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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,949 Reviews from our TripAdvisor Community

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Showing 1,669: English reviews
Reviewed yesterday NEWvia mobile

My husband and I decided to extend our vacation after our Christmas and New Year's cruise so we chose The Sheraton Puerto Rico hotel and casino. Actually, this hotel chose me. Priceline was advertising and express deal for 132 a night so I grabbed it. I've never stayed at the Sheraton so I didn't know what to expect. After our...

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Helpful?
Thank Tamika E
Tredegar
Reviewed yesterday NEW

Stayed at this Sheraton Hotel post cruise in San Juan. Easy check in despite arriving early morning after disembarking the cruise ship at 9am. Room very nice on 4th floor. Staff very nice and very helpful in sorting out travel arrangements Definitely would recommend this hotel to anyone visiting San Juan and it meets all expecrations.

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Helpful?
Thank SeanTredegar
Ponce, Puerto Rico
Reviewed 4 days ago NEW

I spend three days with my youngest daughter in which she was ill. We spend the time in the room, and went out only to get some medications, but at the room was quite enough to be there. This experience was great

Review collected in partnership with this hotel
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Helpful?
Thank alecompte
Aguada, Puerto Rico
Reviewed 4 days ago NEW

Appart from location This Sheraton is Nice, service is good, it has everything you could expect on a Sheraton. However in my opinion they take too much advantage of location to boos the price. Next time I will stay somewhere else where I can get better value for my money.

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Helpful?
Thank Ovidio A
Gaithersburg, Maryland
Reviewed 1 week ago via mobile

Very yummy quesadilla and sushi was superb. Our waiter David was very attentive with a large party with multiple checks. We kept him very very busy. Would dine here again. Dragon roll was one of the best I've eaten. All meals were presented nicely, hit and fresh.

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Helpful?
Thank brendabeck
Toa Baja, Puerto Rico
Reviewed 1 week ago via mobile

The hotel is good looking, I have stayed before. This time I had a reservation for a room with a view of the bay and they gave me a room with a view to the pool floor. We have to remember that they charge you for the view of the bay. We complained and they told us that there were...

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Helpful?
Thank Wilbert M
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I would like to apologize for the inconvenience you experience during your stay. We appreciate your feedback and your loyalty. I will make sure to address this issue with our Front Office team to prevent this from happening again. We hope to have the opportunity to welcome you back in the future and provide a truly memorable stay. Regards, Sam...

Okatie
Reviewed 1 week ago via mobile

The Sheraton is very well equipped to make your stay pleasant and comfortable. Wonderful views and the staff is top-notch. Isaac Gutierrez was super helpful and even took time to help my wife with her Spanish. Old Town San Juan is a short cab ride - very worthwhile. We will definitely be back.

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Helpful?
Thank Noah1625
HORMIGUEROS
Reviewed 1 week ago

Customer service is the best. The view was awesome. Food exquisite. My stay also was for business and the internet connection is great. Rooms space are perfect. This was my third time and I already have my next stay booked.

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Helpful?
Thank isabelvazquez3118
Windham NH
Reviewed 1 week ago

On arrival we were greeted by an enthusiastic front desk. The Front Desk manager went above and beyond to meet our needs. We had meals at Choices Restaurant and met Grace, the Hostess who was open and loving, not to be outdone by waiters Orlando and Derrick . The food manager also met all our needs. The rooms are kept...

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1Thank Cheryl S
New Jersey
Reviewed 1 week ago

The Good: Our room itself was very nice. Casino was a cool scene at night (we were there when there was a big boxing match on tv, so it was very lively). Food in the resaturants (particularly the Chinese food) was very good. The Bad: During our stay there was a boys basketball tournament taking place (I guess at the...

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Helpful?
Thank Lawrence G
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Firstly, allow me to apologize for the disappointment you have expressed regarding the the basketball tournament attendees. We accommodate a number of guests and always strive to not only meet the needs, but surpass them for everyone who walks through our doors. It is therefore very disappointing to have let you down on this occasion. Thank you for taking the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Puerto Rican, American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Latin, American, Brazilian, Spanish
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £158 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Media 8, Inc., Expedia, Travelocity, TripOnline SA, Hotels.com, Agoda, Booking.com and Jetsetter so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#4 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
42 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good views,close to many things nice and quiet and you can not use the elevators with out a room key.so felt very safe.no worries.”
 of 5 bubbles kevb782, 7 Jan 2017 | Read review
“If you haven't already done so sign up for the SPG loyalty program”
 of 5 bubbles 274stefano, 5 Jan 2017 | Read review
“Higher floors for better view.”
 of 5 bubbles 198kevinc, 4 Jan 2017 | Read review
“Iron & ironing board a bonus If your at the end of your holiday. Breakfast rather expensive ”
 of 5 bubbles 6Fairways, 1 Jan 2017 | Read review
“A better sound proof barrier. ”
 of 5 bubbles 760kc, 28 Dec 2016 | Read review
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