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Hotel El Convento

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Hotel El Convento
Hotel El Convento
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2,546 Reviews from our TripAdvisor Community

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Showing 2,396: English reviews
cleveland, tn
Reviewed 2 days ago NEW

The best part about staying here is imagining all of the nuns and religious patrons who slept here long before we did. It's almost like you think the walls might talk. It is beautiful and the location is extremely central to many attractions. It is definitely on the expensive side but worth experiencing at least once.

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Helpful?
Thank trailmom258
Reviewed 2 days ago NEWvia mobile

Special thanks to all the staff. It was a marvelous stay at your hotel and you made it extremely special for us. Besides all the wonderful beauties from this historic building, special thanks for Marianna, Angel, Christian, Jennifer and Javier. See you soon. By far best hotel.

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Thank Jennifer N
Corpus Christi, Texas
Reviewed 3 days ago NEW

I have stayed at this hotel numerous times. Each time is a step back in time but with elegance. I have stayed in the Vanderbilt suite to a simple room. This time it was a simple room with queen size bed and back patio. Loved it! (Okay, it wasn't as nice as the suite but we really did enjoy the...

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Thank Gilmorez
Sleepy Hollow, New York
Reviewed 3 days ago NEW

There is nothing not to go on-and-on regarding this property. From the location to the complimentary water, wine/cheese/fruit reception daily and service, everything was just right. My only criticism would be that breakfast is very pricey. Rooms are small and dated, but then it was a convent originally!

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Thank IMWHM
Toledo, Ohio
Reviewed 4 days ago NEW

Historic hotel. Staff was very helpful. Nice rooftop area for dunking in small pool and hot tub. They have an arrangement with the Marriott in Isla Verde so you can spend the day at a beachfront property which was a huge plus. I loved my stay there but it was very expensive. (the only negative)

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Thank Susan S
Reviewed 1 week ago

Beautiful hotel, best location but terrible service and food. The rooms are nice and the interior garden beautiful. But the service at restaurant areas is very poor. Durty glasses are left overnight until long hours on the morning in the table the following day.. Service in restaurant is slow, not professional and quality of food very poor. If you stay...

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Helpful?
Thank Ana G
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Ana - Thank you for the observations. Please accept my apologies for not meeting your expectations. I will share your experience with our staff and continue to focus in improving our services on a daily basis. At your service. Alfredo Arroyo aarroyo@elconvento.com Lowest rates guaranteed at elconvento.com or call us at 787-723-9020

New Orleans, Louisiana
Reviewed 1 week ago

While strolling around the Old Town, we came across the beautiful church across the street from El Convento. We were walking around the plaza when it started to rain... We ducked into the patio at El Convento and enjoyed a delicious drink, while waiting for the rain to stop. It was a lovely patio and a wonderful way to spend...

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Thank rmgillen122
Puerto Rico
Reviewed 1 week ago

I said goodbye to 2016 on this hotel... I've been there a couple of times, and my wedding reception was here too. Therefore, this place is very special to me for many reason... The staff is very friendly and professional, and the place is so relaxing. Every time I am there I feel like I am not in Puerto Rico...

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Thank keila_am
Denver
Reviewed 1 week ago

After reviewing similar small hotels in Old San Juan and beachfront resorts in Condado, we decided on El Convento based on amenities, other traveler reviews, and location. This hotel is located directly across from the Cathedral de San Juan Batista and is walking distance to El Morro (The Old San Juan Fort), and countless shops, bars, and restaurants. We like...

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3Thank Edie27
Scarsdale, New York, United States
Reviewed 1 week ago

My husband and I stayed here four nights between Christmas and New Years this year. The staff was helpful and friendly, from the front desk to the restaurant staff to housekeeping. Our room was lovely, with high ceilings and a pretty view onto a pedestrian street. The bathroom was small but clean and well appointed. Our only complaint was the...

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1Thank Lisa C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
El Picoteo de Tapas y Paellas
El Picoteo de Tapas y Paellas
Cuisines: Latin, Spanish, Mediterranean
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 

Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £198 - £397 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel El Convento 4.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
El Convento San Juan
Hotel Style:
#1 Family Hotel in San Juan
#1 Business Hotel in San Juan
#1 Romantic Hotel in San Juan
#2 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel El Convento staff and other travellers.
45 questions
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Questions? Get answers from Hotel El Convento staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location terrible service in restaurants. Rooms are all nice but don't eat there.”
 of 5 bubbles N7207AQanag, 11 Jan 2017 | Read review
“The suite is to die for!”
 of 5 bubbles keila_am, 8 Jan 2017 | Read review
“Call before you book to ensure you do NOT have the room on the 3rd floor that opens into the manager's reception area.”
  • View of the Cathedral de San Juan Batiste from Pablo Casal Suite
  • View of Old San Juan from Pablo Casal Suite
  • King Sized bed in Pablo Casal Suite
  • Unique window in Pablo Casal Suite - photos are of Pablo Casal
  • Very average bathroom in Pablo Casal Suite
  • King Sized bed and juliet balcony in Pablo Casal Suite
  • Juliet balcony big enough for 2
 of 5 bubbles Edie27, 8 Jan 2017 | Read review
“We had a higher floor room that was off of the main street. You're not really compromising on the lower floors, however.”
 of 5 bubbles mahrinahs, 6 Jan 2017 | Read review
“Corner rooms with patios (balconies)”
 of 5 bubbles 787MaryM787, 2 Jan 2017 | Read review
5 of 5
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