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Moon Palace Jamaica

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Traveller (2086)
Pool & Beach (553)
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Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(145 reviews)
“flow rider”(126 reviews)
“resort credit”(113 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,886)
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1 - 5 of 1,805 reviews
Reviewed today

My family and I stayed at The Grand Moon Palace the week of April 7th-14th and wow, wow, wow!!! This was our children's first trip outside of Canada and we still can't stop smiling. The resort was beyond gorgeous, the room was spotless, service and...More

1  Thank meghannderek
Hotel's Favourite
Reviewed 17 November 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
23  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 18 November 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed yesterday via mobile

The hotel is amazing. Lots to do and see. The food is lovely and the entertainment staff are great, especially khaleel and johnoy. The only downsides are the elevators that take too long. I would definitely return.

1  Thank gooner g
Reviewed yesterday via mobile

Rowan our beach side waiter was great! Food was excellent. The elevators are very slow and the shower pressure is basically non-existent. The hotel credits are a complete scam as you have to pay tax. They inflate the prices of all the things you can...More

1  Thank Evelyn T
Reviewed yesterday via mobile

Such an awesome experience. Staff everywhere were polite and so helpful. Khaleel, oshaney, oshane and Dwayne were so memorial! I will come back just for them! Everything was cleaned and set up to perfection.

1  Thank tifny912
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Most Booked Properties in Jamaica
See all 282 hotels in JamaicaSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$426 - US$749 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$426 - US$749 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2086)
Pool & Beach (553)
Room & Suite (473)
Dining (284)
Amenities (121)
Family and Play Areas (41)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
kmatthehouse
20 April 2018|
Answer
Response from stephaniem007 | Reviewed this property |
I think all balconies have Two chairs. Our kids are 12 and 14 and we got adjoining rooms and each room had a balcony with 2 chairs and a table. Was 2 rooms va family deluxe but I’d imagine the same
0
Votes
Dave A
19 April 2018|
AnswerShow all 3 answers
Response from Kemarlo C | Property representative |
Dear Dave A, Our team is filled with excite to be hosting you come this May to our beautiful Palace Resorts property. It is my pleasure to assist you, I kindly invite you to check your private messages inbox for direct... More
0
Votes
Room Tips
"If requiring a room with a balcony or bath tub request so upon booking, as not all rooms come with either."
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"Choose a room near the entertainment hall, allowing quick access to all the fun stuff kept in store for you!"
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"Tower two has higher floors and no Jacuzzi, but if you aren't very high, you get a view of roofs. Tower..."
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"Partial Ocean View Room. Location was quiet and pleasant looking over the resort and viewing the sunset."
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