We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Palace Hostel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Palace Hostel
The Palace Hostel
Panoramas (6)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

145 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 127: English reviews
Reviewed 3 days ago NEWvia mobile

To be honnest, It should not even be on trip advisor. That's not a "good advise" for travelers. We went there. There was noone. Just a closed door with a locker (you need a pin code to enter). It says something like : "you have to book online". Not very traveler-friendly I have to say. So we booked online. I...

 Report
Helpful?
Thank Henri B
Reviewed 6 days ago NEWvia mobile

THE WORST PLACE EVER!!! Manager Ryan, I guess that was his name very rude, not accommodating at all. the bunk beds have no ladders! Not safe...I was told to pretend there was a millón $ on top of the bed?? not funny when you have a bad back😡.. Place is totally disgusting, not clean, bugs, roaches! Bitten all over! Wouldn't...

 Report
Helpful?
Thank Gidgrey
Reviewed 2 weeks ago via mobile

I've stayed at several hostels around the World (and so has my boyfriend) and neither of us has ever experienced anything that bad! We called in advance to arrange a later check in - the girl on the phone seemed rude and almost annoyed by us calling. We almost couldn't find the place because the entrance is so small and...

 Report
Helpful?
Thank MariaML1993
Costa Rica
Reviewed 3 January 2017

Mike is a horrible employee and person. When I checked in, Mike was on multiple drugs and was very aggressive and confrontational. This was definitely the worst display of customer service skills I have ever experienced. He was also being a pervert and grabbing girls. A guest confronted Mike about the perverted acts and Mike physically threatened the guest. He...

 Report
Helpful?
Thank Kris_CostaRica
Reviewed 30 December 2016 via mobile

The 6 person dorm room conveniently not pictured here has no ladders for the top bunks on 2 beds so they could squeeze them in a too small room. It was super unsafe n the staff wouldn't allow me to use a chair to help me get in and out of the bed. The front desk person in general had...

 Report
Helpful?
Thank Lawrence F
Toronto, Canada
Reviewed 14 December 2016

If you are looking for a late check-in don't stay here. On the website it asks you to contact staff ahead of time for a late check in. I sent a message with my reservation 3 days before the check in date. I received confirmation on the day we were suppose to check in. Not really a great communication turn...

 Report
Helpful?
Thank matt e
Williamsburg, Virginia, Usa
Reviewed 29 September 2016

A great stay. Close to airport and rental cars. I would definitely recommend this to anyone. I would definitely come back. The prices online was very reasonable and worth the booking. This is n my list to visit again.

Review collected in partnership with this hotel
 Report
Helpful?
Thank mb4invest
Ocoee, Florida
Reviewed 22 September 2016

OK, I speak a little Spanish. The Palace is no palace, but still very nice. A short bus, or long walk, to downtown. Walk to beach or Walmart. Think twice before renting a car - parking is tight and roads have potholes the size of a large planet. Tolls are crazy too. Rooms are nice, relatively clean and quiet. Kitchen...

Review collected in partnership with this hotel
 Report
Helpful?
Thank dorn56
Zagreb, Croatia
Reviewed 4 July 2016

This hostel is nice and friendly placw, great and helpfoul staff and owners, great location in nice and peace area close to public transport. When l find myself back in Puerto Rico l will for sure stay there again. Thanks guys! ;)

Review collected in partnership with this hotel
 Report
Helpful?
Thank zeli2016
Denver, Colorado
Reviewed 25 June 2016

Palace hostel had open commons areas making it very easy time meeting new people to explore the island with. Price was low and the location was fine for walking to where I needed to go on foot, including to the old town or beach. Staff was knowledgeable and friendly. Trip was February 2014.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Charles Z

179 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (47)
Viewed
Hotel & Grounds (16)
Viewed
Room/Suite (3)
Viewed
Bathroom (3)
Viewed
Family/Play Areas (7)
Viewed
Dining (2)
Viewed
View from Room (1)
Viewed
1:48
Videos (1)
Viewed
Other (14)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (124)
Viewed
Amenities (52)
Viewed
Four Person Dorm (8)
Viewed
Private Double Room (11)
Viewed
Private Twin Room (14)
Viewed
The Hotel (29)
Viewed
Two Person Dorm (10)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (8)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these San Juan hotels
0.6 mi away
Condado Vanderbilt Hotel
1.0 mi away
Doubletree by Hilton San Juan
0.6 mi away
Hyatt Place San Juan/City Center
Show Prices
Show Prices
Show Prices
0.6 mi away
Hyatt House San Juan
Hyatt House San Juan
#9 of 46 in San Juan
717 reviews
0.3 mi away
Ciqala Luxury Suites
Ciqala Luxury Suites
#12 of 46 in San Juan
656 reviews
0.6 mi away
La Concha Renaissance San Juan Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
Room types
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
Most people come to a Hostel to do 2 things which are SOCIALIZE and SLEEP! For that reason we have the LARGEST hostel in San Juan with the MOST Public social space to mingle and meet fellow travelers! And for your Comfort and Sleep we Have Memory foam Beds and A/C in Every room! We are the Closest Hostel to Condado, which is the most popular Beach/surfing/swimming area in all of San Juan! We are also the closest hostel to Miramar which has Eateries and a movie theater. For your Beverage convenience we are located within 50 Meters of a Beer and Liquor Store! And for your transportation convenience we are across the street from A Taxi Station! We have 3 SEPERATE outside social areas to meet fellow travelers! Your stay includes: FREE Hostel Breakfast! FREE linens & towels FREE Wi-Fi in all of the rooms FREE usage of our Security Lockers FREE Board games FREE Memory foam beds (only hostel in San Juan that offers quality Bedding!) FREE 24 hr Local Calls FREE Coffee and Tea FREE Luggage storage FREE Air Conditioning in ALL bedrooms! When choosing your Hostel be careful to choose a hostel Located in a central Location! Not one that is located near one attraction that can be covered in one day! Which makes traveling to the other more 'island' type Activities such as Beach activities somewhat difficult. We are centrally located to beautiful beaches, supermarkets , restaurants but away from noisy touristy places so you can sleep Peacefully! Your Comfort is our # 1 Goal and our entire hostel is designed around this concept which most hostels around the world drastically lack! We are the only Hostel in Puerto Rico with a State of the Art Video Surveillance system and 24 hour a day Locked security gates and windows! Credit cards now accepted! ... more   less 

Additional Information about The Palace Hostel

Address: 666 Calle Suau, San Juan 00907-3617, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: £13 - £59 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Palace Hostel 2*
Number of rooms: 7
Reservation Options:
TripAdvisor is proud to partner with HostelWorld so you can book your The Palace Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Palace Hostel staff and other travellers.
1 question
Ask a question
Questions? Get answers from The Palace Hostel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No tipping.”
 of 5 bubbles dorn56, 22 Sep 2016 | Read review
“if you need cost effective they have it, same on the semi and fully private you really can not go wrong”
 of 5 bubbles timothymacik301, 8 Jun 2016 | Read review
“GREAT place to stay”
 of 5 bubbles glenc466, 4 Jun 2016 | Read review
“Bring mosquito spray. Outlets were not all fully functional”
 of 5 bubbles lloydj653, 4 Jun 2016 | Read review
“make sure there isn't an infestation”
 of 5 bubbles SandraMK569, 28 Mar 2016 | Read review
5 of 5