUL. Beginning with check in, lunch at the pool, and now dinner. I mean awful. Zero consideration or attention. Soooooo disappointed!!!! Had to pay off maitre D after waiting over 45 minutes for table.

3  Thank Barbie26
Reviewed yesterday

The Jamaica Moon Palace gave us one of the best vacations we ever could of dream of having!! The Palace, the people all went way above and beyond to accommodate us in every way possible! Ruon..guest services, Romaine..Peir 8 restaurant, Keniah Carby..restaurant staff, The Sundeck...More

Thank Mlsorner
Reviewed 2 days ago via mobile

Hotel is amazing! We are at the Gondola restaurant, food was very good but service from Cavane was outstanding! Very polite and cheerful! He made sure all our needs were taken care of! We will definitely be back!More

Thank heidi m
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear heidi m, We are ecstatic to be in receipt of your awesome review displaying the tremendous time achieved on the property. We are delighted to be made aware that your dining experience at La Gondola was beyond that which you had expected and Cavane...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$523 - US$892 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$523 - US$892 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1937)
Pool & Beach (533)
Room & Suite (465)
Dining (271)
Amenities (121)
Family and Play Areas (36)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
21 February 2018|
Answer
Response from Moses K | Reviewed this property |
Sorry, I don’t have an answer. I found the housekeeping services very responsive and am sure they can help.
0
Votes
Shayam P
21 February 2018|
AnswerShow all 2 answers
Response from coachric2017 | Reviewed this property |
Don't really know much about booking a vacation that way. Have used Cheap Caribbean website to get some smoking deals.
0
Votes
SouthAfrican2
18 February 2018|
AnswerShow all 3 answers
Response from Kemarlo C | Property representative |
Dear SouthAfrican2, Our utmost appreciation to you for making it Moon Palace Jamaica. I kindly invite you to check your private messages inbox for further assistance. Without hesitation, I am available to address any... More
0
Votes
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Room Tips
"Building 1 was amazing, quiet and comfortable!"
Read review
"Ocean view rooms were great."
Read review
"All rooms will have an ocean view."
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"Air conditioner failed"
Read review
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