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Message from TripAdvisor: This hotel is undergoing a comprehensive restoration and plans to reopen to the public later this year.

The Condado Plaza Hilton

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Traveller (2791)
Room & Suite (1296)
Pool & Beach (470)
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Overview
  • Excellent28%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“cafe caribe”(173 reviews)
“lagoon side”(111 reviews)
“salt water pool”(88 reviews)
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (4,942)
There are newer reviews for The Condado Plaza Hilton
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1,324
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1,671 - 1,675 of 4,610 reviews
Reviewed 7 May 2015

had the most wonderful vacation here for 9 days april 2015 ....staff was wonderfully accommodating and super friendly...the few outstanding for me get a shout out from NY, Mayalin (hope thats right) front desk manager who got me a big screen TV, which should be...More

4  Thank alliereyes
Reviewed 6 May 2015 via mobile

This place has a cute little beach and great staff but for Three days I was connected to the Internet no more than 30 seconds!!! There is car rental next to the hotel which works great for a day trip to the beaches or rain...More

2  Thank Arash B
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 7 May 2015

Dear Arash B, Thank you for taking the time to write a review. I'm happy to know that you enjoyed our beach area and staff services. I apologize for the internet inconvenience you experienced; I already informed our IT Director about this manner. We hope...More

Reviewed 5 May 2015

We were very happy when we checked into the hotel after traveling almost 24hours from Boston due to weather delays. Our room was great, ocean front, totally renovated and perfect, The trip was a birthday present for my daughter. The bathroom was very modern, but...More

5  Thank lal1130
Reviewed 5 May 2015

I stayed at the Candado Plaza Hilton with 2 coworkers over Easter to escape the winter doldrums! We had a rather crummy experience checking in - they had seemingly overbooked and tried to put 3 coworkers in a room with a single king - um,...More

5  Thank Travel L
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 7 May 2015

Dear Travel L, Thank you for sharing your girls getaway experience; it's sounds like real fun! I'd love to do one soon. I'm very glad you enjoyed our staff services; we're truly committed to ensure all of our guests feel cared for, valued and respected....More

Reviewed 5 May 2015

We loved staying in the Condado Plaza! For a long weekend in San Juan, you can't beat the Condado location. Within walking distance to some great restaurants and a quick taxi to Viaje San Juan (Old San Juan) or Plaza Las Americas (mall), you're sure...More

2  Thank Sara S
Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 7 May 2015

Dear Sara S, Thank you for taking the time to write a review. I'm very happy to know that you loved our hotel! :) How exciting! And I couldn't agree more with you about our location; definitely it's a plus since we have a variety...More

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About
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$178 - US$484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$178 - US$484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2791)
Room & Suite (1296)
Pool & Beach (470)
Dining (58)
Amenities (47)
Family and Play Areas (13)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
RedPandaRCute
10 January 2018|
Answer
Response from Carolina P | Property representative |
Hola RedPandaRCute; thank you for taking the time to ask us a question. No, our hotel will remain closed until June 30, 2018 for the moment. Regards,
0
Votes
jagrchtybo13
12 November 2017|
Answer
Response from Carolina P | Property representative |
Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
1
Vote
Carol F
27 August 2017|
AnswerShow all 3 answers
Response from TheTravelTruth | Reviewed this property |
Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
1
Vote
Room Tips
"Ask for the rooms with spa/jacuzzi in the living room"
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"I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
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"Every room has an amazing view of ocean and waterways."
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"Ocean view"
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