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The Condado Plaza Hilton

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4,637 Reviews from our TripAdvisor Community

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Showing 4,331: English reviews
Pittsburgh, Pennsylvania
Reviewed 8 January 2015

This was not our first stay at the Condado Plaza. We stayed at this property 5 or 6 years ago. Our experience this time around was mixed. 5 years ago the lobby was very chic and inviting. This time around the same furniture appeared worn and tired. We did notice new furniture in the eternal bar area which was sophisticated,...

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Helpful?
1Thank lynnruby
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear lynnruby, Thank you for sharing your feedback. It's great to know that you had fun at our New Years Eve party and that you had the opportunity to celebrate New Years in Puerto Rico. We live our values and deliver our promise to all of our guests. If travel brings you back, please feel free to contact me for...

Chicago, Illinois
Reviewed 7 January 2015

We went for a long weekend and were not disappointed. We loved the location, surrounded by beautiful water. We were placed in the tower across the street but surprisingly the view was great! The hotel location was perfect for us at end of street, quiet but walkable to many restaurants. The service was great and the restaurants in the hotel...

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1Thank Gr8lola
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Gr8lola, Thank you for taking the time to write a review. We are delighted you enjoyed your stay at our hotel in the beautiful island of Puerto Rico. Our main mission is to provide you with memorable experiences and impeccable service. We love to hear we have succeeded in our endeavor. Thank you for letting us know that you...

Calgary, Canada
Reviewed 7 January 2015

Cons: Rooms did not look like the pictures - Old and worn. Elevators kept breaking- Had to take the stairs multiple occasions. Bad service- The swim up bar staff would not even look at you to ask for a drink. The would act like you did not exist. After 15 mins wait had to go get a manager to get...

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Thank melissa p
Columbus, Ohio
Reviewed 6 January 2015

We booked our trip to Puerto Rico over NYE pretty last minute. With Christmas and NYE being the peak travel season in PR our options were pretty limited. The Condado Plaza Hilton had openings and we actually had a lovely stay. When given the choice I prefer smaller boutique hotels over large resorts. If you are looking for a smaller...

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1Thank Signe A
Reviewed 6 January 2015 via mobile

Went here to watch the NFL playoffs. The bar tender Cristina was really great. She went out of her way to help me find other attractions on the island, and made the whole experience delightful. I'm now enjoying the rest of my vacation on my Island in some amazing places thanks to her advice. I'll definatly be back next time...

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2Thank Hunter H
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Hunter H, Thank you for taking the time to write such wonderful comments about our property. Our entire staff strives to create memorable experiences by delivering an outstanding service; but it is great to hear when one of them, in this case Cristina, have gone above and beyond. I will personally thank her and offer your compliments. Please let...

Stillwater, United States
Reviewed 6 January 2015

We were very pleased. Clean rooms, great service, friendly/helpful concierge. They helped us set-up tours and we were very pleased that the money we spent was accurately matched up with the services received. Request the Ocean view and you won't be disappointed. We felt safe and cared for the whole time we were there.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Michael S
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Michael S, Thank you for taking the time to write a review of our property. I'm very pleased to know that your enjoyed our services and amenities. We pride ourselves in delivering the highest quality service and it is wonderful to hear we met and exceeded your expectations. Regarding the ocean view rooms; you're so right! It's beautiful, as...

Maple Shade, New Jersey
Reviewed 6 January 2015

My husband and I regularly stay at the Condado Plaza Hilton. This last trip during Christmas week 2014 was one of our best vacations in Puerto Rico. The front desk staff is courteous and welcoming. Kendra even remembered us even though it had been over a year since our last visit. She personally escorted us to our room. Cesar at...

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Thank JamesCindyG
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear JamesCindyG, Thank you for sharing your feedback. First, I would like to thank you for your loyalty to us. We love hearing about our guest's experiences specially when we achieve our main goal of providing you with top-notch services. I will offer congratulations to Kendra, Cesar, Richard and the bellhops for their commitment and excellent service on your behalf....

Buffalo, United States
Reviewed 6 January 2015

We were looking for a easy going vaction to unwind and we were able to find it at the Candado Plaza. The hotel had a very nice pool area and access to a beach that was in the bay and sheltered from the ruff waves that like to hit the north side of the Island. Our room was very clean...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Patrick J M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Patrick J M, Thank you for taking the time to write a review. I must say, that glass of wine late at night with the ocean view must have been wonderful! Personally, I love having a glass of wine in the beach. I think is the perfect moment to just clear up your mind. Thank you for choosing us...

Sayville and Manhattan, New York
Reviewed 6 January 2015

After staying several times in the past at the Caribe Hilton, we chose the Condado Plaza Hilton for our last stay. The accommodations were excellent. The front desk and back office management were also excellent and very helpful. The breakfasts at the Cafe Caribe were very good. Hotel location is very convenient to the Old San Juan historic sites. Would...

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Thank newyorkpaulandliz
Newington, Australia
Reviewed 6 January 2015

We had been booked to stay in Chateau Cervantes in Old San Juan, however due to some electrical issues our reservation was cancelled at short notice and our travel agent managed to find us a Junior Suite at the Condado Hilton for no additional charge. We stayed here for one night prior to departing on a Southern Caribbean cruise and...

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4Thank IanKAus
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear IanKAus, Thank you for taking the time to write a review. We are very glad to have provided you with the quality services and installations you deserve. We always ensure that all of our guests feel cared for, valued and respected. By the way, I absolutely agree with you on our location. It's really convenient; since we have restaurants,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: £122 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Orbitz, Hotwire, Hotels.com, HotelsforEveryone, getaroom.com, HotelQuickly, Cancelon and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed on the 8th floor in room 841. At the end of the corridor, nearest the lift which really only served the pool area.”
596nikkiv, 28 Apr 2017 | Read review
“Refuse, if possible to be placed in the tower. Examine the room closely before accepting.”
  • mold
  • Falling apart
  • Mold
  • Mold
Gies45069, 27 Apr 2017 | Read review
“oceanview w/balcony on 2nd flr do NOT have chairs,standing room only. If this is a deal breaker for you request rooms on higher floor”
reds1115, 27 Apr 2017 | Read review
“Get oceanside if you can”
785bb, 26 Apr 2017 | Read review
“main building has better views and location but very small rooms”
Seana917, 25 Apr 2017 | Read review
5 of 5