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Ponce Plaza Hotel & Casino

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Ponce Plaza Hotel & Casino
Ponce Plaza Hotel & Casino
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568 Reviews from our TripAdvisor Community

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Showing 457: English reviews
Guaynabo, Puerto Rico
1 review
Reviewed 1 week ago

Great, the restaurant was great, . The people were great. The room was very spacious. The view was great. The hotel has a Casino and my husband likes to play. The hotel is in the center of Ponce and we loved that.

Review collected in partnership with this hotel

Helpful?
Thank Nancy I
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Nancy I: Thank you very much for your review. We are happy to know that you enjoy your stay and our facilities. As we are downtown, you can experience a variety of tourist's attractions all within walking distance or just a short drive. We look forward to welcoming you back very soon! More 

San Juan, Puerto Rico
1 review
Reviewed 1 week ago

Good breakfast, lunch and dinner. Melao restaurant have great coffee .Towels in bathroom was dirty and second day was changed for a clean ones. Employees are friendly. Pool are clean and little. Conference room are great.

Review collected in partnership with this hotel

Helpful?
Thank Diomel
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Diomel: Thanks for your time and feedback. We apologize any situation in your rooms and this issue has been discuss already with the supervisor. We look forward to welcoming you back very soon! More 

Manati, Puerto Rico
1 review
Reviewed 1 week ago

Food excellent, banquet staff and waiters, excellent Excellent room, bed and coffee shop Excellent location Staff who coordinate group reservations with poor skills, otherwise it is a very pleasant stay

Review collected in partnership with this hotel

Helpful?
Thank nutripastor
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear nutripastor: Thank you very much for your time and review. We are very happy to hear that you enjoy your stay and that our staff was friendly and helpful. That is very important to us! We hope to see you soon again at Ponce Plaza! More 

San German, Puerto Rico
1 review
Reviewed 2 weeks ago

Room is ok if you want to rest. There was no lamp in my night table. The cafeteria down is the lobby was great. The Parkin was not covered by the hotel. The room was a bit warm during the night and I could not control it.

Review collected in partnership with this hotel

Helpful?
Thank ramoninez
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear ramoninez: We appreciate your time and feedback. We apologize the situation with the lamp in the room and this has been discuss already with the supervisor. We look forward to welcoming you back very soon! More 

Level Contributor
3 reviews
Reviewed 2 weeks ago

This Hotel its perfect. The staff is friendly and helpful, specially one of the managers Carlos that give to us a special coupon for the coffee shop and show the different types of rooms just before the check-in. We decide for the Colonial building of course. The rooms are decorated in a more traditional style. There is a restaurant in... More 

Helpful?
Thank ameriyan c
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear ameriyan c: Thank you for your time and feedback. We are very happy to hear that you enjoy your stay and facilities. Also thanks for mentioned our manager Carlos! We are working hard every day and we would like that all our guest feel like home. Our house its your house and we look forward to welcoming you back... More 

San Juan, Puerto Rico
1 review
Reviewed 2 weeks ago

The hotel is very well located with good parking. The super clean and cozy room, has two excellent dining options. The employees are very kind. Totally recommended to spend a good weekend of pleasure or work.

Review collected in partnership with this hotel

Helpful?
Thank jenv520
PoncePlazaHotel, Sales & Marketing Executive: at Ponce Plaza Hotel & Casino, responded to this review

Dear jenv520 We appreciate your time and feedback. We are very happy to know that you enjoy your stay and facilities. We look forward to welcoming you very soon! More 

Ponce, Puerto Rico
1 review
Reviewed 3 weeks ago

Staff is friendly, very clean and organized rooms. The view of the junior suite is beautiful. The water in shower is a little uncomfortable because it's extremely hot or extremely cold. The comfort of the beds and the temperature of the water in the shower can improve a little.

Review collected in partnership with this hotel

Helpful?
Thank patricialugo28
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear patricialugo28: We appreciate your time and feedback. WE are very happy that you enjoy your stay and facilities. We look forward to welcoming you back very soon! More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

Hi, Arriving (around 4pm) after the check in time I was told the room isn't ready. 30 minutes laterI got the call that all is ready. Got the keys and stepped into the room: - no window - no wardrobe/closet beside a cloth rack in the bath room As I reserved a Colonial Room Jr Suite that was not acceptable.... More 

Helpful?
Thank Marc B
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear Marc B; Thank you for your time and feedback. We apologize any situation with your last reservation. This has been discuss already with the supervisor. We look forward to welcoming you back very soon! More 

San Juan, Puerto Rico
1 review
Reviewed 4 weeks ago

checkout process was terrible. we got charged twice. there are other nice hotels in the area, cheaper and with better services. staff was not that helpful and the rooms were not what we thought they would be. save your money and stay elsewhere.

Review collected in partnership with this hotel

Helpful?
Thank cristinamG2955VL
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear cristinamG2955VL: Thank you for your time and feedback. We apologize any situation with your ck-out progress. We are working hard to give our guest the best customer services and we really disappointment with your comment and this is already discuss with the supervisor. We look forward to welcoming you back very soon for a second change! More 

Catano, Puerto Rico
1 review
Reviewed 5 weeks ago

The staff was great, the rooms were clean and fresh! if it would not been for the pool out of order it would been awesome! my kids rely did wanted to use the pool. It is a nice and quiet place to go and rest.

Review collected in partnership with this hotel

Helpful?
Thank jsa_comm
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel & Casino, responded to this review

Dear jsa_comm: We appreciate your time and feedback. We are very happy to know that you enjoy your stay and our facilities. Thanks for give us a 5 start review. WE look forward to welcoming you back very soon! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 

Additional Information about Ponce Plaza Hotel & Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Region: Caribbean > Puerto Rico > Ponce
Price Range: £83 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ponce Plaza Hotel & Casino 3.5*
Number of rooms: 69
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ponce Plaza Hotel & Casino staff and other travellers.
4 questions
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Questions? Get answers from Ponce Plaza Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Verify rooms before client go to them. Double check them”
 of 5 bubbles Diomel, 22 Nov 2016 | Read review
“The only thing, which is not the Hotels, but for the Ponce Municipality'or Agency is to correct the noise of a steel lid in the street near by which is very annoying, specially sleeping at night.”
 of 5 bubbles albertofL4929QW, 17 Oct 2016 | Read review
“Ask for the colonial suites...... and if you can get those, reserve for extra days.....”
 of 5 bubbles gilbertoca, 12 Sep 2016 | Read review
“Call the hotel staff directly and ask them for any details.”
 of 5 bubbles 114Default, 22 Aug 2016 | Read review
“I would request for an upgrade. I would not stay in a regular room again.”
 of 5 bubbles 339tishiab, 15 Aug 2016 | Read review
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