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Moon Palace Jamaica

Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Hotel description
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour room service, free WIFI, CHI-branded amenities, complimentary calls to Continental US and Canada, and more. Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider® Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Also home to the largest spa in Jamaica, for some serious pampering, this warm-hearted resort has everything you need right at your fingertips.
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Traveller (2091)
Pool & Beach (553)
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Overview
  • Excellent61%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible4%
Travellers talk about
“loud bar”(145 reviews)
“flow rider”(126 reviews)
“resort credit”(113 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Offers from Moon Palace Jamaica
Offers & Announcements: Package Deal
Hotel deals
Offers from Moon Palace Jamaica
Offers & Announcements: Package Deal
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,896)
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1,815 results
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1,076
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173
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1,076
422
173
68
76
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1 - 5 of 1,815 reviews
Reviewed today

I planned this trip as a sisters getaway towards the end of April - luckily, it was after Spring Break and before rainy season - so it was the perfect time to go! I had been to Moon Palace Cancun and was excited to experience...More

Thank Patty S
Hotel's Favourite
Reviewed 17 November 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
23  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 18 November 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed yesterday

My husband and I stayed at the Moon Palace from April 6th to the 13th. We arrived at the very end of Spring Break which was a HUGE mistake. The staff are either not equipped to deal with a full house or simply don’t understand...More

1  Thank Lori S
Reviewed yesterday

We are Palace Resort Members. Would I recommend being a member? Only if you can afford a vacation a couple of times a year. The sales people are trained professionals and know what buttons to push to sign you up. Take your time to read...More

Thank LoriJack
Reviewed yesterday via mobile

We just returned from Moon Palace on Monday April 23, 2018 and were there for 6 days (was supposed to be 7 but thanks to the Sunwing debacle and a 24 hour delay it was only 6 days). We travelled with 8 people, four adults...More

2  Thank vardacious
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded today

Dear vardacious, Thank you for your exciting review expressing all the festive engagements you experienced during your awe-inclusive vacation on site. We are thrilled to learn that your expectations were most definitely exceeded as a result of the exceptional services delivered by our staff. A...More

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About
Awards & Recognition
Certificate of Excellence
Details
Price range
US$425 - US$747 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$425 - US$747 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2091)
Pool & Beach (553)
Room & Suite (473)
Dining (284)
Amenities (121)
Family and Play Areas (41)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
tynerr34
24 April 2018|
AnswerShow all 5 answers
Response from Kemarlo C | Property representative |
Dear tynerr34, Our team is filled with excite to be hosting you come this August for the celebration of such a magnificent occasion on our beautiful Palace Resorts property. We are elated to be accommodating your beautiful... More
0
Votes
marilynt741
23 April 2018|
AnswerShow all 6 answers
Response from Kemarlo C | Property representative |
Dear marilynt741, Thank you for your interest displayed in our breath-taking property. During this time we are experiencing warm sunshine for the majority of our days. Without hesitation, I am available to address any... More
1
Vote
Room Tips
"Choose the higher level floors to get a good view. I would pay more to get a full ocean view."
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"If requiring a room with a balcony or bath tub request so upon booking, as not all rooms come with either."
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"Choose a room near the entertainment hall, allowing quick access to all the fun stuff kept in store for you!"
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"Tower two has higher floors and no Jacuzzi, but if you aren't very high, you get a view of roofs. Tower..."
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