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07/05/2017 08/05/2017
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    The Condado Plaza Hilton

    999 Ashford Avenue, San Juan 00907, Puerto Rico
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (2588)
    Room & Suite (1033)
    Pool & Beach (402)
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    Overview

    • Excellent28%
    • Very good33%
    • Average20%
    • Poor10%
    • Terrible7%
    Travellers talk about
    “cafe caribe” (160 reviews)
    “lagoon side” (108 reviews)
    Free Wifi
    Pool
    Beachfront
    Restaurant
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 12 November 2014

    Like other reviewers have said, the room needed extra cleaning, luke warm shower, elevator not working, small tv, and yes, hairs on the floor. AND we had egg on the comforter. My friend called to have the room vacuumed and egg removed. They vacuumed. And...More

    Helpful?2  
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza Hilton

    Saludos mizla, Thank you for taking the time to write a review. I'm glad you enjoyed our location. I do apologize for the inconveniences you experienced with your room. Guest feedback is incredibly important to us and I'm going to share your comment with the...More

    Reviewed 12 November 2014

    This hotel is good for a pre-cruise or post-cruise. Lots of things within walking distance. The main part of the hotel overlooks the water. The section opposite (catwalk to get to it) overlooks the bay. Nice pool area. Dennys restaurant. Casino. Close to the RCCL...More

    Helpful?1  
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza Hilton

    Dear Gae M, Thank you for sharing your feedback. It's great to know that you liked our location and amenities. I hope that for the next reservation you could stay a few more days with us. Please don't hesitate to contact me for reservations at...More

    Reviewed 12 November 2014 via mobile

    Visited this hotel for my anniversary and was beyond pleased. The rooms are great, the service is great, the pools are great, the bars are great. Everything is absolutely amazing! The beach was just okay but the pool is right there so I did not...More

    Helpful?2  
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza Hilton

    Dear LuellaAl, Thank you for taking the time to write a review. It's wonderful to know that you enjoyed our amenities and services. We hope that for your next anniversary you plan to stay with us again. Please feel free to contact me for future...More

    Reviewed 11 November 2014

    1960s hotel on the coast, San Juan, Ashford Street hotel district. Restaurant and bar prices are high and both found are better at nearby businesses. All suites are in an attached tower complex across the street and have limitrd ocean views. Regular rooms have ocean...More

    Helpful?
    Reviewed 11 November 2014

    My wife and I stayed there for a night at the end of October before departing on a cruise. The hotel staff was courteous, friendly, and always willing to help out. The location is ideal for people who have business in down town San Juan...More

    Helpful?2  
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza Hilton

    Dear RumJourney, Thank you for taking the time to write a review of our property. It's wonderful to know that you enjoyed our rooms, amenities and services and that you had a great time with your wife. Definitely, our Scoutabout Scavenger Hunt is a plus...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$155 - US$306 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Spa Hotel in San Juan
    • #8 On the Beach Hotel in San Juan
    • #11 Luxury Hotel in San Juan
    • #15 Business Hotel in San Juan
    Photos
    Traveller (2588)
    Room & Suite (1033)
    Pool & Beach (402)
    Dining (57)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    John T
    Is Transportation from airport and to cruise terminal available via hotel shuttle?
    19 April 2017|
    Answer Show all 6 answers
    Response from Carolina P | Property representative |
    Hi John T; thank you for taking the time to ask us a question. Please know that the Hotel does not offer shuttle services; our guests typically reach the Hotel via Taxi. Taxis are always available 24/7 at the hotel, cruise... More
    0
    Votes
    angj0413
    Is there an airport shuttle to and from the hotel?
    18 April 2017|
    Answer Show all 5 answers
    Response from Carolina P | Property representative |
    Hola angj0413, Thank you for taking the time to ask us a question. No, we don't have an airport shuttle to and from the hotel; our guests typically reach the Hotel via Taxi. Taxis are always available 24/7 at the hotel... More
    1
    Vote
    Nina L
    Three young ladies staying in a standard double room from May 7-12, 2017. Resort fees are included in the rate paid, but I have a lot of concern about taxes the resort collects at check-in. I have tried several times to contact the hotel directly but no luck. Help
    12 April 2017|
    Answer Show all 5 answers
    Response from Carolina P | Property representative |
    Hi Nina L; thank you for taking the time to ask us a question. In order for me to assist you better, I would like if you can send me the reservation information to my email to verify as every reservation is different and... More
    0
    Votes
    Room Tips
    "Standard rooms still have nice view"
    Read review
    "We had room 1024. Get a room on the ocean side as high as possible. It will provide great views!"
    Read review
    "make sure you get the room you reserved."
    Read review
    "get a room closer to the elevator leading to the pools and beach"
    Read review