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Caribe Hilton San Juan

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#19 of 46 Hotels in San Juan
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Caribe Hilton San Juan
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6,549 Reviews from our TripAdvisor Community

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Houston, Texas
Reviewed yesterday NEW

Great potential but needs major update! Lovely outdoor area. Rooms are old style and ugly. Food servers inattentive. Broken elevator the whole time we were there. 20 floors sharing 1 elevator! Room service ordered and never came after 1.25 hours.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 861holliec
HOTEL’S FAVOURITE REVIEW
Reviewed 3 December 2016 via mobile

The hotel is a classic in Old San Juan. It has a great location at the entrance of old San Juan and is near Condado and Miramar area. This hotel has spectacular views and great amenities. They provide an excellent service.

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Helpful?
4Thank Andres G
About Hotel's Favourite Review
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Andres G, We appreciate your pleasant review. We are pleased to hear that your expectations were exceeded in every way with our excellent services, great location and amenities and spectacular views. It sounds as though you also had the chance to explore the local areas around Condado and Miramar. We are already looking forward to your return

Nottinghamshire, United Kingdom
Reviewed 2 days ago NEW

I was very impressed with this hotel as it had just about everything we could want. A private beach, attentive staff, nice large rooms, lots of dining options, pools, live music and even a tropical garden. I'm sure I must have missed something. The rooms were great and very clean (and I am pretty fussy) with beautiful views from both...

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Helpful?
Thank ntimms
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a perfect one. We strive to deliver great service and it is refreshing to know when that is achieved. It would be a pleasure to welcome you back for another remarkable stay someday soon.

Luckey, Ohio
Reviewed 3 days ago NEWvia mobile

Ok, so I arrived to San Juan this morning and the first thing we did off the cruise ship at 0730 was come to the Hilton caribe, our room wasn't going to be ready until at least 1pm. That was just fine because I went on the San Juan food tour and wasn't going to be back until after 1:30pm....

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Helpful?
1Thank ksnyder91
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for taking the time to share your experience. We are pleased to hear you found pool and beach areas to your liking. We sincerely appreciate your feedback and we’re very sorry you were unpleasant with our your room and bathroom conditions. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience....

Cleveland, OH
Reviewed 3 days ago NEW

My husband decided to stay here for 1 night pre-cruise, and it was absolutely fabulous. The grounds were gorgeous, the beach,garden,and the endless water views were all to die for. Definitely will come back and stay longer. ❤️

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Terri M
San Juan, Puerto Rico
Reviewed 4 days ago NEW

This is my favorite in the San Juan area because the location is perfect. It has beautiful gardens, a great private beach and wonderful restaurants and shops nearby at Paseo Caribe. The staff is very friendly. Their full breakfast buffet has improved dramatically since a year ago. Fresh tropical fruits and artisan breads were added to the menu.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Cary V
Reviewed 5 days ago NEWvia mobile

We had a wonderful stay at this hotel. We took advantage of a Hotwire deal and ended up in a suite on the 20th floor. What a view! Facilities are beautiful and well located between old San Juan and Condado beach area. We stayed close to the pool bar and ordered great room service. We will be back!

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Helpful?
Thank JessicaJKing
Silver Spring, Maryland
Reviewed 5 days ago NEW

This is my 3rd visit to the Caribe Hilton, San Juan. I love this property for its location and fabulous private beach. There is plenty of space and a huge protected cove area so that you can actually get in the water and swim, snorkel, float, play without being beaten up by waves (although there can be small waves at...

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Helpful?
Thank CeliaB824
Chicago, Illinois
Reviewed 5 days ago NEWvia mobile

I am currently staying at the hotel for the 3rd time. I have 3 rooms booked and was put into the tower area for all 3, floor 12, a supposed Hilton honors floor. Clearly they don't value their members in any way what so ever. This was the grossest set of rooms I have ever been in. Red roof quality...

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Helpful?
1Thank mrswhiting
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for sharing your experience. We would like to express our sincere apologies for the inconvenience you encountered with your rooms. We take your feedback very serious and will share them with our team. Your experience is not indicative of the service level we have been known for over the years. We hope you will consider staying with us...

Reviewed 6 days ago NEWvia mobile

Staying as a part of a cruise 2 day stay over Spent most of day 1 waiting for room to be cleaned and allowed in arrived at 10 am got room 3:00pm Good use of day Room spacious balcony door will not open, TVs controller would not work and bath waste runs slow away Reported faults twice no action taken...

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Helpful?
Thank solent12
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for sharing your experience. We are thrilled to hear that the level of service you received from our colleagues left a lasting impression on you. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Caribe Hilton, the ultimate beachfront hotel in San Juan, is set on an exclusive peninsula made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and the closest resort to Old San Juan area. ... more   less 

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £151 - £390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hilton Hotels Direct, Expedia, Hotels.com, Booking.com and Jetsetter so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Caribe Hilton San Juan staff and other travellers.
181 questions
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New Orleans, Louisiana
Commack, New York

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Questions? Get answers from Caribe Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I am told that rooms in the main building are better than in "The Tower". Not sure about this as both rooms we had were in the main building”
 of 5 bubbles ntimms, 20 Feb 2017 | Read review
“My room was on the 10th floor ocean side near the elevator. Spectacular views.”
 of 5 bubbles CeliaB824, 17 Feb 2017 | Read review
“Personally liked the Condado Villas for their added spaciousness and kitchenette.”
 of 5 bubbles , 15 Feb 2017 | Read review
“ask for ocean view room on 17th floor Tower.”
 of 5 bubbles 600lathap, 14 Feb 2017 | Read review
“upgraded rooms”
 of 5 bubbles Sjbeni, 13 Feb 2017 | Read review
5 of 5