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Caribe Hilton San Juan

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#21 of 46 Hotels in San Juan
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Caribe Hilton San Juan
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6,304 Reviews from our TripAdvisor Community

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Showing 5,898: English reviews
Sophia, North Carolina
Reviewed yesterday NEW

There is a lot to do at this hotel and it is very close to Old San Juan - short taxi ride. This hotel has a bar that is the birthplace of the Piña Colada so of course we had to have one; I have had better ones, but not more authentic. Our room was very comfortable - KING Bed...

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Helpful?
Thank GeneT223
South Florida, Florida
Reviewed yesterday NEW

They had roaches in the rooms. We had 4 rooms had to change 3 of them. Restaurants are overpriced.nothing for kids or young adults. They charge for everything. The front desk staff have no customer service (except for Tyreen)

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Thank Msdiva01
ny, United States
Reviewed yesterday NEW

most of the hotel needs a drastic make over and upgrade of rooms. menus could use an update. staff is great, although they work at a slower speed than most are use to. good location being on the beach. undoubtedly the chairs need replacing as hen you sit in them it is difficult to get out due to the sag.

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Thank I8559ZOjamesl
Reviewed yesterday NEWvia mobile

They hold 75$ per day for incidentals and that came to be a huge inconvenience for me. So I spoke with the manager Nicole Negan about lifting the hold. She explained to me that the hold could not be lifted and gave a wonderful solution to assist me. Words really can't explain how much she helped me. Nicole was professional...

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Thank Ashly C
Reviewed 2 days ago NEWvia mobile

All the meals in our conferences had various food styles and were super tasty! Staff were very helpful and friendly assisting us in our staff needs. We couldn't enjoy the pool and other amenities, bu the place had a very good setup for conferences and group meetings.

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Thank Farlin R
Alameda, California
Reviewed 2 days ago NEWvia mobile

I stayed at a Garden view room which has a great space and location if you want a quite stay. The room was not very well kept or clean. The mini fridge was not cooling well the area rug stunk and was dirty, a lot of light bulbs needed to be replaced and my sink broke leaking water all over...

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Helpful?
Thank Gen94501
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for taking a moment to share your experience. We are so sorry you found your room conditions and cleanliness unacceptable. We can assure you that are not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; our apologies. We hope you consider staying with us...

Huntington, New York
Reviewed 2 days ago NEWvia mobile

This was probably my 14th time here at the Caribe Hilton as we sponsor an association that frequents this place each December. It's a convenient layout and we get a break on the price, which is why we continue to come here I think. The highlight of the property is its private beach. The food is just okay and the...

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Thank Joseph L
Bath, United Kingdom
Reviewed 2 days ago NEW

We stayed one night in a suite. Reception service was slow on arrival. The staff themselves were good but just too few of them. The hotel public areas are nice enough but it does feel like a very busy hotel and a bit of a throw back to another time. The rooms were fairly expensive for the grade of hotel....

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Helpful?
Thank Ianqw
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for your feedback on your room recent stay. We are sorry we could not meet your expectations. We aim to deliver great service and a memorable experience. Your comments help us understand where we need to improve. Once again, thank you for your feedback and we hope you give us the opportunity to serve you in the near...

Reviewed 3 days ago NEWvia mobile

Excellent service staff members are very happy and working with you everywhere I went I felt great in my room I didn't get a chance to enjoy the beach but the view was magnificent I love it so much I'm planning a vacation with my family in august

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Thank april345
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

We appreciate your pleasant review. It is pleasing to know you love many aspects of our hotel including the excellent service from our team members, great room and magnificent beach view. We are already looking forward to your return on August.

Reviewed 3 days ago NEWvia mobile

Enjoyed my stay here! Lot's of variety in restaurants right here on property. Great wading area for children. The hotel bar make great mojitos! I was even able to do some shoe shopping. Hotel staff was very friendly and had lots of great recommendations. Went on a tour they suggested and had a blast. Will stay here when I visit...

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Helpful?
Thank Deanna M
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Deanna M, We appreciate you taking the time to share your experience while in our property. We are delighted to read your stay was a pleasant one. We strive to deliver great service and it is refreshing to know when that is achieved. We thank you again for staying with us and we look forward to welcome you in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Caribe Hilton, the ultimate beachfront hotel in San Juan, is set on an exclusive peninsula made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and the closest resort to Old San Juan area. ... more   less 

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £158 - £423 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Odigeo, Hotels.com and Jetsetter so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Caribe Hilton San Juan staff and other travellers.
160 questions
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New Orleans, Louisiana
Commack, New York

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Questions? Get answers from Caribe Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Must have a balcony overlooking the sea”
 of 5 bubbles LYNDON01, 6 Dec 2016 | Read review
“Most rooms have a good view of the ocean. Our room was very quiet.”
 of 5 bubbles sallyw618, 4 Dec 2016 | Read review
“Ask for the side that overlooks the pool and beach, you may not hear the planes so loudly.”
 of 5 bubbles LikeToReviewSW, 3 Dec 2016 | Read review
“ask for a water view in the”
 of 5 bubbles jenniferwW9640UP, 2 Dec 2016 | Read review
“Stay in the newly renovated building not the tower”
 of 5 bubbles pmik16, 30 Nov 2016 | Read review
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