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Hotel Riu Palace Tropical Bay

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#21 of 84 Hotels in Negril
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Riu Palace Tropical Bay
Hotel Riu Palace Tropical Bay
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5,020 Reviews from our TripAdvisor Community

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Showing 4,528: English reviews
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Warwick, New York
Reviewed yesterday NEW

My girlfriend & I got violently ill on the first night (Saturday) from the food, which was gross. We paid to "upgrade" our room which was a joke. The "King" bed was actually 2 twins pushed together, hard as a rock. We needed to check out on Sunday due to how ill we were. We found a new hotel and...

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1Thank SeanST55
Schererville, Indiana
Reviewed 2 days ago NEW

Just returned from Riu,lovely vacation.Same wonderful staff-Jackie,Mario,Damien and many others.Beach has plenty of shade,water warm ,gentle, clear blue but this year the lounge chairs were in poor condition (broken,sagging) ,on busy days not enough for all visitors.I talked to the assistant manager about this but he did not seem to take me seriously.Attention Management-this is a BEACH resort,there should be...

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1Thank indianaretiree
Saskatoon
Reviewed 2 days ago NEW

My wife, son and daughter-in-law went to Riu Palace Tropical Bay from January 31 to February 7, 2017. We went through Sunwing from Toronto. We landed at 3:00 p.m. a little late, our bus was there for us. It took three hours to get to our resort, between rush hour traffic and stopping at a roadside bar for a red...

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2Thank Dennis W
Homer, Alaska
Reviewed 3 days ago NEW

This was our first time in Jamaica and our first stay at a Riu Palace resort. The most outstanding feature of this resort is the beautiful beach. We've been to many resorts in the Caribbean and this beach is gorgeous. The staff at the Riu are friendly and hard working. They provide lot's of fun activities and entertainment. We also...

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6Thank Bill G
Reviewed 4 days ago NEWvia mobile

Let's start with the positives, this was our honeymoon and we had never been to Jamaica before. We loved this country, the people, the feel of the place, the ethos, the culture, the food, everything. Such a stunning country I would thoroughly recommend, and I would certainly consider returning. The hotel upgraded us and gave us a free bottle of...

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4Thank Rachel D
Little Falls, Minnesota
Reviewed 4 days ago NEW

We just returned from our 5th stay at the Riu Palace Tropical Bay. The weather and beaches were beautiful however, we were disappointed with the service this time around. Each room at the Riu Palace is equipped with a mini bar, fridge with beer, water and soda. When we got to our room after a long day of travel and...

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3Thank dennises5
Edwinstowe, Notts
Reviewed 6 days ago NEW

Left a cold UK aboard our sleek Dreamliner flight of some 9hrs 40mins duration. Landed at Mo, bay a wee bit late.... as we were on a stay n cruise, we had to collect our cases, which considering how few they were (a dozen passengers) took over 40mins to appear..Our transfer to the hotel began in daylight and the Montego...

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6Thank martEdwinstowe_Notts
IowaUSA
Reviewed 6 days ago NEW

The RIU Palace has the best staff anywhere and the most beautiful beach with crystal clear water. A special thank you to our cleaning lady, Cheryl B, and to Craig and Vera our wonderful servers. Dr. C gave us the best sendoff with an absolutely beautiful table setting complete with several fresh flowers for our last dinner. We were a...

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1Thank CrazyCatIowaUSA
Boston, Massachusetts
Reviewed 6 days ago NEWvia mobile

We kept an open mind going into this vacation as we had never been to Jamaica and only stayed in one other Rui in Cancun. In short, the rooms are small and SMELL, do not stay in block 5, they smell the wrist, like sewage. We were given a room in 5 block and walked in and nearly gaged. They...

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3Thank kemaggi
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Tropical Bay, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not...

A TripAdvisor Member
1 review
4 helpful votes
Reviewed 1 week ago NEWvia mobile

We just got back from a week at the RIU Palace Tropical and are quite disappointed with management's treatment of guests. We have previously stayed at other RIU properties and have had a great experience. Building number 5 is having some sewage problems which are making a good deal of the rooms smell. When we checked in we were moved...

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4Thank A TripAdvisor Member
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Tropical Bay, responded to this review

Dear Guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your valued feedback. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. We are pleased to hear, that you enjoyed our friendly and helpful bar service....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
* Renovated in summer 2008 * Located in Negril, on Jamaica's west coast * On the beachfront * Complimentary sun loungers on the beach * 1-storey main building and 2-storey buildings * Victorian-style architecture * Surrounded by 47,000 m2 / 56,500 sq. yards of lush gardens * 7.5 km / 4.7 miles from Negril West End * 6 km / 3.8 miles from various shops * 80 km / 48 miles from Montego Bay airport ... more   less 

Additional Information about Hotel Riu Palace Tropical Bay

Address: Norman Manley Blvd | Bloody Bay Beach, Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Price Range: £218 - £419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Tropical Bay 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Riu Palace Tropical Bay Hotel Negril
Riu Tropical Bay Jamaica
Riu Palace Tropical Bay Negril
Riu Tropical Bay Negril Jamaica
Negril Riu Tropical Bay Hotel
Riu Jamaica
Riu Tropical Jamaica
Hotel Style:
#6 Business Hotel in Negril
#12 Luxury Hotel in Negril
#12 Spa Hotel in Negril
#14 On the Beach Hotel in Negril
#14 Family Hotel in Negril
#16 Top resorts Hotel in Negril
#21 Romantic Hotel in Negril
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Tropical Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go in the 5100 block, close to highway!”
 of 5 bubbles 549dennisw, 24 Feb 2017 | Read review
“Don't stay on in a ground floor room unless you like a room full of mosquitos. The upper levels should be better.”
 of 5 bubbles BillG781, 23 Feb 2017 | Read review
“They do not have elevators so the best rooms are on the ground level”
 of 5 bubbles dennises5, 22 Feb 2017 | Read review
“Ask for sea view room on top floor...”
  • sunset Jamaican style
 of 5 bubbles martEdwinstowe_Notts, 20 Feb 2017 | Read review
“We were in 6203. Great view!”
 of 5 bubbles CrazyCatIowaUSA, 20 Feb 2017 | Read review
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