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Moon Palace Jamaica

1,686 reviews
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Traveller (1937)
Pool & Beach (533)
Storyboard
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(134 reviews)
“flow rider”(122 reviews)
“resort credit”(103 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Moon Palace Jamaica
Offers & Announcements: Package Deal
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,686)Write a Review
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1,615 results
Traveller rating
955
379
155
61
65
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955
379
155
61
65
Show reviews that mention
All reviewsloud barflow riderresort creditwater journeyawe spakonoko fallsvacation plannersmomo restaurantla gondolamartini barteen loungeclub noirpresidential suitepublic relationsdiamond conciergegondola restaurantpalace elite
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1 - 5 of 1,615 reviews
Reviewed yesterday via mobile

Hotel is amazing! We are at the Gondola restaurant, food was very good but service from Cavane was outstanding! Very polite and cheerful! He made sure all our needs were taken care of! We will definitely be back!

Thank heidi m
Hotel's Favourite
Reviewed 17 November 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
21  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 18 November 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed yesterday via mobile

This hotel is stunning! I fully recommend staying at the Moon Palace. Staff are fantastic and so friendly and go above and beyond. A good example of this when visiting the Gondola restaurant. Waiter Cavane delivered 5* service and did not stop smiling and kept...More

1  Thank Jade K
Reviewed yesterday via mobile

Had an amazing time with family and friends. This was the second time here. Sad Dwight from the water sports wasn't here anymore. That's a huge loss for the hotel. Overall place was a lot more organized than last time.(last time 1st year open) really...More

Thank Gary S
Reviewed 3 days ago via mobile

Our third day at MoonPalace Jamaica and we cannot say enough about the venue or the people who make this place run. From Dwight and Dwayne at the flow rider, to Veronica and Santana in service and Gary and Richard at Pier 8, managers who...More

2  Thank endo210
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 2 days ago

Dear endo210, Thank you for sharing your heart-felt review expressing your overall vacation experience attained with us. Your loyalty is appreciated beyond measures by us, as it is a true reflection of the unparalleled service we continue to deliver upon each visit. We are elated...More

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123456323
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$528 - US$890 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$528 - US$890 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1937)
Pool & Beach (533)
Room & Suite (465)
Dining (271)
Amenities (121)
Family and Play Areas (36)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
SouthAfrican2
18 February 2018|
AnswerShow all 3 answers
Response from Kemarlo C | Property representative |
Dear SouthAfrican2, Our utmost appreciation to you for making it Moon Palace Jamaica. I kindly invite you to check your private messages inbox for further assistance. Without hesitation, I am available to address any... More
0
Votes
Wendie007
17 February 2018|
Answer
Response from Kemarlo C | Property representative |
Dear Wendie007, Thank you for your interest shown in our magnificent property. At Palace Resorts the all-inclusive fee is covered by your room rate, however if you are booking your reservation through Interval... More
0
Votes
deananndevereaux
16 February 2018|
AnswerShow all 3 answers
Response from Kemarlo C | Property representative |
Dear deananndevereaux, It is indeed a pleasure to be in receipt of your question, thank you for your interest shown in our beautiful Resort. I kindly invite you to check your private messages inbox for direct contact with... More
0
Votes
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123456239
Room Tips
"Ocean view rooms were great."
Read review
"All rooms will have an ocean view."
Read review
"Air conditioner failed"
Read review
"Building 2 has walk out balconies, building 1 does not."
Read review
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