We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We booked this “hotel” for two nights because we had to work in Ponce. I don’t know how this run down motel still has the Holiday Inn name. From the minute you walk in you feel you’re in a seedy place. It smells like mildew...More
Response from IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical CasinoResponded 6 days ago
Thanks for choosing us for your travel needs and for leaving a review. It is unfortunate that you were not able to fully enjoy your stay with us due to the general condition of the hotel, the room and the bed. We take...More
Having a 1 yr old my husband and I decided to stay at this property for safety reasons during hurricane Maria. Needless to say the power of this beast did not bring down the staff spirit. Staff was working many hours to ensure all guests...More
The property is a bit aged. I rented a Junior Suite and while the description and pictures on their web site are accurate, I suspect the room is the same exact size as a regular room, non-suite. The desk chair in my room was broken...More
Thank David G
Response from IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical CasinoResponded 2 weeks ago
Hello David G,
Thank you so much for staying with us and for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I'm sorry to read about your disappointment with...More
the stay was comfortable. the location is convenient from the highway and the infrastructure is ok. Food option around it is little, though. so you have to go to city to find food. front desk is welcoming.
i stayed here march 21 and i booked king bedroom. i had a long day and was very tired when i checked in there like around 7ish. They gave me a 2 double bed room and right by the elevator. i went downstairs and they...More
Thank nomer a
Response from IHGService, Guest Relations Manager at Holiday Inn Ponce & Tropical CasinoResponded 11 April 2018
Hi nomer a,
Thank you for taking the time to write a review about your stay with us. On the other hand, we are sorry we failed to meet your expectations regarding the room your were allocated, as well as the level of service you...More