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Caribe Hilton San Juan

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#20 of 46 Hotels in San Juan
GreenLeadersSilver level
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Caribe Hilton San Juan
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6,544 Reviews from our TripAdvisor Community

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Showing 6,121: English reviews
San Juan, Puerto Rico
Reviewed yesterday NEW

This is my favorite in the San Juan area because the location is perfect. It has beautiful gardens, a great private beach and wonderful restaurants and shops nearby at Paseo Caribe. The staff is very friendly. Their full breakfast buffet has improved dramatically since a year ago. Fresh tropical fruits and artisan breads were added to the menu.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Cary V
HOTEL’S FAVOURITE REVIEW
Reviewed 3 December 2016 via mobile

The hotel is a classic in Old San Juan. It has a great location at the entrance of old San Juan and is near Condado and Miramar area. This hotel has spectacular views and great amenities. They provide an excellent service.

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Helpful?
4Thank Andres G
About Hotel's Favourite Review
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Andres G, We appreciate your pleasant review. We are pleased to hear that your expectations were exceeded in every way with our excellent services, great location and amenities and spectacular views. It sounds as though you also had the chance to explore the local areas around Condado and Miramar. We are already looking forward to your return

Silver Spring, Maryland
Reviewed 2 days ago NEW

This is my 3rd visit to the Caribe Hilton, San Juan. I love this property for its location and fabulous private beach. There is plenty of space and a huge protected cove area so that you can actually get in the water and swim, snorkel, float, play without being beaten up by waves (although there can be small waves at...

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Helpful?
Thank CeliaB824
Chicago, Illinois
Reviewed 2 days ago NEWvia mobile

I am currently staying at the hotel for the 3rd time. I have 3 rooms booked and was put into the tower area for all 3, floor 12, a supposed Hilton honors floor. Clearly they don't value their members in any way what so ever. This was the grossest set of rooms I have ever been in. Red roof quality...

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Helpful?
1Thank mrswhiting
Reviewed 3 days ago NEWvia mobile

Staying as a part of a cruise 2 day stay over Spent most of day 1 waiting for room to be cleaned and allowed in arrived at 10 am got room 3:00pm Good use of day Room spacious balcony door will not open, TVs controller would not work and bath waste runs slow away Reported faults twice no action taken...

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Helpful?
Thank solent12
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for sharing your experience. We are thrilled to hear that the level of service you received from our colleagues left a lasting impression on you. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

Reviewed 3 days ago NEW

Wonderful in every way, except food overpriced and mediocre. Beach area is superior, and all of the staff were friendly and kind. View from the room was wonderful, except for fans on the hotel below, sop the sound was compromised. Overall-- terrific!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lonnyp2017
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for taking the time to share your experience. We are pleased to hear you found our beach area to your liking. We sincerely appreciate your feedback and we're very sorry you were unpleasant with food satisfaction. We look forward to welcoming you back to our hotel in the not too distant future.

Reviewed 4 days ago NEW

Loved staying at the Caribe Hilton/Condado Villas. The location is close to quaint Old San Juan and the amazing El Morro fort. Appreciated being away from the more hectic mid town, Condado area. The breakfast buffet is AWESOME -- along with the EXCELLENT SERVICE from their all-star waiter, ORLANDO (so cute!). The POOL area and BEACH are lovely and enticing...

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Helpful?
Thank V T
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear V T, Thank you for sharing. We are delighted to read your stay was a wonderful one. We strive to deliver great service and it is refreshing to know when that is achieved. We thank you again for staying with us and we look forward to welcome you in the near future.

Tadworth, United Kingdom
Reviewed 4 days ago NEWvia mobile

Were booked in here for two nights before our West Indies cruise and found the hotel very dated but the public areas were fine however our room was really quite dirty and the amenities were not topped up for the second day. Disappointed start to a luxury cruise.

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Helpful?
Thank Peter F
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Peter F, Thank you for taking the time to share your experience. We are so sorry you found your room unacceptable. We can assure you that are not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; our apologies. We’d love to have you as our...

Reviewed 4 days ago NEW

I'm a Hilton Diamond member and unfortunately this hotel definitely does not meet the expected quality of a Hilton. Would recommend another hotel if you can still reschedule because at every turn you will be nickled and dimed. Room: Stayed in the Main Tower which was "newly renovated". Very small, shower did not drain properly, and carpets were dirty. Definitely...

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Helpful?
Thank James Y
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear James Y, Thank you for sharing your experience. We take appreciate your loyalty to the Hilton Brand. We would like to express our sincere apologies for the inconvenience you encountered while in our property. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We thank you again for staying with us...

Miami, Florida
Reviewed 4 days ago NEWvia mobile

I really have a wonderful experience while I stayed there From Johanna at the frontdesk.my housekeeper was amazing Felicia. Elimo at the beach stand was great..Raymond at the bar kept me happy and Elloitt at the SPA..AWESOME and the hostess at the II giardino restaurant was very nice and helpful.and last was the Security Silvestre at the pool stand was...

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Helpful?
Thank Jamila G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Caribe Hilton, the ultimate beachfront hotel in San Juan, is set on an exclusive peninsula made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and the closest resort to Old San Juan area. ... more   less 

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £155 - £388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Hotels.com, Travelocity, Booking.com and Jetsetter so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Caribe Hilton San Juan staff and other travellers.
181 questions
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New Orleans, Louisiana
Commack, New York

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Questions? Get answers from Caribe Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was on the 10th floor ocean side near the elevator. Spectacular views.”
 of 5 bubbles CeliaB824, 17 Feb 2017 | Read review
“Personally liked the Condado Villas for their added spaciousness and kitchenette.”
 of 5 bubbles , 15 Feb 2017 | Read review
“ask for ocean view room on 17th floor Tower.”
 of 5 bubbles 600lathap, 14 Feb 2017 | Read review
“upgraded rooms”
 of 5 bubbles Sjbeni, 13 Feb 2017 | Read review
“higher floors have better views!!”
 of 5 bubbles 352stephenk, 13 Feb 2017 | Read review
5 of 5