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Moon Palace Jamaica

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Pool & Beach (552)
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Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(145 reviews)
“flow rider”(126 reviews)
“resort credit”(113 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Offers from Moon Palace Jamaica
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Offers from Moon Palace Jamaica
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,876)
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1,796 results
Traveller rating
1,066
416
172
67
75
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1,066
416
172
67
75
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1 - 5 of 1,796 reviews
Reviewed yesterday via mobile

This Italian restaurant is truly incredible the food was amazing! I don’t think I have ever had better Italian. The service provided was unparalleled in quality, humor and level of attention to the most fine dining experience worldwide. I couldn’t get half way through a...More

1  Thank Benjamin L
Hotel's Favourite
Reviewed 17 November 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
23  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 18 November 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed 2 days ago

This hotel is very luxurious. trust me it was worth every penny. And to think we almost had to stay elsewhere due to a mishap on our part. The staff at the establishment were very courteous and the response time to queries and any requests...More

Thank Gxldnefertiti
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear Gxldnefertiti, Our team is ecstatic to be in receipt of your amazing review reflecting your great vacation achieved on property. We are thrilled to learn that our luxurious facilities, immaculate rooms paired with our courteous staff and breath-taking view captivated your undivided attention and...More

Reviewed 2 days ago via mobile

As a VIP member and due to travel warning in Mexico, decided to try Jamaica for April school vacation with 2 teenage girls and husband. Although it’s pretty empty, check in was a long process. We were placed in the VIP lounge but somehow they...More

2  Thank PeabodySun
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear PeabodySun, Thank you for sharing your amazing thorough review describing the numerous experiences encountered on site. As we seek to deliver only that of first class service it is with sincere pleasure to have hosted you for such a magnificent getaway. Our team works...More

Reviewed 3 days ago via mobile

If the hair dryer in your room doesnt work well call housekeeping and ask for the correct plug adapter 220v to 220v adapter. The hair dryer is 220 volt and the adapter in the room is for 120 volt dryer.More

Thank Phillip H
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear Phillip H, We thank you for sharing your perfect rating review with us. I am sure your information shared relating to our hair dryers will be quite useful to future travellers wishing to visit us. Thank you for making it Moon Palace Jamaica, we...More

View more reviews
Best Value Properties in Jamaica
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$429 - US$753 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$429 - US$753 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2073)
Pool & Beach (552)
Room & Suite (472)
Dining (284)
Amenities (121)
Family and Play Areas (41)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Dave A
19 April 2018|
AnswerShow all 3 answers
Response from Kemarlo C | Property representative |
Dear Dave A, Our team is filled with excite to be hosting you come this May to our beautiful Palace Resorts property. It is my pleasure to assist you, I kindly invite you to check your private messages inbox for direct... More
0
Votes
Mari P
15 April 2018|
AnswerShow all 9 answers
Response from Kemarlo C | Property representative |
Dear Mari P, Our team is filled with excite of your interest reflected in our Palace Resorts property. It is my pleasure to advise you that our beautiful piece of paradise consists of a relaxing, luxurious atmosphere for... More
0
Votes
Room Tips
"Partial Ocean View Room. Location was quiet and pleasant looking over the resort and viewing the sunset."
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"Nightly entertainment can be loud at night, rooms on higher floors are quieter."
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"higher floors in building 2 were nice views"
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"I don’t think there are many bad rooms, rooms without views - maybe the first couple of floors."
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