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    The Condado Plaza Hilton

    999 Ashford Avenue, San Juan 00907, Puerto Rico
    +1 855-605-0316
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    28/01/2018 29/01/2018
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    Traveller (2791)
    Room & Suite (1077)
    Pool & Beach (431)
    Overview
    • Excellent28%
    • Very good36%
    • Average20%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “cafe caribe” (173 reviews)
    “lagoon side” (111 reviews)
    “salt water pool” (88 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Condado Plaza Hilton
    Special Offer: Double Points, Every Stay
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    Rooms
    28 Jan29 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (4,934)
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    11 - 15 of 4,602 reviews

    Reviewed 30 October 2017

    There was no running water, electricity, and housekeeping. They had us going up and down the emergency stairs with our luggage, because there was no electricity. I had an accident and slipped on the stairs, due the condensation and humidity in the hotel. They made...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank marisolc103
    Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 3 November 2017

    Dear marisolc103, Thank you for taking the time to write a review. We sincerely apologize for the inconveniences experienced while staying in our closed hotel. The situation you experienced was completely isolated and due to the emergency Puerto Rico is going through, it took more...More

    A TripAdvisor Member
    94
    Reviewed 20 October 2017 via mobile

    Hotel has so many things.Lagoona beach,pool bar,hammocks and great choice of restaurants.Very close to old San Juan as well.Hotel rooms are spacious and full of light.Service is nice.Babysitting is available too.we enjoyed our stay.

    1  Thank A TripAdvisor Member
    Reviewed 17 October 2017

    The hotel is a beautiful property located on the ocean and stretches to the bay. The pools, beach, tiki bar, hotel bars and restaurants were all great. The hotel staff was always attentive and courteous. It is always my first choice when I am in...More

    3  Thank John D
    Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 3 November 2017

    Hi John D, Thank you for taking the time to write a review. I'm incredibly happy to read you had a fantastic stay at our hotel. Guest experiences is our priority and we love reading when our endeavors have succeeded. Thank for you for always...More

    Reviewed 9 October 2017

    We were there before and during the hurricane where we were well taken care of. The problems started after the hurricane and we were dumped by the Condado plaza Hilton We were shocked and startled at the treatment we received from the management of both...More

    Thank juliusjv
    Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 3 November 2017

    Dear juliusjv, Thank you for taking the time to write a review. I'm very sorry for how you felt during your stay in Puerto Rico through Hurricane Maria. The devastation of the natural event was overwhelming and we tried our hardest to ensure all of...More

    Reviewed 8 October 2017

    This hotel was not far from the airport and in a pretty central location - just a short taxi ride away from Old San Juan. We were in a large, well appointed room with a balcony and great views of the ocean. Our bed was...More

    Thank Jessica B
    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$184 - US$343 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Spa Hotel in San Juan
    • #8 On the Beach Hotel in San Juan
    • #12 Luxury Hotel in San Juan
    • #15 Business Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 572
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, getaroom.com, Hotwire, HotelQuickly, Travelocity, HotelsforEveryone, Orbitz, Cancelon and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Conrad San Juan Condado Plaza Hotel San Juan ,
    • San Juan Conrad ,
    • Condado Plaza Hotel San Juan ,
    • Hotel Resort Wyndham
    Add Photo Photos
    Traveller (2791)
    Room & Suite (1077)
    Pool & Beach (431)
    Dining (58)
    Hotel & Grounds (1585)
    Bathroom (159)
    Family and Play Areas (12)
    Business Centre & Event Rooms (11)
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    Ask a question
    Questions & Answers
    RedPandaRCute
    10 January 2018|
    Answer
    Response from Carolina P | Property representative |
    Hola RedPandaRCute; thank you for taking the time to ask us a question. No, our hotel will remain closed until June 30, 2018 for the moment. Regards,
    0
    Votes
    jagrchtybo13
    12 November 2017|
    Answer
    Response from Carolina P | Property representative |
    Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
    0
    Votes
    Carol F
    27 August 2017|
    AnswerShow all 3 answers
    Response from TheTravelTruth | Reviewed this property |
    Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
    1
    Vote
    Room Tips
    "Ask for the rooms with spa/jacuzzi in the living room"
    Read review
    "I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
    Read review
    "Every room has an amazing view of ocean and waterways."
    Read review
    "Ocean view"
    Read review
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