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Condado Lagoon Villas at Caribe Hilton

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Condado Lagoon Villas at Caribe Hilton
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701 Reviews from our TripAdvisor Community

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There are newer reviews for Condado Lagoon Villas at Caribe Hilton
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Showing 653: English reviews
McKinney, Texas
Reviewed 15 February 2016

Was supposed to have a ocean view but really wasn't as it looked over the lagoon and city with no waves to be seen. Rooms are very dated but we were there for one night pre cruise. Property had some interesting sights. At the villa lobby there is no luggage assistance and the key wouldn't open the door. It took...

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Helpful?
1Thank lonedaddy
Claudette S, Executive Assistant at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Guest, Thank you for choosing the Condado Lagoon Villas while visiting our beautiful Puerto Rico. We appreciate you taking the time to share your experience while at our property. We appreciate your feedback and will share with our Management, We hope to see you back in the near future. Claudette S Executive Assistant

Toronto, Canada
Reviewed 15 February 2016

The room in this hotel was fine, what I would expect for a Hilton. The front desk was friendly and helpful. The service went downhill when I realized there was no corkscrew in the room. Thinking that a previous customer had made off with said object, I called down for one (and wine glasses as there were none of these...

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Helpful?
1Thank Alan B
Claudette S, Executive Assistant at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Alan, Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I am glad to hear that your experience was great and that you enjoyed our hotel grounds and staff our staff was friendly. I want to apologize for your inconvenience with your room service...

Kitty Hawk, NC
Reviewed 13 February 2016

We stayed for a week in the Condado Lagoon Villas and turned in points for the stay. So first I will say that for points, I thought it was a great deal. But for someone who is spending money, I wouldn't pay over $100-125 a night. So this little hotel is on the back side of the Hilton Caribe, which...

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Helpful?
1Thank surfer143
Claudette S, Executive Assistant at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Guest, Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I would like to thank you for taking the tame to share your experience with us and I am delighted to hear that it was mostly pleasant. I also want to apologize for...

Preston, United Kingdom
Reviewed 5 February 2016

We arrived late at night to be messed around for over an hour, the staff tried to fob us off with the wrong rooms although we had evidence of the rooms booked in writing, nit something you want after 23 hours travelling. Check the prices in the restaurant before you dine, one of my travelling companions failed to do so...

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Helpful?
Thank Nadine137
Claudette S, Executive Assistant at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Guest, Thank you for staying with us and for taking of your time to share your experience. We read all the comments looking for ways to improve our service. We hope you give us the opportunity to serve you in the near future. Claudette S Executive Assistant

Franklin, Tennessee
Reviewed 4 February 2016

Our room was far from what I expected with Hilton. If I was reviewing only the room it would have been 1. The bath had mold around the tub and was not much better after we alerted the front desk. The balcony door could only be opened with a lot of effort. The balcony had no table or chairs. Was...

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1Thank RonP51
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas, as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate your feedback with respect to your recent stay in our property; it helps us improve for future visitors. We thank you again for staying with us and we look forward to the opportunity to serve you again...

Lambertville, New Jersey
Reviewed 2 February 2016

I am giving this resort a 4 based on the Hilton Caribe, which is where I thought I was staying (and actually booked). I'm not sure how we would up in the Villas, but would have preferred the main hotel. The Villas are attached to the Caribe, but actually require about a 10 minute walk to the main pool area...

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1Thank Heidi D
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying with us and for taking of your time to share your experience. We read all the comments looking for ways to improve our service. We hope you give us the opportunity to serve you in the near future.

Reviewed 31 January 2016

The hotel met my expectations. Any issue that I had was resolved when requested. It would have been nice if Hilton offered an all inclusive package but since it did not the amenities were suitable for me. My room was in the Villas 2 area so I had enough space for my two girls and me. My King bed was...

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Thank 125lisad
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton once again as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is...

Seattle, Washington
Reviewed 23 January 2016 via mobile

We visited Caribe Hilton in January of 2016. The room price was $389 per night. They list the hotel as a 4 star hotel however when we arrived there was only one chair on the balcony and there were four of us staying in the room. There were two coffee cups for 4 people and they were dirty. We requested...

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Helpful?
1Thank Kevin B
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for the inconvenience you encountered with your room. We take your feedback very serious and will share them with our team in order to improve the overall...

San Juan Island, Washington
Reviewed 22 January 2016

The best customer service- from the lobby/ reception,security guard area to housekeeping especially Mrs. Mirta Medina. The pool area and roomsee were nice new clean. Thank you Hilton Villas. We will be back.

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Thank issy m
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton once again as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is...

Reviewed 16 January 2016 via mobile

One of my favorite spots in Puerto Rico! This hotel has it own beach where you can go snorkeling and she feed different kind of fishes. To relax? The staff super friendly and the food is spectacular. I stood on the 10th floor where the view is breathtaking

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Thank Awildavazquez
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. Thanks again for your comments and we hope to see you back in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
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Here's what travellers have asked, with answers from Condado Lagoon Villas at Caribe Hilton staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take a higher floor room so regardless of which building you are in you get to see the lagoon or the ocean”
 of 5 bubbles 12thMan2013, 14 Feb 2017 | Read review
“In the villas there is 2 balconies so you have a good choice.”
 of 5 bubbles 664rogert, 9 Feb 2017 | Read review
“get ocean view”
 of 5 bubbles mejiasm, 15 Oct 2016 | Read review
“If you stay choose a high floor room with partial ocean view or you cannot see the water.”
 of 5 bubbles 716michaeln, 14 Sep 2016 | Read review
“Stay on the caribe side not the lagoons....”
 of 5 bubbles tamicag2014, 7 Sep 2016 | Read review
5 of 5