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Sugar Mill Hotel

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Sugar Mill Hotel
Sugar Mill Hotel
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586 Reviews from our TripAdvisor Community

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Showing 580: English reviews
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Boston, Massachusetts
Reviewed yesterday NEW

The cottage is fantastic, if you can book that - which I have historically done. This last visit I stayed on the hill, and the room was tired, at best - and the bed was uncomfortable, shower was literally a trickle, completely lacking water pressure. I will not stay at this property again, unless I am able to reserve that...

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Helpful?
Thank BVIsnorkel
Roanoke, VA
Reviewed 2 days ago NEW

We just returned from a week at Sugar Mill and are already wondering when we can return. This is a gem on Tortola. Owners Dennis and Mary took over this place 16 months ago and are remaking it into a 5-star boutique hotel, maintaining it's unique history (Sugar Mill dating from the 1640's) and Caribbean charm. We stayed in the...

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1Thank JWLeigh
Reviewed 3 days ago NEW

Expected luxury based on the price and pictures. Room, however, was just average (décor, bedding, seating). Shower drain needed to be plunged, had to request a screen for the sliding glass door, and didn't have a rug in the bathroom after the first day. Seemed as though the power went out a lot as well. Restaurant cannot be beat -...

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Helpful?
Thank Kimberly C
sugarmillbvi, Sugar Mill Team at Sugar Mill Hotel, responded to this review

If you are expecting thick carpets, silk wall paper and brocade curtains in the Caribbean then you are going to be disappointed. Our rooms are what we describe as Caribbean chic with cherry wood floors [ some have tile ] , new bamboo and rattan furniture with marble tops [ or larger scale bamboo and rattan in the signature rooms...

Boston, Massachusetts
Reviewed 5 days ago NEW

We were fortunate enough to spend 7 days at Sugar Mill. My wife and I cannot say enough about the wonderful treatment we received from the entire staff. Mary and Dennis made us feel as if we were guests in their home and the staff were always available to help with any questions or needs. Sharon, always smiling, never seems...

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1Thank Capcodder
Reviewed 1 week ago

My husband and I just returned from the most spectacular vacation of our lives. We were fortunate enough to spend 7 nights at the Sugar Mill Hotel celebrating a 50th Birthday. Dennis and Mary are delightful owners offering a truely intimate island experience, not just a stay. With only 24 rooms, there is plenty of space at a small but...

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1Thank Jonell C
Miami, Florida
Reviewed 1 week ago

We stayed here for 3 nights in January. The pool side suite was nice and the bed was very comfortable. Outdoor shower great but it is very close to your neighbour in the next suite!. Overall a nice stay but unfortunately marred by our waiter one night asking for an additional gratuity when the restaurant already include it in your...

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Helpful?
Thank AdeleOZ
sugarmillbvi, Sugar Mill Team at Sugar Mill Hotel, responded to this review

Thank you for your review. Glad you enjoyed our hotel. Obviously our waiter went over the top in his pursuit of tips and we will ensure that this is addressed. The email address we had was compromised and swamped with with thousands of spam messages making it unusable. So your emails may have gotten lost amongst them. We did immediately...

New York City, New York
Reviewed 2 weeks ago via mobile

Let me start by saying I'm not one to write many reviews, but I felt compelled to write this one. The Sugar Mill Hotel is the most welcoming place that my wife and I have been to by far(and we've been all over the world). The staff goes above and beyond in every way. From day one you're made to...

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1Thank Derrek S
Holliston, Massachusetts
Reviewed 3 weeks ago

Charming resort, delicious food, delightful people, gem of an island, and great weather...great value. Dennis' tour of the island and champagne lunch on the beach was interesting. The people genuinely care about you having a good visit. Many thanks for a wonderful week!

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Thank AnnAHollistonMA
charleston,sc
Reviewed 3 weeks ago via mobile

I choose to spend my 60th Birthday at the Sugar Mill, it exceeded my expectations. I wanted a small resort that was all inclusive, but I didn't want to settle for mediocrity. Everything was top shelf including the fabulous food, the staff was attentive, and the owners Mary and Dennis are delightful. They genuinely want you to have a memorable...

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1Thank blueblood15
Charleston, South Carolina
Reviewed 3 weeks ago

Sugar Mill We celebrated our 25th with a week at the Sugar Mill. On the plane ride home we were trying to figure out when we could get back there. It was one of the best trips we have taken. Owners' Mary and Dennis guide an experienced and dedicated staff of 30 who go out of their way to make...

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Helpful?
Thank _jamcalisteriii

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
A sea side boutique hotel with a world standard restaurant. Set amid lush tropical surroundings, the Sugar Mill is the perfect place to relax and enjoy the beautiful British Virgin Islands. All our rooms have balconies or terraces and panoramic sea views. From January 2016 our refurbished rooms will include free wi fi, refrigerators, safes, dressing gowns and slippers, iron and board, hairdryers, flat screen TVs , mobile device charging points, luxurious new european bedding and new tropical designer furniture. We have on site the BVI's Number One fine dining restaurant offering fresh lobsters, succulent steaks, crispy belly pork, rack of lamp, scallops in champagne sauce and other mouth watering fare served in the dining room which has been restored from the Rum House of a 400 year old sugar mill. We also have a casual beach restaurant right alongside the hotel. Our small secluded beach offers luxurious loungers and umbrellas with bar and snack service right at your bedside. Alternatively our fresh water circular pool is set among swaying palm trees with a help your self honour bar. Check out our new for 2016 our Five Star All Inclusive option. Everything you need for a perfect vacation at one fixed price. ... more   less 

Additional Information about Sugar Mill Hotel

Address: | Apple Bay, Tortola
Region: Caribbean > British Virgin Islands > Tortola
Price Range: £251 - £380 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Reservation Options:
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Also Known As:
Sugar Mill Tortola
Hotel Sugar Mill
Sugar Mill Hotel Tortola, British Virgin Islands
Hotel Style:
#1 Spa Hotel in Tortola
#2 On the Beach Hotel in Tortola
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Mill Hotel staff and other travellers.
26 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not take a room on the hill.”
 of 5 bubbles BVIsnorkel, 21 Feb 2017 | Read review
“Poolside mini-suites have romantic outdoor stone showers.”
  • Patio of Poolside suite
  • Outdoor shower in Poolside Suite
  • front room in poolside suite
  • min-kitchen in poolside suite
  • private patio
 of 5 bubbles JWLeigh, 20 Feb 2017 | Read review
“Room 133 (Deluxe Unit); the view is worth the slightly steep climb up a path to your room. Should be in decent physical condition.”
 of 5 bubbles jonellc2016, 15 Feb 2017 | Read review
“106 is my Fav!”
 of 5 bubbles jackstabach, 15 Jan 2017 | Read review
“All room have great views.”
 of 5 bubbles greenehardshell, 19 Dec 2016 | Read review
5 of 5