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Doubletree by Hilton San Juan

2,947 reviews
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Traveller (763)
Room & Suite (468)
Pool & Beach (193)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
7 Mar8 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,947)Write a Review
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2,662 results
Traveller rating
1,584
777
203
68
30
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1,584
777
203
68
30
Show reviews that mention
All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubpool areabusiness centersister propertyopen hoursfew blocksvery nice hotelresort feepre cruise stay
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1,421 - 1,425 of 2,662 reviews
Reviewed 10 March 2014

We stayed on the 8th floor, which is the Hilton Honors floor. On the first night as I was sleeping, a dop of water hit me on the head. About a half an hour later a drop hit my friend on the foot. We reported...More

2  Thank Lindsay H
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 11 March 2014

Saludos Lindsay H, I am regretful to read your review and truly apologize for your inconveniences. Our Engineering Director is currently conducting a complete punch list of our 8th floor rooms to ensure these are in the condition for which we have been previously recognized...More

Reviewed 8 March 2014

First and foremost I would like to thank the staff at the Doubletree Hilton, San Juan. This was my first trip to San Juan and had a great time. As an openly gay person, I was a little nervous about how accepting San Juan, PR...More

2  Thank Octaviano R
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 10 March 2014

Saludos OctavianoR, Gracias!! for such a great review of our hotel and staff. I will make sure to congratulate Peter, Anthony and Will for their commitment to our guest centric culture. We do hope to welcome you back soon and if we can be of...More

Reviewed 8 March 2014

The Doubletree carries a ridiculous amount of hidden fees. While other hotels offer free parking, we were forced to pay $15+tax per day for parking. Most insulting was a resort charge of $23.80 - while we got nothing from it! For example, there is no...More

2  Thank k63283
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 12 March 2014

Saludos k63283, I am truly sorry to read that you were unhappy with some of the charges, and I apologize if the charges weren't clear when you booked your stay. We work hard to personalize each guest's experience and are willing to customize our packages...More

Reviewed 7 March 2014

Impecable rooms, with safe box, microwave and coffee maker. Very nice and helpful staff. They really went the extra mile to help me with tours and transportation. Wonderful service. Good restaurants and coffee shops nearby. The hotel is walking distance from Ashford Street, where there...More

Review collected in partnership with DoubleTree by Hilton
5  Thank Linette Y
Reviewed 6 March 2014

I had to stay at this hotel unexpectedly when I ended up stranded. The staff was able to accommodate me with a rate I could afford so I didn't have to search all over the city. It was a very tranquil, clean, and safe feeling...More

Review collected in partnership with DoubleTree by Hilton
2  Thank Dessri G
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
US$161 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$161 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (763)
Room & Suite (468)
Pool & Beach (193)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (9)
Family and Play Areas (7)
Questions & Answers
Ask a question
Cas I
7 February 2018|
AnswerShow all 4 answers
Response from Edwin S | Reviewed this property |
It should be since it enclosed around the buildings. If not give them a call and find out.
0
Votes
lemonheadqueen
1 February 2018|
AnswerShow all 5 answers
Response from Nancy0657 | Reviewed this property |
I agree - do not hesitate to go - the hotel was in fine shape. I was in San Juan, Mayaguez and Ponce in late November and there were no issues. Yes, the interior of the island is still suffering from damage, but you will... More
0
Votes
tennisfan1357
26 November 2017|
AnswerShow all 5 answers
Response from SJdouble_tree | Property representative |
Saludos tennisfan 1357, Thank for contacting us and for your interest in staying with us during your visit to San Juan. Following the immediate passing of Hurricane Maria we did need to cancel reservations in order to... More
0
Votes
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Room Tips
"We didn't stay in one of these, but ground level rooms that have direct access to pool area looked great!"
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"We stayed on the top floor and had an awesome view of the city and mountains off in the distance."
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"Book ahead."
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"Get a 2000's numbered room, patio opens to pool area!"
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