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Sheraton Old San Juan Hotel

0.3 miles from San Juan centre
  • Free Wifi
  • Pool
  • Restaurant
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1 room, 2 adults, 0 children
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100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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2,197 Reviews from our TripAdvisor Community

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Showing 1,999: English reviews
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Reviewed 3 days ago NEWvia mobile

We enjoyed our stay here pool on the roof was great, location is great, service staff great, close to trolley, markets waterfront and historic sites.. although 400.00 a night was pretty high rate... Again we enjoyed our stay, but rate for the room it was over priced..

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Helpful?
Thank canajian1
Grand Rapids, MI, United States
Reviewed 3 days ago NEW

Good-sized room. Looks like everything had been redone recently. Staff were very good. Location is great. Visit the rooftop bar. Only negative was our room faced a parking garage but we didn't really mind because we were rarely in the room. Great choice if your cruise ship is docked across the street.

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Thank Kelly B
Hennessey, Oklahoma
Reviewed 3 days ago NEW

I have stayed here before and will again. Strange thing about this Sheraton it that there is no club lounge. There was a casino in the hotel and they did away with that. Seemed like the lobby was always full of people wanting to get on the ship or off.

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Thank Cpharris21
Moncton, Canada
Reviewed 3 days ago NEW

We stayed here one night before a cruise. The hotel is dated but clean and very conveniently located. The free trolley for the hop on hop off tour of the city has a stop almost across the street from the hotel. The casino is now closed but has been replaced by a Walgreens which is great if you forgot any...

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Thank Sahara18
Gold Coast
Reviewed 5 days ago NEW

Stayed a night before a Carnival cruise. Hotel was nice. Arrived at about 11am….couldn’t check in until about 230pm (which was still earlier than guaranteed check in time). We were able to leave our luggage and explore Old San Juan and have some lunch while we waited. Room was clean and comfortable. Room does not have a fridge or microwave...

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Thank TravelBorts
Reviewed 5 days ago NEW

We stayed here for 3 nights. We were on the preferred floor which was nice. We did however request a King bed and were put in a room with 2 doubles. When we tried to switch they had no King bed rooms available. Other than this, our trip was very nice. There is a lot to do around, however if...

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Thank Melissa Jo L
England
Reviewed 5 days ago NEW

We chose this hotel based on its location as we were taking a cruise and because of the Sheraton brand name, however we discovered that we were not as close to the ship as we thought we were and had to get a taxi anyway. We arrived at the hotel at 2am in the morning and the first thing that...

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Thank PhOebe2010
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your feedback with us here. We regret not meeting your expectations as we have several guest room floors remaining for full renovations. We also regret the misunderstanding regarding the hotel service fee that the Travel Wholesaler should have disclosed to your travel agent before hand. We hope you enjoy your cruise vacation.

Reviewed 5 days ago NEWvia mobile

Great hotel staff very friendly rooms are clean beds are comfortable definitely recommend you to give it a try. This is the view from my balcony easy access from Highway great Casino 5 minutes to Beautiful old San Juan

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Thank Jay S
Bklyn, NY
Reviewed 1 week ago NEW

this is my second stay at this location. i wasn't going to be in san juan long and didn't want to pay for cab fare from the Condado area into old san juan or pay for a car rental. I stayed here so i could go out the door and have old san jiuan right outside my door. Not to...

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1Thank daisytcam
Reviewed 1 week ago via mobile

This is a very standard hotel located really close to the cruise ship terminals. We stayed for three nights in a room that was cleaned daily and had good temperature control. Breakfast buffet was expansive and I had the most delicious coconut oatmeal for my breakfast. Front desk staff were courteous and helpful!

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Helpful?
Thank JessicaJKing

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: £148 - £269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for waterfront - higher up!”
 of 5 bubbles AugustaMontreal, 15 Feb 2017 | Read review
“Higher floors have some kind of view. 4 and below have almost no view because of other buildings”
 of 5 bubbles simeon, 15 Feb 2017 | Read review
“Ask for a view because some rooms have views of garage”
  • beds
  • Nice TV
  • be careful about water temperature in shower
 of 5 bubbles suzanochka, 12 Feb 2017 | Read review
“Hotel is built in a triangle pattern, so you might have a view of the inside. Ask if this is important to you”
 of 5 bubbles SandyM171, 6 Feb 2017 | Read review
“Rooms with a harbour view are great when the cruise ships are in.”
  • View from Presidential Suite Balcony
  • View from 6th floor Suite
 of 5 bubbles MikePrz78, 6 Feb 2017 | Read review
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