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AC Hotel by Marriott San Juan Condado

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Traveller (341)
Room & Suite (106)
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About

Location
Cleanliness
Service
Value
AC Hotel by Marriott San Juan Condado is an upscale hotel in San Juan, Puerto Rico offering an urban vibe in the vibrant Condado district. Near our accommodations, you will find the historic city of Old San Juan and the Luis Munoz Marin Airport is just 5 miles away. Enjoy our lifestyle hotel's modern decor and amenities, along with its prime location steps from the clear waters of Condado Beach.
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Property amenities
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
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315Reviews
429Photos
29Q+A
39Room tips
Traveller rating
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Popular mentions
Great area, rooms were very nice and staff excellent. Roof top restaurant was great as well as the breakfast the next morning. Views of the area excellent. They went out of their way to make us feel at home.
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My balcony room overlooked Burger King. Couldn't see the ocean at all from the room - that should be explained before booking. Waste of money for that room. The location is right in the city - great places to eat everywhere. The bakery next door is very convenient and open early
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Response from ReynaldoAC, General Manager at AC Hotel by Marriott San Juan Condado
Responded 3 days ago
We appreciate your feedback, Allie. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
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Stayed here for 2 nights before a cruise and absolutely loved it. Great location and very modern and updated hotel. Rooms were clean and loved the rooftop pool. Staff we encountered were friendly. Would definitely stay here again.
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Response from ReynaldoAC, General Manager at AC Hotel by Marriott San Juan Condado
Responded 5 days ago
Thanks for the excellent review, Coaler2004! We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean rooms and friendly staff as well as our convenient location. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!
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Last month I had ants in my room! This week they couldn’t find my companies authorization! We have been staying here for 3 years and they would not allow me to stay without their form being signed! We always stay here ...
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Response from ReynaldoAC, General Manager at AC Hotel by Marriott San Juan Condado
Responded 1 week ago
We appreciate you taking the time to share your feedback. We're disheartened that your room wasn't refreshed properly during your stay last month, and that you also experienced issues during your most recent experience at our hotel. We take your concerns very seriously and have addressed them with our management team so we can ensure a more positive experience in the future. We hope to welcome you back soon so we can improve your opinion of us.
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We have stayed in the other Marriott & Hotel properties in Condado in the past so this was our first stay at the AC Hotel. The hotel was gorgeous and clean. Very friendly and helpful staff as well. We used the rooftop pool and took advantage of the beach access at the Marriot
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Response from ReynaldoAC, General Manager at AC Hotel by Marriott San Juan Condado
Responded 1 week ago
Thank you for the great review! We're pleased to hear that you enjoyed your stay at AC Hotel San Juan Condado. It's wonderful to know that our clean rooms and helpful service left a lasting impression. We truly appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you're in town! Have a wonderful day.
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Zoomed image of cruise ship arriiving in to San Juan in the morning
Nice shower
Safe, coffe maker, fridge and iron board
Comfortable bed
Modern room
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12345622
Took Uber. Long walk at the airport to the pick up site. I heard it's going to be moving closer to the main pick up soon. Same price as the taxis.
1 vote
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Yes. You get some casino coupons free at the AC for use there
0 votes
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Yes. Nice to have cold water water - put the bottles in the mini fridge.
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Uber is $5-8 to Old San Juan. No need to Uber all the way into it, but instead walk the final bit, much faster. Most tours pickup at the hotels. I used TripAdvisor to book all mine (ziplining, surfing, biobay) ahead of time. I have been here twice and never needed to rent a car. Parking is expensive. As for the Epiphany on January 6, you'll have to check with the individual tours, I am not aware of it being an issue.
1 vote
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U have a lot of restaurants around Hard rock Cocina abierta Chili’s all within waking distance
2 votes
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123456
"Don'[t miss the roof top pool and Bar"
"See if they have a room with a view of the ocean"
"Floors 6 and above offer better views"
"Windows are very thick and block out noise, so don't worry about that when choosing."
"Maybe stay at the top floor, so you won't get bothered by the noise from the upper floor poeple"
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PRICE RANGE
US$185 - US$392 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
233
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