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Ponce Plaza Hotel and Casino

766 reviews
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Traveller (224)
Room & Suite (224)
Dining (43)
Overview
  • Excellent45%
  • Very good26%
  • Average16%
  • Poor6%
  • Terrible7%
Travellers talk about
“lola restaurant”(13 reviews)
“front desk”(91 reviews)
“colonial room”(11 reviews)
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (766)Write a Review
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260
161
105
43
47
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260
161
105
43
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All reviewslola restaurantfront deskcolonial roomwalking distancesmall poolclean roomparking garagejunior suitestayed one nighthotel is beautifulmain buildingpuerto ricoparque de bombasheladoramadalolascarlos
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1 - 5 of 616 reviews
Reviewed 8 January 2018

I resided at this property for almost 2 months for work. It was a pleasure to return everyday, The surroundings of the property are lovely and the entire staff treats you like you are part of the family. Excellent stay.More

Review collected in partnership with this hotel
Thank Rick M
Response from PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and CasinoResponded 9 January 2018

Dear Rick M: Thank you for your time and feedback. We are so happy to know that you enjoy your stay and facilites. Our number one goal is that all our guest feel like home. We look forward to welcoming you back very soon! Sincerely,...More

Hotel's Favourite
Reviewed 4 January 2018 via mobile

The hotel is located in from of the main square plaza. Walking distance from restaurants, bars and shopping. Near museum and historical places. It has a casino. Most of the room's have a great view to the serralles castle and La Cruceta .

Thank Roberto S
Response from PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and CasinoResponded 5 January 2018

Dear Roberto S: We appreciate your time and feedback. We are so happy to know that you enjoy your stay and facilities. We look forward to welcoming you back very soon! Sincerely, Maricarmen San Antonio

Reviewed 31 December 2017

Very centric and nice hotel. Good facilities available with restaurants. Parking available. If near the elevator, you can hear the noise. Lots of additional restaurants in walking distance. Souvenirs shops also.

Review collected in partnership with this hotel
Thank Glenda M
Response from PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and CasinoResponded 2 January 2018

Dear Glenda M: We appreciate your time and feedback. We are happy to know that you enjoy your stay and facilities. We look forward to welcoming you back very soon! Sincerely, Maricarmen San Antonio

Reviewed 26 December 2017

Lobby people very friendly. Lobby very nice. Parking service very good. But room was not too nice. Very humid. Air conditioning not working well. Floors slippery. We only stayed one night and were busy so could not ask for a change. But it was not...More

Review collected in partnership with this hotel
Thank D B
Response from PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and CasinoResponded 28 December 2017

Dear D B: We appreciate you time and feedback. We apologize any situation with your room. WE are working hard to bring our guest the best customer services and that they can feel like home. For future reservation, please call me directly to sales department....More

Reviewed 8 November 2017

Stayed at the hotel post Hurricane Maria. The room was nice (two beds, small desk, closet and bathroom). Internet was weak due to post Hurricane Maria. Had a good night sleep but needed a second blanket to keep me warm. Hotel will charge you $10/day...More

Thank George B
Response from PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and CasinoResponded 9 November 2017

Dear George B: We appreciate your time and feedback. WE are working hard every day for our guest and that they can feel like home! Looking forward to welcoming you back very soon. Please feel free to contact us directly for your next reservation. Sincerely,...More

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About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$111 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$111 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (224)
Room & Suite (224)
Dining (43)
Pool & Beach (22)
Amenities (16)
Questions & Answers
Ask a question
Joe D
6 November 2017|
AnswerShow all 2 answers
Response from Norberto M |
It was open when I traveled there in June but after hurricane Maria not sure if it is open now.
1
Vote
Joe D
5 November 2017|
AnswerShow all 2 answers
Response from PoncePlazaHotel | Property representative |
Yes!!! we are open 24/7!
1
Vote
Lisa T
28 February 2017|
AnswerShow all 7 answers
Response from Perfecto G | Reviewed this property |
Hi. Is correct. The hotel has a good lote parking. Its part of the facility. Enjoy!!!
1
Vote
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Room Tips
"Check WiFi reception as some rooms get better connections than others."
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"Deal with the humidity odor."
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"excellent, comfortable, clean , spacious, wonderful"
Read review
"Colonial rooms are the best."
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