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This review is specifically towards management and how the resort is run. It is a very nice resort and good food. However, they put us on a floor that they were having some sort of renovation. We did not have any hot water and when...More
We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More
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Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 18 November 2017
Dear Esteemed Guest,
Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us.
Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More
The staff at the playroom were awesome. Jermaine went way out of her way to make it a fun experience for my boys. Setirah, Jermaine, Dave and Dwana-Kaye were so much fun that my kids didn’t want to leave. The spa was beautiful. Azeena was...More
We stayed 2/19 - 3/1. We are Palace members so we know what to expect. This resort has a lot to live up to compared to the resorts in Mexico. When we first got to the room, there were issues like the tv remote and...More
The Moon Palace was a wonderful resort and the staff very friendly. It’s sad that outside the resort it was poverty everywhere and not very safe. We would only venture out during the day and when cruise ships we’re in port. Finally, a warning to...More
Response from mngirl1234 | Reviewed this property |
There is a good variety including snack stuff.. pizza, chicken tenders, quesadilla to lunch/ dinner.. salads, burgers, chicken and dish and pasta. also desserts, but I didn't like any of those. we really liked the chicken... More
There is a good variety including snack stuff.. pizza, chicken tenders, quesadilla to lunch/ dinner.. salads, burgers, chicken and dish and pasta. also desserts, but I didn't like any of those. we really liked the chicken ceasar salad. I hope this helps, but let me know if you have any other questions.