We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Mayaguez Plaza Hotel, SureStay Collection by Best Western

avatar-imageavatar-imageavatar-image
Traveller (6)
360
Panoramas (10)
Room & Suite (148)

View prices for your travel dates

Hotel direct offer!Stay 2 Nights and Get a Free Night
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#3 of 5 hotels in Mayaguez
Location
Cleanliness
Service
Value
Looking for a place to stay in Mayaguez? Then look no further than Mayaguez Plaza Hotel, SureStay Collection by Best Western, a family-friendly hotel that brings the best of Mayaguez to your doorstep. Mayaguez Plaza Hotel, SureStay Collection by Best Westerns is a family-friendly hotel offering a flat screen TV and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests. The hotel features a 24 hour front desk. Plus, guests can enjoy a pool and free breakfast, which have made this a popular choice among travelers visiting Mayaguez. For guests with a vehicle, there is paid public parking available on-site. When you’re feeling hungry, be sure to check out Gonzalez Sea Food Restaurant, Costa Tio Mon, and Eugenio's Good Food and Oldies, which are some seafood restaurants that are popular with locals and out-of-towners alike. If you’re looking for things to do, you can check out Plaza Colon (0.1 mi), Tropical Agriculture Research Station (0.7 mi), or Parque de los Proceres (0.2 mi), which are popular attractions amongst tourists, and they are all within walking distance. We’re sure you’ll enjoy your stay at Mayaguez Plaza Hotel, SureStay Collection by Best Western as you experience everything Mayaguez has to offer.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bowling offsite
Patio
Kids stay free
Children's television networks
Business Centre with Internet Access
Paid public parking nearby
Street parking
Wifi
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Meeting rooms
Baggage storage
Outdoor furniture
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Show more
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Refrigerator
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
55Reviews5Q+A1Room tip

