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La Concha Renaissance San Juan Resort

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La Concha Renaissance San Juan Resort
La Concha Renaissance San Juan Resort
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6,863 Reviews from our TripAdvisor Community

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Showing 6,613: English reviews
Tampa
Reviewed yesterday NEW

The place is set up very nice but they need to do something about the elevators we got stuck for 20 mins. We were told that they were having problems. The hotel was nice and clean. It was close to places to eat and stores.

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Helpful?
Thank Evelyn P
Reviewed yesterday NEWvia mobile

Excellent client service. On that particular day, there is a lot of people moving around for the costume parties. I was in the lobby and was attended by a super fast bartender. His name is Jose Colon, he has charisma and good taste when it comes to mixing flavors. I had a great time. Recommended to get out of the...

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Thank Lumarie C
Shanghai, China
Reviewed 2 days ago NEW

Arrived around 4:30 and was told all rooms taken when I complained about room being on third floor versus a high floor as requested. (Hard to believe when check-in starts at 2:00p!) Room ended up near elevator and roof top AC units nearly across hallway from room. View was to ocean but 1/2 blocked by restaurant one floor below. Room...

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Helpful?
Thank Dennis S
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to share your recent experience at La Concha Renaissance San Juan Resort with us. As a valued guest, I was disappointed to read about your experience in our hotel. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent visit. Your valued feedback highlighted a number...

Queens, New York
Reviewed 2 days ago NEWvia mobile

It's close to so much that is walking distance. We had an ocean view room and that ocean sound is all you need to fall asleep at night. It's a beautiful hotel. The staff is extremely nice. Our room was smaller than I expected. It had no microwave. The bathroom, especially the shower, can be cleaned better. Our phone didn't...

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Helpful?
Thank Tatthoo
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

As we strive to provide our guests with an unforgettable and flawless experience, I would like to take this opportunity to apologize for the mishaps encountered during your visit. Please, rest assured I have shared your valuable feedback with our Management team to prevent situations like these from happening in the future. However, as you know, being a public beach...

Reviewed 3 days ago NEWvia mobile

We arrived at 10 minutes to 4 pm and were told our room wasn't ready. Check in time is 4. She tells me it will be ready at 4. She also offers me a lesser room but. I price difference. Which is crap. I'm not paying for the partial ocean view suite to have a street view. So I'm sitting...

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2Thank Alexis M
Reviewed 3 days ago NEWvia mobile

Needs to be updated and over priced but they have excellent customer service I loved all of the valet drivers so sweet and helpful. If you go here ask for David. The rooms are nice but could be upgraded needs better restrooms. Overall it's ok I will not stay here next time I come.

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Helpful?
Thank nikita t
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to share your recent experience at La Concha Renaissance Resort with us. I am sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel in all areas. However, although...

Australia
Reviewed 4 days ago NEWvia mobile

I stayed here alone but made many friends in the pool. The biggest highlight was the rooms - overlooking the lovely ocean! The staff were very friendly and professional. One downside was that the resort fee was a surprise!! Most hotels don't charge this beyond Las Vegas. But overall a very good hotel, modern, fancy and well looked after.

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Helpful?
1Thank Robin S
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

We are glad to read you enjoyed so much the relaxing and friendly La Concha Renaissance Resort atmosphere. Thank you for taking the time to share with us your great experience. For future reservations and the best available rate for your next stay at La Concha Resort, you can contact us directly by calling 1-866-888-1958. At your service, Mike Rivera...

Houston, Texas
Reviewed 4 days ago NEW

Lovely resort with many amenities! Lobby Bar has delicious drinks! (Mango Mojito anyone?!) Breakfast was plentiful and delicious! Pool was the perfect temperature and the pool waitstaff was very attentive. Beach is immaculate with plenty of seating. Casino is small in comparison to others in the States, and some machines were not working properly. However, LOVED the fact that they...

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Helpful?
Thank Kimberly H
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to provide us with such flattering feedback on your recent stay at La Concha Renaissance Resort. We take great pride exceeding our guests' expectations and we are pleased to read we achieved our mission during your enjoyable visit. For future reservations and the best available rate for your next stay at La Concha Resort,...

Reviewed 4 days ago NEWvia mobile

Stayed here for my friend's 30th birthday trip. It's in a great location, 24 hour pools & great service. We met Hector Torres at Solera on our first day there & he was absolutely amazing! He made sure we knew everything about the hotel & all the local places we should go. He's a great asset to the hotel. We...

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Helpful?
Thank Renita S
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

There is nothing team members like Héctor wouldn't do to put a smile on our guests' faces. Please, rest assured we will share your great feedback with him for his outstanding service and hospitality. For future reservations and the best available rate for your next stay at La Concha Resort, you can contact us directly by calling 1-866-888-1958. At your...

Kitchener, Canada
Reviewed 6 days ago NEW

We chose this hotel due to the fact that it was on a beach and very close to old San Juan. We had a comfortable suite room which you can view on U-tube from other travellers. All the staff of the hotel were nice and more than accommodating. The Pearl restaurant inside the interesting structure at the back was quite...

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3Thank TheFranticDancer
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for taking the time to share with us your experience at La Concha Renaissance Resort. Our resort fee is 18% of the nightly rate and it includes different hotel amenities like complimentary wifi, complimentary water, towels, beach service with umbrellas and lounges, 24hr gym and pool access and beach toys. We hope to have the pleasure to host...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 

Additional Information about La Concha Renaissance San Juan Resort

Address: 1077 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Region: Caribbean > Puerto Rico > San Juan
Price Range: £189 - £470 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Reservation Options:
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#3 Romantic Hotel in San Juan
#3 Luxury Hotel in San Juan
#6 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Renaissance San Juan Resort staff and other travellers.
256 questions
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New York, New York, United States
The Villages, Florida

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Questions? Get answers from La Concha Renaissance San Juan Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you wish to go to a place just to relax then this is the hotel for you.”
 of 5 bubbles dayofrelaxsation, 7 Dec 2016 | Read review
“The Cabanas are not on the beach side of the hotel.”
 of 5 bubbles kimberlyh486, 4 Dec 2016 | Read review
“Go on U-tube to view rooms. I believe the suites will be your best choice.”
 of 5 bubbles TheFranticDancer, 2 Dec 2016 | Read review
“Ask for Ocean view. The price is not much higher and the views are spectacular”
 of 5 bubbles RussellH745, 2 Dec 2016 | Read review
“Get the sea view its great”
 of 5 bubbles GerryScotland49, 1 Dec 2016 | Read review
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