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Moon Palace Jamaica

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Traveller (2144)
Pool & Beach (559)
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Overview
  • Excellent63%
  • Very good23%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(145 reviews)
“flow rider”(126 reviews)
“resort credit”(113 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Additional information
Offers from Moon Palace Jamaica
Special Offer: Package Deal
Hotel deals
Offers from Moon Palace Jamaica
Special Offer: Package Deal
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,956)
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1,874 results
Traveller rating
1,119
436
173
69
77
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LanguageEnglish
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1,119
436
173
69
77
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1 - 5 of 1,874 reviews
Reviewed 2 days ago

This is a fantastic place to stay the staff can't do enough for you will be back next year. Great logaction been here before and will come again. Food and restaurants brilliant.Rooms great people so great.More

Thank dwilkins481
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear dwilkins481, Our team is absolutely filled with excite having been in receipt of your wonderful review which reflects your awesome experiences attained whilst with us. We are ecstatic to learn that our great food and super friendly staff contributed significantly to your vacation being...More

Hotel's Favourite
Reviewed 17 November 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
24  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 18 November 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed 2 days ago

This resort is awesome. The views and atmosphere is spectacular. We had the partial ocean view room on the the 11 fl. The room was nice and clean. Bathroom was a nice size and updated. The food the there is tasty even at the buffet....More

Thank Delano J
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear Delano J, Thank you for investing your time to share your amazing experience attained at our breath-taking resort. We are elated to learn that our spectacular atmosphere, impeccable rooms along with our international buffet and awesome Playroom were all received with much gratification on...More

Reviewed 3 days ago via mobile

Awesome Place to say, World Class Accommodation!! Love vacationing with Palace Resorts!! Wish they had more snack bars for grazing between meal times but that’s about the only negative thing I can think of!!More

Thank Nolan360
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear Nolan360, The Moon Palace Jamaica team extends our gratitude towards the time taken to share your perfect rating review as a result of the luxurious accommodations on-site. Our goal is to ensure that our standards and services surpass the expectancy of you our valued...More

Reviewed 4 days ago

Your day starts with a 90 minute ride from the airport, but once you are there it is well worth it.This place was great! From the first moment we walked into the beautiful glass walls and the tree chandeliers and were met by Michelle Weggans...More

4  Thank ourtake
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear ourtake, We are filled with excite having been in receipt of your wonderful review and being made aware of the admiration taken in our warm welcome extended to guests upon arrival, spectacular Lobby, the modern European decor, rejuvenating awe-spa and hospitable staff. Our team...More

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Most Booked Properties in Jamaica
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$421 - US$728 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Ocho Rios
#5 Luxury Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$421 - US$728 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Ocho Rios
#5 Luxury Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2144)
Pool & Beach (559)
Room & Suite (477)
Dining (300)
Amenities (121)
Family and Play Areas (41)
Business Centre & Event Rooms (6)
Questions & Answers
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Ketan B
22 May 2018|
AnswerShow all 2 answers
Response from Gary M | Reviewed this property |
Please be aware that this TripAdvisor forum is not managed by Moon Palace - your question was only sent to guests who rated the resort here.
0
Votes
ChenaH
21 May 2018|
AnswerShow all 2 answers
Response from Kemarlo C | Property representative |
Dear ChenaH, Our team is filled with excite of your interest shown in our beautiful resort. It is my pleasure to advise you that service fees applied to your spa services, excursions or tours with the use of resort credits... More
1
Vote
Room Tips
"Don't be above or near the Loud Bar, which is REALLY "loud." Facing the ocean is best if you..."
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"The Governor’s Suite is excellent."
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"Best views are from the higher floors"
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"No complaint at all. The rooms were beautiful and very clean. The view was phenomenal. The only suggestion..."
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