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 27
  • 10
  • 5
  • 7
  • 6
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
ELVINROBLES2024 wrote a review Jan 2024
New York City, New York2 contributions
Here I am able to truly rest peacefully. This place has a great staff from the manager Dennis Rivera to the cleaning crew. It's centrally located in the quaint town of Mayaguez which makes traveling in any direction very easy and convenient. Ample free parking makes our stay that much more convenient, and worry free. Whether I stay there for a whole month which I have or just 10 days, the overall experience is always highly satisfactory. Kudos to Mayaguez Plaza Hotel, SureStay Collection by Best Western.
Read more
Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 10 Jan 2024
Greetings! We thank you very much for your feedback. We are glad to know that you had a great stay during your time with us. We hope to have you visit us again soon. Have a blessed day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
timberlady_76 wrote a review Mar 2023
Atlanta, Georgia15 contributions3 helpful votes
Hotel's Favourite
It was a wonderful site after driving in the dark on the interior mountain route! The staff was so friendly and welcoming that it made the scariest drive worth it! The hotel and my room were extremely clean, actually sanitized! The room was very large, the bed very comfortable, and staff was excellent. I had a handicapped room which was truly set up for someone in a wheelchair!
Read more
Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 11 Mar 2023
happy to see that your stay was pleasant, our mission is to provide that services that you and your love one's need
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
ahcstgo1 wrote a review Jan 2024
San Juan, Puerto Rico1 contribution
Excellent location and facilities. The room (405) is very good, but, the sleep was not deep because the air conditioning unit is very noisy, the pillows are very hard and the noise from the street can be heard. I recommend installing modern A/C units that are not noisy
Read more
Review collected in partnership with Best Western
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 2 Jan 2024
“Greetings! We appreciate your feedback, as it allows us to improve the services we provide. We apologize for any inconvenience you may have experienced during your stay with us. This information will be shared for future improvements in our property. We hope to have you visit us again soon. Have a great day!”
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Maria W wrote a review Jan 2024
New Jersey84 contributions30 helpful votes
The room and hotel were clean and the location is very good but the hotel is generally disappointing, especially at the $200 a night we paid. We asked for an early check-in with no luck and after checking in at 6PM, were assigned a room that had not been cleaned/done and had to move to a smaller room that was clean. Late that night we realized after going to bed that there was no blanket, only a sheet, which is not ok for an air-conditioned room. We later learned that guests are expected to request a blanket! The bathroom had no space for toiletries or hooks for the towels, which were ratty. There were no outlets on the left side of the bed including behind the small desk. When we went to breakfast at 8:45AM on day one, they were out of eggs and never re-supplied them (we did not go back on day 2). The breakfast had only bacon and breads/ starches, no fruit at all. Finally, our room was not cleaned at all or replenished with any supplies or towels. There was a small fridge in the room, but it was disconnected and had nothing in it (i.e. no mini bar service). The bed and pillows were nice and the room was bare but not displeasing and, fortunately, clean. The windows in the rooms are fixed, so the room cannot be aired out, which is terrible in a hot and humid climate. The first room assigned to us, the one that was not clean, smelled bad, with a chemical and must odor. All in all, this place has potential but needs new management. It is certainly not up to Best Western standards.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 2 Jan 2024
Thank you for your feedback. We apologize for the disappointing experience you had during your stay. We will address these concerns with our management team and work towards improving our services. We appreciate your input and hope to have an opportunity to provide you with a better experience in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
nmendezlorenzo wrote a review Nov 2023
Mayaguez, Puerto Rico1 contribution
I’m very grateful to the staff (front desk, house keeping, security, etc) for making my stay better. The details and attention they had with me and my husband is very much appreciate it. Also, very centric location.
Read more
Review collected in partnership with Best Western
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 22 Nov 2023
Than you for your feedback! we work hard to make our customers have the best experience with us! We hope to see you again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
t50272023 wrote a review Aug 2023
1 contribution
the staff was very gracious and very helpful when asked questions and keep the rooms supplied with the essential things when needed also thank you for the coffee that was available around the clock - thank you
Read more
Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 5 Aug 2023
Thank you for the feedback, hope we see you soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
hvale2023 wrote a review Aug 2023
1 contribution
Room was not ready at the check in had to wait almost 2 hours, but in general it is a beautiful hotel. Breakfast is included also the parking. There is a bakery nearby with very good food. It is near the plaza of Mayaguez and can take a bus to Mayaguez Mall.
Read more
Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 1 Aug 2023
we are sorry for any inconvenient and for the situations you might have encounter, our goal is to provide you a good services and this feedback will be take as reference for future stays.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
F2006LGmarilynp wrote a review Jun 2023
1 contribution1 helpful vote
Had many cultural furniture with updates bathrooms ! Excellent breakfast and parking very close to the hotel ! The staff were bilingual and helpful with restaurants and other locations ! The coffee machine gave excellent different beverages!
Read more
Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 16 Jun 2023
Greetings! We thank you very much for your feedback. We are glad to know that you had an enjoyable time, during your stay with us. We constantly work hard to provide our guests, the services they deserve. Thank you for your time, have a great day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Roslyn2023 wrote a review Jun 2023
1 contribution
The place was clean and the employees where great. There is a small restaurant near the plaza, walking distance, called El Casabe that serves great food at great prices. Other places to eat that are walking distance are also available.
Read more
Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 6 Jun 2023
Greetings! Thank you so much for your feedback. We are so glad that you had an enjoyable stay with us and we hope to have you visit again in the near future. Have a blessed day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
sallyenid329 wrote a review May 2023
Chicago, Illinois1 contribution
I will never stay at this hotel ever again. I was scouting hotels for a large family reunion in Mayaguez for 30 people and now will not recommend this site. When I arrived to check in on Saturday, May 27 at 4:25 pm, there was no one at the front desk to greet us. After waiting 10 min, I called the main number. I explained to the person on the phone that I was trying to check in and was on a time constraint to get to my family dinner at 6 pm and no one was there to check me in. She said it was rare and to give it a few minutes. The employee did not arrive until 4:50 pm. She didn't acknowledge me standing there nor did she apologize. She was very rude and dismissive. She looked for hand sanitizer, cleaned her hands and without being prompted said, "I was taking care of something and if you have a problem with it, speak to my manager who will be here tomorrow." Mind you, she never said hello and I had yet to say anything to her. Her behavior was aggressive and rude. She was not welcoming at all. This soured my visit immediately. This is not how I want to be greeted at an establishment that I am spending my money at. I could have easily gone tit for tat with her but again, to what point? She is representing your hotel and while I understand many businesses are short-staffed, there is no need to be rude and aggressive to paying customers. I gave her my name and she checked me in. I didn't say anything to her except my first and last name. This woman is who you have welcoming people to your business. She is rude, aggressive, obnoxious and unpleasant. She needs to be retrained and needs to improve her customer service. She is the worst. I was hoping to love your hotel and book a block of 15 - 20 rooms for my family reunion and now I will not. I will take my business elsewhere, where it is valued and appreciated. And where I am not being disrespected and treated rudely. Also, the hotel is poorly maintained. We found a used soap in the shower. Throughout our visit, there were garbage bags piled up in the hallways. There wasn't any breakfast when we checked out on Tuesday morning. All in all, it was a horrible experience and it is a true shame because I was hoping to bring revenue to this area of the city. 
Read more
Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 3 Jun 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
Not the right property for you?
There are more places to choose from in the Mayaguez area.
PRICE RANGE
£97 - £112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
howard johnson downtown mayaguez hotel mayaguez, howard johnson mayaguez, mayaguez howard johnson
FORMERLY KNOWN AS
Howard Johnson by Wyndham Mayaguez Downtown
LOCATION
CaribbeanPuerto RicoMayaguez
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

MAYAGUEZ PLAZA HOTEL, SURESTAY COLLECTION BY BEST WESTERN - Updated 2024 (Puerto Rico)

Frequently Asked Questions about Mayaguez Plaza Hotel, SureStay Collection by Best Western
Which popular attractions are close to Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Nearby attractions include Plaza Almirante Cristóbal Colón (0.07 miles), Teatro Yaguez (0.1 miles), and Tropical Casino at Holiday Inn Mayaquez (0.1 miles).
What are some of the property amenities at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Yes, free parking, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Conveniently located restaurants include Ricomini Bakery, Friend's Cafe Puerto Rico, and Rex Cream.
Are any cleaning services offered at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Mayaguez Plaza Hotel, SureStay Collection by Best Western offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Many travellers enjoy visiting Asilo De Pobres (0.5 miles) and Casa Marquez (4.4 miles).
Does Mayaguez Plaza Hotel, SureStay Collection by Best Western have any great views?
Yes, guests often enjoy the city view available here.