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Doubletree by Hilton San Juan

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Traveller (770)
Room & Suite (465)
Pool & Beach (195)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,973)
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2,685 results
Traveller rating
1,604
781
204
63
33
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1,604
781
204
63
33
Show reviews that mention
All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayfitness center
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1 - 5 of 2,685 reviews
Reviewed 2 days ago via mobile

Worst place I've ever stayed. My reservation was for a queen balcony room and got a tiny closet . Was put on the top floor where you have to drag your bags up 4 steps to get to your room and I had 3 plus...More

Thank Kathy s
Hotel's Favourite
Reviewed 19 February 2018

Last year we stayed at Hyatt House booked with hotwire.com. This time is used Hilton Honors point for a room with a queen and a murphy at the double tree. The murphy bed is quite well built in the room design. The lobby was fresh....More

10  Thank Bruno J
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 20 February 2018

Saludos Bruno J, We are always thrilled when HiltonHonors members use their points to stay with us. Thank you for choosing to spend your pre-cruise night in San Juan with our Hilton family. I cannot express how thrilled I was to read about your wonderful...More

Reviewed 4 days ago

We stayed the night before a cruise, and could not have been happier with our visit! From the moment we arrived the staff was welcoming, friendly and helpful. The bellman, Antonio, was terrific...so helpful and good humored! The hotel is lovely, in a good location,...More

3  Thank Ralph49615
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 2 days ago

Saludos Ralph49615, Welcoming, friendly, and helpful! How we love to read those words when guests describe their experience with us. Our heartfelt thanks for choosing to stay at our property and for taking the time to write this fantastic review. We are incredibly lucky to...More

Reviewed 4 days ago via mobile

Nice very modern rooms and a great location about a mile from the beaches. On-site restaurant and bar as well as pool and spa. The bedding and pillows are I would say above average which made for a good night’s sleep.More

2  Thank scotch1958
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 4 days ago

Saludos scotch1958, We are thrilled to hear that you liked our rooms and that you were able to enjoy our beach club as well as our restaurant, pool, and spa. There really is nothing better than enjoing a good night's rest! We look forward to...More

Reviewed 5 days ago

Very small room, bad smell, shower overflow on the floor ..Billing - held extreme amount of pending funds on my card..Mail was not a priority.Did not receive any mail sent during my stay.The Mail I sent has not been received.More

Review collected in partnership with DoubleTree by Hilton
Thank jmariegarner08
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 4 days ago

Saludos jmariegarner08, We are very sorry to read that our hotel did not meet your expectations. We greatly appreciate our long-stay guests and understand the importance of feeling at home especially during a prolonged stay such as yours. I am specially concerned to hear that...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
US$175 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$175 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (770)
Room & Suite (465)
Pool & Beach (195)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (9)
Family and Play Areas (7)
Questions & Answers
Ask a question
Kathy S
12 March 2018|
AnswerShow all 3 answers
Response from YMCSanJuan | Property representative |
Hi Kathy S, While we do not have a shuttle from the airport to the hotel or the cruise port, we do have taxis available out front 24/7. At the airport, you will also find many taxi cabs available in the exit area. On... More
2
Votes
Sabine E
2 March 2018|
AnswerShow all 3 answers
Response from Tracey S | Reviewed this property |
Hi, the Double Tree is about 15-20 mins from the airport.
0
Votes
tonykitchen9
24 February 2018|
AnswerShow all 7 answers
Response from Jose Javier N | Reviewed this property |
Taxi service has fix price and only service from the airport. For hotel port and port hotel uber is the best way to go, but taxi is always an alternative. Also many private car companies can take care of your needs if an... More
0
Votes
Room Tips
"The Hilton Honors rooms on the top floor are very nice!"
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"We were on the 6th floor away from the elevators and it was perfect! Quiet and comfortable."
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"Try another location if you are looking for a resort"
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"Rooms on both sides of the third floor were very good and quiet"
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