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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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927 Reviews from our TripAdvisor Community

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Showing 884: English reviews
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Sydney
Reviewed 2 days ago NEW

Realised that I hadn't submitted a review for our visit to Moon Palace over Xmas 2015. The resort had just opened and whilst there were some teething troubles the staff were absolutely fabulous ... in fact I would go as far as saying they were the best I have ever experienced. It was my family's first experience of Jamaica and...

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1Thank Davejlewis
Saltillo, Pennsylvania
Reviewed 3 days ago NEW

This was our first time in Jamaica and we had an absolute blast. We swam with the dolphins, which was on the property at Moon Palace and it was an amazing experience. We also went to Dunns River and ziplining and would highly recommend both. Pros: All staff very friendly and made us feel welcome and at home during our...

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3Thank mfouse
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Mfouse, The Moon Palace Jamaica Grande family would like to thank you for giving us the privilege of hosting your recent winter vacation. We are delighted to learn that an absolutely wonderful family vacation was had and our services, amenities, facilities and friendly team all played an important role in the amazing experience had. Team members mentioned for their...

Missouri
Reviewed 3 days ago NEW

Moon Palace Grande has one of the foremost dolphin trainers in the Caribbean, "Mr. Akeem", who has tenderly cared for, nurtured, and trained the resort's dolphins for over 9 years. His experience is eclipsed only by his loving concern for the dolphins, Apollo, Tyene, Ziggy, and Meera. Truly a unique, fun, and safe experience that enables you to swim and...

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1Thank cmjrjd
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear cmdjrj, As the Moon Palace Jamaica Grande team remains committed to offering signature services, amenities and facilities for our guests’ total satisfaction we are excited to learn that the dolphin experience offered at our resort was truly enjoyed. We do hope to have the opportunity to hosting you at our Resort, where it will be the pleasure of our...

Delray Beach, Florida, United States
Reviewed 3 days ago NEW

Lovely trip, beautiful hotel, breathtaking spa and wonderful staff. Be sure to ask for Christopher at the Pier 8 to make you drinks! Great bartender. Also a shout out to Khaleel who made my first day most pleasant! Very relaxing trip with lots of laughs too.

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2Thank Francesca P
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Francesca P, The Moon Palace Jamaica Grande family would like to express our appreciation of your preference to vacation with us. We are grateful of the TripAdvisor review highlighting he lovely trip had at our beautiful resort with our breathtaking spa and wonderful staff. The outstanding team members mentioned have been commended for their excellent service which contributed to...

Helensburgh, United Kingdom
Reviewed 4 days ago NEW

We were a party of eight 6 adults and 2 children and we had the most fabulous time. From the rooms to the food and everything in between were of a very high standard, the staff are amazing, nothing was a bother to them and always a smile and a cheery word. Especially Joshean and Mario at the beach bar...

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1Thank jellyroll1951
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear jellyroll1951, Hosting our guests to the most amazing vacation experiences is the constant aim of the Moon Palace Jamaica Grande family. We would like to use this opportunity to thank you for the confidence had in selecting our resort to host your vacation. Your commendations of our amazing team and the high standards of operation are highly appreciated. We...

Wainfleet
Reviewed 4 days ago NEW

First time to Jamaica and we went to the best. The food was delicious, the rooms was comfortable and the resort was excellent. The staff was number one. We would definitely go back to this resort. It is close to Dunns River Falls and Mystic Mountainview and a short walk to downtown and the markets. The resort is on a...

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1Thank franky2Wainfleet
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear franky2Wainfleet, As we remain committed to creating the most awe inspiring vacation experiences for all our guests the Moon Palace Jamaica Grande team would like to extend our gratitude to you for making our Resort your preference. We highly appreciate your TripAdvisor review of our “excellent resort”, highlighting our delicious food, comfortable rooms and number one team. The Moon...

Vancouver, Canada
Reviewed 4 days ago NEW

The Moon Palace was a gorgeous resort! From the moment you walk into the lavish lobby that is beautifully decorated to the customer service to the amazing spa to the great food, even at the buffet, etc, you know this hotel is going to be a true 5 star experience! The resort was brand new, modern and always spotless. The...

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2Thank Kiki D
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Kiki D, The Moon Palace Jamaica Grande team is grateful to have had the pleasure of hosting you at our “gorgeous 5 star Resort”. Your detailed review showcasing the 5 star experience had from arrival to departure is much appreciated. The total satisfaction of you, our valued guest, is the constant aim of Moon Palace Jamaica Grande, to meet...

Reviewed 5 days ago NEW

We exchanged a timeshare week for a week at Moon Palace. Our first impression was that the resort was gorgeous. Then we learned that our room had a view of the side of another building. Plus a sliver of water. This was our "partial ocean view". After 90 minutes of speaking with 3 different people we were moved up one...

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2Thank Beth W
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Beth W, At Moon Palace Jamaica Grande we are committed to creating the most wonderful awe inclusive vacation experiences for you our valued guests. We are enthralled with your preference to vacation with us and would like thank you for sharing an overview of the heavenly vacation had with the TripAdvisor community. Training and development of our team will...

Marshall, Missouri, United States
Reviewed 6 days ago NEW

This place is for those that want the very best. Everything was nearly perfect. Absolutely everything is included. All drinks and food and entertainment are included. Anything one might want is included. However it is rather pricey too.

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2Thank Chuck H
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Chuck H, The Moon Palace Jamaica Grande team would like to express our great appreciation of your preference in making our Resort your vacation destination. Thank you for sharing the nearly perfect experience had with us on TripAdvisor, our team’s aim is the total satisfaction of all our guests, as such we take pride in ensuring only the most...

New York City, New York
Reviewed 6 days ago NEW

We did not know what to expect the hotel, the people and the food. The food was excellent the people are friendly and good service. The hotel - our room was beautiful. Soneil at the pool took great care of us as Diamond Members. Kevin our catering/server on the beach for dinner was awesome. Stephany our Diamond Concierge was wonderful...

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1Thank Carmen C
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Carmen C, Please allow us to thank you for selecting Moon Palace Jamaica Grande to host your recent vacation, we are absolutely grateful of your TripAdvisor feedback highlighting our excellent people, good service and beautiful Resort. Soneil, Kevin and Stephany have all been commended for their awesome efforts in creating memorable vacation experiences. Our entire team remains at your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: £370 - £669 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com and Hotels.com so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
417 questions
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Old Bridge, New Jersey

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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach view rooms are quieter as you can't here city noise”
 of 5 bubbles jellyroll1951, 22 Feb 2017 | Read review
“I think all rooms are good and have ocean view.”
 of 5 bubbles franky2Wainfleet, 22 Feb 2017 | Read review
“Don't give up until you've badgered at least 3 layers of staff and have seen your room!”
 of 5 bubbles BethW261, 21 Feb 2017 | Read review
“Most rooms are ocean view.”
 of 5 bubbles ChuckH164, 20 Feb 2017 | Read review
“Ask for room with a sea view - beautiful views of mountains and hills with beach”
 of 5 bubbles carmenc264, 20 Feb 2017 | Read review
5 of 5