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San Juan Marriott Resort & Stellaris Casino

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San Juan Marriott Resort & Stellaris Casino
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5,965 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

I difnt raise more flags about the poor customer service when I was visiting at the actual hotel becasue it was my friends wedding and I didnt want to complain the entire time, but I know at least two other guests shared my sentiment about the customer service not being as good as it should for this quality hotel. Knowing...

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Helpful?
1Thank KevinStacOs
Buffalo
Reviewed yesterday NEW

Spent 4 nights at the San Juan Marriott Resort and Stellaris Casino earlier this month. Our experience started out very disappointing, When we were checking in (family of 4), we were told our 2 double bed, pool view room was not available until the following day. Instead, we were offered a king bed room with a roll away bed and...

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Helpful?
1Thank dave14086
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear dave14086: Thank you for choosing to stay with us for 4 nights during your recent trip to beautiful San Juan! Please accept our sincerest apologies for the inconveniences experienced and know that we will definitely share your feedback with our team in order to identify areas of opportunity for improvement to better serve you and other guests in the...

Chicago, Illinois
Reviewed yesterday NEWvia mobile

Our family are loyal, elite level Marriott guests. We have been frequent guests, over many years, at the Marriott in Grand Cayman and Marriott Stanton in South Beach. We decided to try something different and give the Marriott San Juan Stellaris a go. Big mistake! The level of professionalism that we enjoyed at the other two properties, is, in general,...

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Helpful?
2Thank Jen D
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Jen D: Please accept our sincerest apologies for the inconveniences experienced during your recent stay at our Resort. We truly value your loyalty to our brand and are saddened to hear that you were disappointed by your experience. Please rest assured that we will share your feedback with our Recreations Team in order to identify areas of opportunity for...

Hemel Hempstead, United Kingdom
Reviewed 2 days ago NEW

I think Marriott is losing it and both of my latest stays in Marriott have been disappointing. This one was specially disappointing because we hardly could afford to eat or drink anything here as the prices are over the roof. Staff very careless with exception of the housekeeping. Bed ok but didn't get the view we had requested since September!!!

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Helpful?
2Thank miller577
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear miller577: We are sad to hear that you were disappointed by your recent stay at our Resort. Please accept our sincerest apologies for any inconveniences experienced and rest assured that we will share your comments with our Management Team in order to identify areas of opportunity to better serve you and other guests in the future. Should you decide...

Boston, Massachusetts
Reviewed 2 days ago NEW

We just stayed at the Marriott Stellaris the week of 2-13-17. Our room was an ocean view on the 7th floor and it lived up to our expectations. The room, view and service was great. The pools at the resort were clean and the waitstaff very friendly and attentive. The beach was beautiful with incredible waves which were pretty tough...

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Helpful?
Thank Kathy T
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Kathy T: Thank you for choosing to stay with us during your recent trip to San Juan! We are glad to hear that you enjoyed your stay,our location as well as the service provided by our staff - come back soon! Sincerely, José González General Manager

Jasper, Indiana
Reviewed 2 days ago NEW

We have been coming to this hotel since 2006 and it is still the best! From the time u walk in to the time u leave the staff here is so helpful and courteous! They make staying here so easy and enjoyable. The hotel is beautiful and very clean, nicely kept reception area and beautiful beach. The area around the...

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Helpful?
Thank bethanyl3077
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear bethanyl3077: That you for taking the time to share such wonderful feedback with us - we are thrilled to hear that you've been staying with us since 2006! We value your loyalty to our property and look forward to seeing you again soon! Sincerely, Jose González General Manager

Reviewed 2 days ago NEW

We had the pleasure of Sonny's friendly and efficient service during breakfast every morning of our stay. We highly recommend this wonderful resort; excellent room, clean, great food. The word "NO" was not in the vocabulary of the staff. We will be back next year for sure. Thank you Sonny.

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Helpful?
Thank Bob W
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Bob W: Thank you for taking the time to share feedback regarding your recent stay at our Resort - especially your comments regarding our associate Sonny, we are happy to hear that he was able to make your stay a memorable one. See you next year! Sincerely, José González General Manager

Florida
Reviewed 2 days ago NEW

We had an ocean front room and the view was incredible. I would have given this 5 stars, but my husband hated the bed because it hurt his back. Other than that, we really enjoyed our stay and won in the hotel's casino playing with their vouchers.The beach was crowded but still very relaxing. Get there early to make sure...

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Helpful?
Thank stmcmansions
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear stmcmansions: We are thrilled to hear that you enjoyed your stay, our location and Casino! We appreciate your feedback and look forward to seeing you again soon! Sincerely, Jose González General Manager

NY
Reviewed 3 days ago NEW

The hotel lives up to the Marriot standards. The rooms are spacious and clean. Staff is friendly and there are restaurants within walking distance. However, should be more warnings about the dangerous swimming conditions of the ocean in this area. No staff member mentions to be cautious when swimming in the ocean although the internet indicated a that there is...

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Helpful?
2Thank Joy9876
Reviewed 3 days ago NEW

The Marriott Stellaris is a nice resort. The food options were JUST okay for me. It was typical hotel food, nothing spectacular; however, there were a few local spots within walking distance that were great supplements. The two pools were of decent size but it was a little difficult to find seating near the swim up bar. It became a...

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Helpful?
16Thank Jessica J
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Jessica J: Thank you for choosing the San Juan Marriott during your recent trip to beautiful Puerto Rico! We are delighted to learn that you enjoyed your stay and look forward to seeing you again soon! Sincerely, José González General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 

Additional Information about San Juan Marriott Resort & Stellaris Casino

Address: 1309 Ashford Ave, San Juan 00907, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £161 - £373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Juan Marriott Resort & Stellaris Casino 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
Marriott San Juan Resort And Stellaris Casino
Marriott San Juan Resort & Stellaris Hotel San Juan
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#5 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from San Juan Marriott Resort & Stellaris Casino staff and other travellers.
355 questions
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Baltimore, Maryland

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Questions? Get answers from San Juan Marriott Resort & Stellaris Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ocean view is the best!”
 of 5 bubbles bethanyl3077, 25 Feb 2017 | Read review
“If you want to swim in the ocean then this is not the place for you.”
 of 5 bubbles Joy9876, 24 Feb 2017 | Read review
“the higher floors were much quieter”
 of 5 bubbles Y1110PZjessicaj, 24 Feb 2017 | Read review
“6th floor or higher gets you above the palm trees”
 of 5 bubbles amyhW2968GQ, 24 Feb 2017 | Read review
“Loved my ocean view room. Some city views also get a glimpse of the ocean but not all.”
 of 5 bubbles AndyKzoo, 23 Feb 2017 | Read review
5 of 5