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Caribe Hilton San Juan

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#19 of 46 Hotels in San Juan
GreenLeadersSilver level
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Caribe Hilton San Juan
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6,445 Reviews from our TripAdvisor Community

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Showing 6,028: English reviews
Sacramento, California
Reviewed 2 days ago NEW

I primarily speak English, but studied Spanish as well. At this hotel everybody bent over backwards to speak English, but they were very kind when I wanted to practice my Spanish. People everywhere were just happy and eager to connect on a personal level during my stay. Most notably, I would like to mention Jose Marisol who was in charge...

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Helpful?
Thank Eric M
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Eric M, Thank you for taking the time to share your experience about your recent stay at our hotel. It is wonderful to know that Marisol played a significant role in making your stay amazing and we will share your kind words with her, as well as Silvestre. We are pleased to hear you found our customer service great...

HOTEL’S FAVOURITE REVIEW
Reviewed 3 December 2016 via mobile

The hotel is a classic in Old San Juan. It has a great location at the entrance of old San Juan and is near Condado and Miramar area. This hotel has spectacular views and great amenities. They provide an excellent service.

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Helpful?
3Thank Andres G
About Hotel's Favourite Review
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Andres G, We appreciate your pleasant review. We are pleased to hear that your expectations were exceeded in every way with our excellent services, great location and amenities and spectacular views. It sounds as though you also had the chance to explore the local areas around Condado and Miramar. We are already looking forward to your return

Bothell, Washington
Reviewed 2 days ago NEW

We recently stayed here for 3 nights before and after a cruise. We were very excited to stay here and had high expectations. The drive up and lobby are impressive. The grounds are vast and have a lot to offer. The pools are fun and have many tiers and features and I loved that the hot tubs are truly hot!...

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Helpful?
Thank Amy P
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Amy P, Thank you for sharing your experience. It is pleasing to know you love many aspects of our hotel including our beautiful property. We are thrilled to hear that the level of service you received from our team member left a lasting impression on you. Our Executive Team is reviewing your comments to ensure they are used to...

Warsaw, Indiana
Reviewed 2 days ago NEWvia mobile

I decided to stay at the Caribe Hilton after great experiences from prior stays approximately 7-8 years ago. The hotel is in a good location with a lot of food, drink and activities options. The biggest downside is the fact the hotel needs some updating and TLC. My room (tower 2) was overall very nice (great balcony, comfortable bed, roomy)...

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Helpful?
Thank NIndianatravelers
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for sharing your experience. We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is refreshing to know when that is achieved. We would like to express our sincere apologies for the inconvenience you encountered...

Cheverly, Maryland
Reviewed 2 days ago NEW

It was clean, kids loved seeing the peacock, parrots, the hot tub, hammocks, free kids meals, the beach.. if we came back to Puerto Rico, we would definitely come back to the hotel. Hotels in San Juan are generally very dingy no matter which brand you prefer. This one was dingy but had a beach and their pina colada was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Michelle V
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Michelle V, Thank you for taking the time to share your experience about your recent stay at our hotel. We are pleased to hear you found the property to your liking. We are so sorry you found your room unacceptable. We can assure you that are not the standard in our hotel. We work hard to make sure our...

Reston, Virginia
Reviewed 2 days ago NEW

My experience at this hotel was excellent! I was a little worried after reading the reviews, but decided to choose the hotel anyway! The room I had was perfect, the service in every way was excellent - from the front desk/check-in to ordering late night food with the help of the front desk, to the maid service to the pool...

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Helpful?
Thank TeresaE888
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

It was a pleasure to welcome you at Caribe Hilton. We are excited to hear that your expectations were exceeded in every way with our excellent service - from front desk, room service maid service pool bar area. We cannot wait for our next opportunity to serve you.

Reviewed 3 days ago NEWvia mobile

Had to call room service on several occasions to have the room cleaned and the bed made.The resort should be update.The was courteous and friendly. The pool area was clean and plenty of lounge chairs.

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Helpful?
1Thank Charles M
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Charles M, Thank you for sharing your experience. We are pleased to hear you found the pool area to your liking. We sincerely appreciate your feedback and we’re very sorry you were unpleasant with housekeeping service. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We look forward to your next...

Caguas, Puerto Rico
Reviewed 3 days ago NEWvia mobile

Denisse Salas the best manager of the world! Everything was perfect. The facilities, the food and the service was excellent. Beutiful beach! A Caribbean paradise. A New Years celebration was fantastic.

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Helpful?
Thank Mloudes
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

We appreciate your pleasant review. We are pleased your experience exceeded your expectations in every way. It was a pleasure to serve you and we hope to welcome you back in the near future. It is wonderful to know Deanisse played a significant role in making your vacations wonderful. We are already looking forward to your return.

Chicago
Reviewed 4 days ago NEW

The Caribe Hilton is a very nice resort property in a beautiful location. Loved the pool and the grounds. Our room was large with a great view. However, there were a few details that they got wrong. At check-in, the clerk serving the HHonors line was a trainee who seemed to be on her first day of work. Long lines...

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Helpful?
Thank Steigenberger592
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for sharing your experience. We are pleased to hear you found the property pool and grounds to your liking. We would like to express our sincere apologies for the inconvenience you encountered with your bathroom. We take your feedback very serious and will share them with our team. Your experience is not indicative of the service level we...

Brooklyn, New York
Reviewed 5 days ago NEW

Better customer service with the you guess and with the club members. So that makes you feel good if you're good customer service and want to come back and stay again and again and tell your friends and family how great he was treated.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Gary8898
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Gary, Thank you for taking the time to share your experience about your recent stay at our hotel. We would like to express our sincere apologies for the inconvenience you encountered while in our property. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience We take appreciate your loyalty to the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Caribe Hilton, the ultimate beachfront hotel in San Juan, is set on an exclusive peninsula made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and the closest resort to Old San Juan area. ... more   less 

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £159 - £360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Travelocity and Jetsetter so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Caribe Hilton San Juan staff and other travellers.
173 questions
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New Orleans, Louisiana
Commack, New York

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Questions? Get answers from Caribe Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room... if they exist.”
 of 5 bubbles E4159NCamyp, 19 Jan 2017 | Read review
“Ask for a high floor for best views!”
  • Caribe Hilton, San Juan, PR, view from our room on 11th floor
 of 5 bubbles TeresaE888, 19 Jan 2017 | Read review
“Ask for Ocean view”
 of 5 bubbles K2355JQpatricka, 16 Jan 2017 | Read review
“Ask for an Ocean View”
 of 5 bubbles michaelcaligiuri, 13 Jan 2017 | Read review
“Love the older highrise building. View of town and ocean are great. Ten floor is nice both sides.”
 of 5 bubbles 899gailb, 11 Jan 2017 | Read review
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