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San Juan Marriott Resort & Stellaris Casino

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5,757 Reviews from our TripAdvisor Community

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Showing 5,557: English reviews
Reviewed yesterday NEW

Staff was very helpful and friendly, always smiling and paying attention to the kids. Easy access to pool and the ocean. Good shopping opportunities in the area, as well as bars and restaurants, and only a short bus ride to Old San Juan. Air conditioning was too cold inside though, but that is a general issue.

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Helpful?
Thank Benjamin T
Reviewed yesterday NEW

My wife and I recently stayed at the Marriott Resort while visiting San Juan. We were pleasantly surprised with the cleanliness, hospitality and accommodations we received during our stay. Very Friendly Welcome!

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Helpful?
Thank Steve S
Philadelphia, Pennsylvania
Reviewed 3 days ago NEWvia mobile

After reading many reviews regarding this Hotel I must admit I was very skeptical and actually attempted to change my reservation at the last minute. Fortunately for me I was unable to change my reservation and in hindsight I am very happy that I did not. The room was clean, comfortable and convenient. The hotel's restaurants offered a great variety...

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Helpful?
Thank Jasmin376
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Jasmin376: Thank you for choosing to stay with us during your recent trip to beautiful San Juan, Puerto Rico! We are delighted to hear that you enjoyed your stay at our Resort and that you were able to explore our island. We appreciate your feedback and look forward to seeing you again soon! Sincerely, José González General Manager

Walpole, Massachusetts
Reviewed 3 days ago NEW

Overall the hotel was good, but not great. We had no problems checking in - no lines. Our room was very nice and it was clean. However the beds were not comfortable and the pillows were horrible! There was nothing to them - as soon as you laid your head down they were flat. We had an ocean view room...

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Helpful?
1Thank Sandy P
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Sandy P: Thank you for taking the time to share feedback with us regarding your recent stay. We are sad to hear that our Resort did not meet your expectations - customer satisfaction is extremely important to us, so please rest assured that we will share your feedback with our team in order to identify new ways to improve...

Tallahassee, Florida
Reviewed 3 days ago NEW

I found Marriott to be over priced, with very average amenities and maybe the worst service ever. There are a lot of hotels in this area of Condado, some with better beaches and I pray better service for the sake of the hotel industry. Had issues with my room, took forever to have someone attend to them, they refused to...

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Helpful?
Thank annaho2017
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear annaho2017: We are sad to hear that you were disappointed by your recent stay at our Resort. Customer satisfaction is very important to us,so we thank you for taking the time to share feedback with us. We appreciate your comments and we will definitely share them with our team in order to identify areas of opportunity to better serve...

French Settlement, Louisiana
Reviewed 4 days ago NEW

Stayed here several years back and enjoyed the concierge lounge and other amenities. But stayed this week, perks are only discount parking if you have a car - who rents a car here?? and allow 20% off on breakfast. What a joke, an insult to a Plat Marriott member. The other interesting fact, the area is very dangerous around the...

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Helpful?
1Thank C W
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear C W: We are extremely disappointed to hear that our Resort did not meet your expectations. Please accept our sincerest apologies for any inconveniences experienced during your stay,we value your loyalty to our brand and we will certainly share your feedback with our team in order to identify areas of opportunity for improvement to better serve you and other...

New York City, New York
Reviewed 4 days ago NEW

Nice place with a lively atmosphere. Plenty of choices to keep you busy. My only issue was the lack of really good authentic Spanish food. Unfortunately have had this same issue with other hotels I've stayed at in PR. Overall, I would return. We had a great time!

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Helpful?
Thank Gabbysview
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Gabbysview: Thank you for choosing to stay with us during your recent trip to San Juan! We are happy to hear that you enjoyed your time with us and we look forward to seeing you again soon! Sincerely, José González General Manager

Mount Kisco, New York
Reviewed 1 week ago

My family and I took a red eye flight from JFK airport in NYC to San Juan. After checking in we found out one of the rooms that we requested was a king rather than two doubles. Our waiting time was extensive however, Carlos Ramos, who checked my family and I in did a wonderful job of helping to ease...

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Helpful?
2Thank lindala43
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear lindala43: Thank you for choosing to stay with us during your recent trip to San Juan - we are delighted to hear that you enjoyed your time at our Resort. Please rest assured that we will share your feedback with our Management Team, as it helps us to identify areas of opportunity for improvement and re-training in order to...

Woodstock, Georgia
Reviewed 1 week ago

Unfortunately, we've stayed at The Ritz in Isla Verde and decided to try staying at the Marriott. What was overwhelmingly prevalent was the employees' is the lack of desire to deliver customer service. There were some stars, bt they were few an far between. Like Jeffrey T, we checked in on their mobile app, but still had to wait on...

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Helpful?
1Thank Denise J
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Denise J: We are sad to hear that you were disappointed by your recent vacation experience at our Resort. Customer satisfaction in extremely important to us, so please rest assured that we will share your comments with our Management Team in order to identify areas of opportunity for improvement and re-training to better serve you and other guests in...

Reviewed 1 week ago

Stayed for two nights, and it is the perfect location! Rooms are large and clean. We had an oceanview room that also looked over the magnificent pool. There is a "resort fee" you'll have to pay above and beyond the room rate. You can check out a towel after giving them a poker chip "token" - which you receive at...

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Helpful?
Thank Holly and Jim B
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Jim B: Thank you for taking the time to share feedback with us regarding your recent two-night stay at our Resort. We are happy to hear that you had a pleasant experience and look forward to seeing you again soon! Sincerely, José González General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 

Additional Information about San Juan Marriott Resort & Stellaris Casino

Address: 1309 Ashford Ave, San Juan 00911-1102, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £168 - £437 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Juan Marriott Resort & Stellaris Casino 4*
Number of rooms: 525
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, Travelocity and Odigeo so you can book your San Juan Marriott Resort & Stellaris Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino
Hotel Style:
#2 Spa Hotel in San Juan
#2 Family Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#4 Luxury Hotel in San Juan
#5 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from San Juan Marriott Resort & Stellaris Casino staff and other travellers.
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Questions? Get answers from San Juan Marriott Resort & Stellaris Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View”
 of 5 bubbles stevesB6772YQ, 6 Dec 2016 | Read review
“We were on the 6th floor with an ocean view. I would recommend the ocean view!”
 of 5 bubbles SandyP8, 4 Dec 2016 | Read review
“Stay at the Hilton Caribe”
 of 5 bubbles 111cw, 3 Dec 2016 | Read review
“Request beach view, it's great”
 of 5 bubbles Gabbysview, 3 Dec 2016 | Read review
“The ocean view rooms are worth the upgrade money.”
 of 5 bubbles ECSSBA, 23 Nov 2016 | Read review
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