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San Juan Marriott Resort & Stellaris Casino

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San Juan Marriott Resort & Stellaris Casino
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5,971 Reviews from our TripAdvisor Community

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Showing 5,759: English reviews
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NH
Reviewed yesterday NEWvia mobile

Just finishing up five nights here. Staff is very polite and helpful. Hotel is clean and quiet. We were never woken up by noise of any kind. I had noted that our son was celebrating his 7th birthday. When we entered our room, there were balloons and a happy birthday banner. He thought he was pretty special. We never went...

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Helpful?
1Thank rizzo0904
Shrewsbury, Pennsylvania
Reviewed yesterday NEW

Very nice clean hotel with great beach access, and very nice pool with a slide. The pool staff do a good job of policing the area for chair campers and do enforce a two hour rule. There is no concierge lounge so being gold or platinum Marriott rewards gets you 20% off for breakfast buffet, and reduced parking rates. Which...

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1Thank Francis W
New York City, New York
Reviewed yesterday NEW

It was a great stay at the Marriott. Came down for my girlfriend's birthday and from the very first ay they took care of everything. The staff was excellent and very welcoming. Will definitely come back and stay again. The staff at the restaurant was also very helpful and quick to serve us. Especially Angelo! Made my first trip to...

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2Thank gjmair
Reviewed 2 days ago NEW

Close to everything! We came down for our 10 year anniversary. The hotel has great friendly staff. From the beginning Kim at the front desk end helped us in. Then you have Carlos who will make you laugh and help you find your way. With our room Maralee kept it clean and left us daily notes. We kept referring this...

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2Thank Michael G
Trumbull, Connecticut
Reviewed 2 days ago NEW

Stayed in an oceanfront room on the sixth floor. The view was terrific and the accommodations as expected. The room was clean and quiet. We picked this place because after reviewing the satellite images it appeared to have the best beach in Condado. We looked at the others in person after we arrived and it was the right decision although...

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Helpful?
1Thank RadarGuyCT
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear RadarGuyCT: Thank you for taking the time to share such kind comments with us - we are thrilled to hear that you enjoyed your stay at our Resort and look forward to hosting you again the next time your travels bring you to San Juan! Sincerely, José González General Manager

Reviewed 2 days ago NEW

Having stayed at the Marriott Casa Magna in Cancun, Mexico, I went in with expectations that I would enjoy a similar experience at the San Juan Marriott Resort & Stellaris Casino. Unfortunately, it failed to live up to those expectations. Not that it was all bad. I will highlight some of the favorable aspects before reviewing those areas in need...

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Helpful?
1Thank Wendi J
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Wendi J: We are disappointed to hear that our Resort did not meet your expectations during your recent trip to beautiful San Juan. Please accept our sincerest apologies for any inconveniences experienced during your stay - we truly appreciate you taking the time to share feedback with us as it allows us to identify areas of opportunity for improvement...

Reviewed 3 days ago NEW

I difnt raise more flags about the poor customer service when I was visiting at the actual hotel becasue it was my friends wedding and I didnt want to complain the entire time, but I know at least two other guests shared my sentiment about the customer service not being as good as it should for this quality hotel. Knowing...

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Helpful?
2Thank KevinStacOs
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear KevinStacOs: Thank you for taking the time to share feedback with us regarding your recent stay at our Resort. Please accept our sincerest apologies for the inconveniences experienced and rest assured that we will share your comments with our Management Team - as they help us to identify areas of opportunity for improvement and re-training in order to better...

Buffalo
Reviewed 3 days ago NEW

Spent 4 nights at the San Juan Marriott Resort and Stellaris Casino earlier this month. Our experience started out very disappointing, When we were checking in (family of 4), we were told our 2 double bed, pool view room was not available until the following day. Instead, we were offered a king bed room with a roll away bed and...

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Helpful?
2Thank dave14086
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear dave14086: Thank you for choosing to stay with us for 4 nights during your recent trip to beautiful San Juan! Please accept our sincerest apologies for the inconveniences experienced and know that we will definitely share your feedback with our team in order to identify areas of opportunity for improvement to better serve you and other guests in the...

Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

Our family are loyal, elite level Marriott guests. We have been frequent guests, over many years, at the Marriott in Grand Cayman and Marriott Stanton in South Beach. We decided to try something different and give the Marriott San Juan Stellaris a go. Big mistake! The level of professionalism that we enjoyed at the other two properties, is, in general,...

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Helpful?
3Thank Jen D
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Jen D: Please accept our sincerest apologies for the inconveniences experienced during your recent stay at our Resort. We truly value your loyalty to our brand and are saddened to hear that you were disappointed by your experience. Please rest assured that we will share your feedback with our Recreations Team in order to identify areas of opportunity for...

Hemel Hempstead, United Kingdom
Reviewed 4 days ago NEW

I think Marriott is losing it and both of my latest stays in Marriott have been disappointing. This one was specially disappointing because we hardly could afford to eat or drink anything here as the prices are over the roof. Staff very careless with exception of the housekeeping. Bed ok but didn't get the view we had requested since September!!!

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2Thank miller577
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear miller577: We are sad to hear that you were disappointed by your recent stay at our Resort. Please accept our sincerest apologies for any inconveniences experienced and rest assured that we will share your comments with our Management Team in order to identify areas of opportunity to better serve you and other guests in the future. Should you decide...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 

Additional Information about San Juan Marriott Resort & Stellaris Casino

Address: 1309 Ashford Ave, San Juan 00907, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £162 - £374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Juan Marriott Resort & Stellaris Casino 4*
Number of rooms: 525
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity and Hotels.com so you can book your San Juan Marriott Resort & Stellaris Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott San Juan Resort And Stellaris Casino
Marriott San Juan Resort & Stellaris Hotel San Juan
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from San Juan Marriott Resort & Stellaris Casino staff and other travellers.
355 questions
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Baltimore, Maryland

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Questions? Get answers from San Juan Marriott Resort & Stellaris Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street side. You only need to sleep in the room as the beach is behind the building.”
 of 5 bubbles michaelgB8278YV, 27 Feb 2017 | Read review
“Inquire closely about the garden/pool view rooms. Some of these do feature a very good ocean-view as well.”
 of 5 bubbles wendij21, 27 Feb 2017 | Read review
“The ocean view is the best!”
 of 5 bubbles bethanyl3077, 25 Feb 2017 | Read review
“If you want to swim in the ocean then this is not the place for you.”
 of 5 bubbles Joy9876, 24 Feb 2017 | Read review
“the higher floors were much quieter”
 of 5 bubbles Y1110PZjessicaj, 24 Feb 2017 | Read review
5 of 5