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Hotel Milano

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Hotel Milano
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893 Reviews from our TripAdvisor Community

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Showing 847: English reviews
Toronto, Canada
Reviewed 1 week ago NEW

The food was good, and the service was even better! Our waiter wasn't from San Juan, but he was very helpful in choosing food and with information about what to do in San Juan. I ended up trying the mofongo and wasn't disappointed.

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Helpful?
Thank BethAV
Orlando, Florida
Reviewed 1 week ago

This was my second trip to Puerto Rico and I decided to stay at the Milano once again. I had read some poor reviews right before coming back and was very concerned, but luckily there was nothing to worry about. My room was clean and beautiful. The staff that I had dealings with were very polite and helpful and, personally,...

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1Thank Keith S
Montreal, Canada
Reviewed 1 week ago

The Milano in Old San Juan will transfer your memories to the movie Casablanca. Old World architecture, located in the middle of the Old City, you can not find a better place in the Caribbean. In Puerto Rico, all roads lead to this fine hotel, you will be in lovely Sevilla or Lisbon while at the Milano.

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1Thank captrivera42
Raleigh, North Carolina
Reviewed 2 weeks ago via mobile

Stayed here out of desperation with my family as everything else was already booked up in September. Gross hotel, gross rooms, unfriendly staff. My family honestly didn't want to touch anything it felt so dirty. I would think they could afford some updates as expensive as it is to stay here. The only saving grace is the location.

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Thank emilyclove
New York
Reviewed 2 weeks ago

Having paid for our room months in advance, we arrived to find a surly desk clerk, more interested in his phone than his clients, insisting that a lesser room was the only one available. When I insisted, he could not locate our reservation. Fortunately, I had my computer with me; once I pulled up our original reservation, showing what we...

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Thank frequentflyer044
Reviewed 3 weeks ago

My room was neatly clean and well organized. Frankly, up to US standards. Bathroom extremely clean and hot water. Adequate environment to have a good night sleep. Most impressed with the readings from Mr. Juan San Emeterio, hotel’s owner who is also a distinguish writer and have some of his literature available for guests to enjoy. Excellent quality at a...

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1Thank Edgard C
San Juan, Puerto Rico
Reviewed 4 weeks ago

Arrived at hotel at 3am, after long flight.Richard the unfriendly desk clerk let us in. I said Hello twice with no response. He asked for ID and credit card and then proceeded to take a photocopy of my credit card. I asked why are you copying my card? He said you can have the copy back when you check out....

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Helpful?
Thank eldridge70
juansan, Owner at Hotel Milano, responded to this review

Sorry to hear you had so many complaints we checked your room and it was clean and neat perhaps it was so late and you were so tired that your perception was compromised any way we wish you Merry Christmas and good health for you and your family, Juan

Columbus, Ohio
Reviewed 12 December 2016

This hotel in the middle of Old San Juan was an excellent location for walking to the shops and sights. Rooftop restaurant not bad, except the $5.99 continental breakfast left a lot to be desired. The rooms smelled a little musty, but appeared clean.

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Thank Andrea B
Rincon, Puerto Rico
Reviewed 11 December 2016

The Hotel is Old city San Juan PR. Excellent location. Clean Rooms. Rooms has a small refrigerator. Nice Service. Has a Restaurant and Pub. Didn't tried neither. The reservation experience was really good. Rooms price are a little expensive for the Hotel class. But we recommend it. The Rooms with view are to the roof of other buildings and road.

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Thank jcardonapr
Adelaide, Australia
Reviewed 1 December 2016

We did not stay here but had dinner on rooftop. The food id very nice and while service is friendly most of the staff really didnt know much about what was going on. A little disorganised but we got our food and drinks and it is a great lookout in the middle of magnificent old san juan. You will have...

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Thank jon m

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Affordable, nice hotel centrally located within walking distance of Old San Juan's many tourist attractions and the cruise harbor. Visit El Morro, San Cristobal, Museums, Art Galleries or shop at Calle Cristo and Calle Fortaleza where you will find many designer outlet centers and fine jewelry stores. Breakfast is offered in the hotel's penthouse terrace with a view of San Juan roof tops. ... more   less 

Additional Information about Hotel Milano

Address: Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £77 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Milano 2.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Milano Hotel San Juan
Hotel Milano San Juan Puerto Rico
Milano San Juan
Hotel Style:
#10 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Milano staff and other travellers.
18 questions
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Davenport, Iowa
over a year ago
Providence, Rhode Island
Wasaga Beach, Canada
over a year ago
Riverdale, Illinois

See all questions (18)

Questions? Get answers from Hotel Milano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The European ambiance is excellent.”
 of 5 bubbles captrivera42, 6 Jan 2017 | Read review
“Go ahead and make the reservation!!”
 of 5 bubbles edgardc920, 23 Dec 2016 | Read review
“Room with 2 beds face the street so you can see "goings on"”
 of 5 bubbles R839FXandreab, 12 Dec 2016 | Read review
“The fourth floor is a little noisy from the Pub above.”
 of 5 bubbles jcardonapr, 11 Dec 2016 | Read review
“eat or drink on rooftop bar”
 of 5 bubbles 916jonm, 1 Dec 2016 | Read review
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