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Tropical Lagoon Resort

Expedia.comUS$165*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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87 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Fullerton, California
Reviewed 29 September 2016

We had a large nest of extra large ants that needed to be dealt with. While the staff was nice their fix caused the ants to roam all over the room and onto the bedding. It was an awful sleepless night

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Helpful?
Thank Luv4drea
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Hi guys, Very cute emojis :) We are sorry to hear that the fix did not work, large red ants can be a real pain when they decide to seek shelter from Portland"s unpredictable little showers. Fortunately experiences like that are very rare. To other potential guests reading this review, if the staff tries to fix a problem and the...

Kingston Parish, Jamaica
Reviewed 27 September 2016

I must say this resort was really really good one thing i hated was the steep hill but its a really cool tropical place to stay , The Staff was good and polite all of them from the garner to the maid all of them really cool and wonderful customer service , and a big shout out to Becky the...

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Helpful?
Thank Nicardo49
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Thank you for your review! The property is on a hill overlooking the Blue Lagoon, the slope is our natural gym :) We are pleased to know that you enjoyed yourself and welcome you back when you are on this side of the Island again. Warm regards, The TLR Family

Reviewed 25 September 2016 via mobile

This place is like no other, the warmth you feel just arriving at this hotel is just breath taking . My stay was priceless and I would say if you have a love for nature ,you need to go to this resort on the lagoon.

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Helpful?
Thank Mark G
Kingston, Jamaica
Reviewed 25 September 2016

The view and access to the beach are the biggest pulls. The rooms are a little dated and in need of some refreshing. Had to get the front desk involved to adjust things in the room. Food is not included and we ate outside of the hotel. The pool was nice. Front desk staff was not very friendly but other...

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Thank wanderlust876
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

It takes time to write reviews, for this we are grateful. A continental breakfast is actually complimentary when you book. Additionally guests booking between now and October 21, 2016 will see significant improvements in that area. The other areas for improvement mentioned in your review will be discussed with the relevant departments. Please come again when you can. Best regards,...

Bronx, New York
Reviewed 25 September 2016

This was excellent and the staff is great and Donovan is a great guy to talk to along with Ms Campbell the food was fabulous I did my wedding reception at the Tropical lagoon resort in April of this year and I am going back in December of this year

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Thank 17angellal
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Hi Angella, Good to hear from you. Thanks for the review. We look forward to seeing you when you return. Warmest regards, The TLR Family

Mississauga, Canada
Reviewed 25 September 2016

the hotel was located on a very steep hill. The room was not fully ready despite the apparent lack of other visitors during the time we were there. Getting our luggage up very steep steps was difficult with no one to assist. The room was stuffy. The air conditioning was inadequate for the size room and did not work ....

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Thank Desmond R
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Thank you for your review, The issues you have raised will be discussed with the team. The property is on a hill about 300ft above the Blue Lagoon. The pathway to the lagoon is a combination of steps and a brick road. Guest who prefer to use another route may drive or walk around to the public side of the...

Mandeville, Jamaica
Reviewed 25 September 2016

During Jamaica's Emanicipation weekend, we selected Tropical Lagoon Resort for a weekend getaway. Some family & friends meet up in Portland annually and we don't usually stay over however this year I planned to stay over in Portland. I was introduced to Tropical Lagoon through Brawta Living and we really enjoyed the location. It felt like home away from home....

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Thank Nadine S
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Hello Nadine, Thank you for your review! The decor in the rooms are deliberately set to give the home away from home feel without the "Hotel" atmosphere. We are happy that you enjoyed yourself and thanks so much for recommending the resort. Personal service is our trademark and we welcome you back when you can. Best, The TLR Family

Kennesaw, Georgia
Reviewed 25 September 2016

Enjoyed my stay and would recommend this resort to family and friends! My brother and sister-in-law held their wedding in port land and thus resort was the ideal place to accommodate guest. Thank you for a wonderful stay!

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Thank carlenedownie
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Hello Carlene, You are most welcome! Thank you for your review and commitment to share your your experience. We are always working to improve our services, please come again when you can. Regards, The TLR Family

Kingston
Reviewed 25 September 2016

The property was beautifully secluded and allowed for a lot of private time for me and my significant other. We enjoyed the villa almost as much as we enjoyed the lagoon. My only complaint was that the phone was not working and the wifi was shoddy, however shoddy wifi just means more alone time.

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Helpful?
Thank Jill P
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Hi Jill, Thank you for sharing your experiences. The digicel cug and internet might have been down. The companies that supply us with these services do not have a back up generator therefore if there is a local power outage it will affect the service. Please come by again when you can. Best, The TLR Family

Jamaica
Reviewed 24 September 2016

You should definitely check out Tropical Lagoon for a peaceful and romantic getaway. I loved the scenic walk to the private beach and the extraordinary views! I need to go back! Customer service was bomb too. Big up Anesia at the front desk

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Helpful?
Thank peter-annp
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Hi Peter-ann, Thank you for sharing your experiences and taking the time to write this review. We would love to have you back at your earliest convenience. We are also pleased to hear that you enjoyed your walk down to the beach, its like a journey through a tropical rainforest, especially if you look up. :) Best regards, The TLR...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Tropical Lagoon is an exclusive resort in Port Antonio, Jamaica, nestled on a lush hillside that transcends to the beautiful, world famous Blue Lagoon. Tropical is a hidden gem that offers a lovely mix of modern style in the midst of truly verdant rainforest surroundings. Some of the most picturesque views of Blue Lagoon and the beautiful Caribbean Sea are visible from this resort and, in addition, there's the distinct advantage of having direct, undisturbed access to the therapeutic waters of the Lagoon. The resort consists of 12 elegant, modern apartments, most of which are fully self contained, 2 swimming pools and a central restaurant with a beautiful outdoor terrace open to the views. Located just outside the San San resort area, neighboring beaches are only a 3-minutes drive away. Attractions, the town center and other conveniences are within reasonable reach. Enjoy delightful home cooked Jamaican cuisine. Feel free to discover new surroundings and events taking place in the quintessential town of Port Antonio. The choice is yours, if you desire you can stay on property, sit on the patio and watch the ocean with a drink in your hand! ... more   less 

Additional Information about Tropical Lagoon Resort

Address: San San, Fairy Hill, Port Antonio, Jamaica
Region: Caribbean > Jamaica > Portland Parish > Port Antonio
Price Range: £87 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tropical Lagoon Resort 3*
Number of rooms: 14
Reservation Options:
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Also Known As:
Tropical Lagoon Resort Jamaica/Port Antonio
Hotel Style:
#4 On the Beach Hotel in Port Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Tropical Lagoon Resort staff and other travellers.
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Questions? Get answers from Tropical Lagoon Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Black Mango Ocean View is to die for!”
jessicaj862, 22 Dec 2016 | Read review
“ The rooms are very clean ”
174denisee, 4 Oct 2016 | Read review
“Pick the coconut room”
Nicardo49, 26 Sep 2016 | Read review
“The room was very comfortable. The bed was cozy and inviting. ”
811nadines, 25 Sep 2016 | Read review
“Sort out the phones. ”
640jillp, 24 Sep 2016 | Read review
5 of 5
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US$165* /night
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Prices are for 1 room, 2 adults
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