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Best Western Plus Condado Palm Inn & Suites

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Traveller (660)
360
Panoramas (8)
Pool & Beach (77)
Certificate of Excellence

About

Location
Cleanliness
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Value
Certificate of Excellence
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in the most exclusive area of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value and outstanding service at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. The property features two restaurants. Ropa Vieja, a vibrant Puerto Rican and Cuban cuisine restaurant, and Nestle Toll House ideal for cookies, ice cream, pizzas, wraps and coffee. Enjoy the pool and gym which are open 24 hours a day. See you soon!!
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Property amenities
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
Hotel links
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1,842Reviews
1,043Photos
121Q+A
100Room tips
Traveller rating
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  • 75
  • 41
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Popular mentions
This was our 2nd stay here...we stayed shortly after the 2 hurricanes 2017. Henry the manager who is absolutey amazing guaranteed us a room when we got off our cruise after hurricanes when we had no place to stay. Just over a year later Henry came thru for us again...we emailed
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Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 2 days ago
Hi Sheree!! It is always a pleasure to have you stay with us and thank you for recommending our hotel. I am sure the Front Desk team will be extremely happy when they read your review. We look forward to seeing in 2020. Remember I can always be reach at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden!! Henry Neumann General Manager
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We wanted to come a few days before our cruise to unwind. This place checked all the boxes. The staff is SO helpful and friendly the minute you walk through the doors. The facility is well kept, clean, and you can’t beat the location, to the restaurants, beach and CVS. On the
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Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 2 days ago
HI Tas!! Thank you for staying with us and taking the time to review the visit. The ocean view suites are greatly in demand with our guests. As you mention, they offer great views, perfect to relax in and watch the sun set. We have a Team Member everyday at the beach who provides our guests with complimentary towel service, chairs and bottled water. Thank you for taking notice of the service provide by our team. Our team takes a lot of pride in ensuring every guest enjoy their stay. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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Myself and some friends had just gotten off a cruise ship, so it was early in the morning when we arrived to check in. The rooms weren't ready yet understandably. They held our luggage and gave us towels to enjoy their pool while we waited. So I'd say the staff was wonderful. We
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We rate the Condado Palms “excellent “. We were extremely pleased with the cost, convenience, location, and accommodations. The staff was exceptionally helpful and courteous. The resort had a good complimentary breakfast, and was just steps from the ocean where you were
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Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 5 days ago
Hi Catherine!! Thank you for staying with us!! It is always a pleasure to have Reward Members over to visit. We are delighted you enjoyed the service and our location. As you mention, we are just a block from the beach and have a team member who provides complimentary chairs, bottled water, and towels for our guests at the beach. Thank you for recommending our hotel. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager
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We stayed 1 night before our cruise. It's relatively close (e.g. 1 mile or so) to the cruise port terminal and also the airport (e.g. 4-5 miles) and 1 block from Condado Beach. There is a CVS Pharmacy across the street on one corner and a Walgreen's across the street on the
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Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 1 week ago
Hi Margie, Thank you for staying with us and taking the time to review your visit to our property. We are delighted that you enjoyed time spent at our hotel. As you mention, we are just steps from restaurants, shops and a block from the beach. We also have two restaurants on property. Ropa Vieja, a vibrant Puerto Rican and Cuban cuisine restaurant, and Nestle Toll House which offers breakfast, cookies, coffee, ice cream, wraps, flat bread pizzas, amongst other light fare. Thank you for recognizing the service provided by our team. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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Suite
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Suite Bedroom
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Suite Living Room
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King Guest Room
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Hi, Please feel free to contact us directly. in order to channel you request. My name is located on the answers to guests reviews. We look forward to your visit!! Thank you, Henry Neumann, GM
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Hi Kristin, Thank you for the question and for booking with you. Please give us a call, so that we can look into your current reservation. The ocean view rooms are suites, these are priced at a higher level. We look forward to hearing from you. Thank you, Henry Neumann, GM
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Hi Diane, Of Course!! Please feel free to contact us directly. My email is on my responses to guests reviews. Have a great day, Henry Neumann, GM
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All rooms I have stayed sre very good. If you have a late arrival I suggest you call the hotel to assure the room that you want
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Hi Alexander, We can assist in booking tours through our tour desk. The tour desk operates Friday to Sunday. If you need assistance during week, our Front Desk Team can assist. Local regulations do not permit hotels in the Metropolitan Area to provide airport transfers. Taxis are readily available at the airport. Uber is also available to travel around town. Please let me know if I can be of additional assistance. Thank you, Henry Neumann General Manager
1 vote
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12345625
"Balconies in north tower larger, with chairs as opposed to south tower. Better view also."
"Any room facing the ocean above 10th Floor"
"I highly recommend the 1 Bedroom Suite with Ocean View!"
"ask for a renovated room on a higher floor"
"En la torre norte no se escucha nada es tranquilo."
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PRICE RANGE
US$225 - US$392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
diamond palace hotel and casinodiamond palace hotel casino
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
151
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