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Mayaguez Resort & Casino

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Mayaguez Resort & Casino
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351 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Vega Baja, Puerto Rico
Reviewed 2 days ago NEWvia mobile

It's so real the supervision this place needs. Was a complete disappointed for long time I want to stay but the reality was other. The floor in the bathroom has deep dirt hairs everywhere the towels need be replace. My view at the window was a wall. At least the food was great. The pool park is great but needs...

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Helpful?
Thank Yanilda R
San Juan, Puerto Rico
Reviewed 2 weeks ago

This hotel, known to many as the Mayagüez Hilton, was the best the West could offer, but its glory days are well in the past. The check in process tends to be too slow, and for the life of me I cannot identify why. Once you are on your way to your room, you will notice that the decor is...

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Helpful?
Thank Manuelq57
dalonso, Public Relations Manager at Mayaguez Resort & Casino, responded to this review

Hallways Rugs old? We just changed it!

Reviewed 2 weeks ago via mobile

We came to this hotel for the first time because it was my fathers birthday and we wanted to get our of the metropolitan area so because of the reviews and pictures we decided I don't like exactly where is located but the hotel accommodations and the pool area are amazing 100% awesome time experience guarantee!!

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Helpful?
1Thank Sue H
Reviewed 3 weeks ago

We stayed for one night as part of our vacation West. The room was small and in much need of renovation. Two lamps were not working due to old outlets that had no power; we ended up charging our phones and IPads in the closet and in the bathroom. The hallway and room smelled dusty. The Wi-Fi did not work...

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Helpful?
Thank Vanessa S
Reviewed 4 weeks ago via mobile

The pizza at the restaurant was awful it was a bad frozen pizza. Bread sticks were also terrible, Breading had a bad taste. Pool was ok but you have to pay $5 to use a tube. We got a 4 person room and when we got inside it had two full beds. Not for 4 people. Don't waste your time...

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Helpful?
Thank Matt N
San Juan, Puerto Rico
Reviewed 8 December 2016 via mobile

Great hotel, great service, excellent food. I did not had to leave the hotel looking for food. Had a lot of fun in the water park with my kids. Will visit again. Rooms clean, the overall and fun for everyone.

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Helpful?
1Thank Yovanka R
dalonso, Manager at Mayaguez Resort & Casino, responded to this review

Thank you Yovanka. We are very happy that you had a pleasant experience in our hotel. We hope to see you soon!

Reviewed 7 December 2016 via mobile

The place its bautiful. Very clean, didnt ein to much at the casino, rooms are clean and smell good, the river pool its very cool and awesome, i think the raft should be free for people staying in the hotel

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Helpful?
1Thank Nelson G
dalonso, Manager at Mayaguez Resort & Casino, responded to this review

Thank you Nelson. We are very happy that you had a pleasant experience in our hotel. We hope to see you soon!

Reviewed 22 November 2016 via mobile

Overall the place is very nice, the river pool is awesome. The room is nice and comfy. Customer service is awesome. My only adivice for the administration is that they should start looking at a couple of things that need upgrade like the tv on the room is very small.

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1Thank Christian S
Reviewed 15 November 2016 via mobile

Una de las mejores piscinas que he visitado. A pesar de que fue en un 4 de julio, se disfruta al máximo. 100% recomendado One of the best pool that I ever been. So much fun, is awesome! Definitely I'm going AGAIN!!!

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1Thank Krizia M
San Juan, Puerto Rico
Reviewed 15 November 2016 via mobile

We went there as an emergency during a blackout here in PR. Is 2 1/2 hour driving from San Juan. The rooms are pretty but the batroom needs to be updated (they were clean but to 80's). We didn't go to the pool but our room had the pool view and it is gorgeous. My two daughters said mom dad...

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Helpful?
1Thank estrubbe

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 

Additional Information about Mayaguez Resort & Casino

Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Region: Caribbean > Puerto Rico > Mayaguez
Price Range: £106 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 152
Reservation Options:
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Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino
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Questions & Answers

Here's what travellers have asked, with answers from Mayaguez Resort & Casino staff and other travellers.
10 questions
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San Juan, Puerto Rico
4 months ago
Metairie, Louisiana, United States
10 months ago
10 months ago

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Questions? Get answers from Mayaguez Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None at all”
 of 5 bubbles carmenchardon, 20 Oct 2016 | Read review
“ask for room in the new building. heard it is nicer than rooms in main. ask for rooms on top floor to get some view”
 of 5 bubbles golabee, 29 Sep 2016 | Read review
“request the new building because the room in the old building It has musty smell”
 of 5 bubbles DamaR70, 18 Aug 2016 | Read review
“No budget to afford the new structure? Enjoy the amazing pool, Mayaguez, the surrounding areas, the beautiful weather and your family.”
 of 5 bubbles magdato2015, 12 Jun 2016 | Read review
“Get another Hotel option. This hotel is not worthy for the price”
 of 5 bubbles favio-espineira, 11 Jun 2016 | Read review
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