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Royal Palm Suite Hotel

28 reviews
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Saddle Road 7, Maraval, Trinidad
Overview
  • Excellent7%
  • Very good7%
  • Average7%
  • Poor7%
  • Terrible72%
27 Mar 2017
“Martinique”
21 Sep 2016
“Refused to honour booking”
Free Wifi
Free Parking
Air Conditioning
Pool
Restaurant
Room Service
Family Rooms
2.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (28)Write a Review
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1 - 5 of 27 reviews
Reviewed 27 March 2017 via mobile

Sylvio Ogkush : I'm staying here presently and I'm enjoying my stay . Clean hotel , courteous staff . I would recommend this hotel any day and I would surely come . again. I've seen some bad reviews but that was probably before my stay...More

3  Thank andrea p
Response from susan345, Guest Relations Manager at Royal Palm Suite HotelResponded 29 March 2017

Thank you for your comments. I am glad that you are enjoying your stay.

Reviewed 21 September 2016

I had a prepaid voucher from booking.com but managenebt insisted they had not received payment. I was travelling with 2 young children and arrived at hotel tired and late, they would not give us a room unless I paid full accommodation fee again. When I...More

1  Thank jilliannimbin
Reviewed 4 April 2015

Charged more than the quoted rate on Booking.com and refused to rectify the issue with Booking.com. When I asked about the conditions at the hotel in light of the poor reviews the response was quite rude.More

1  Thank PKNS
Response from susan345, Guest Relations Manager at Royal Palm Suite HotelResponded 10 April 2015

I am sorry about the way you felt, however, you were told that booking.com charged the incorrect rate for the carnival period, despite the fact that we informed them of same on more than one occasion. We charged you the rate that everyone else was...More

Reviewed 24 February 2015

i stayed at this hotel during carnival 2015 i don;t know where to start except to say all the reviews were accurate. if you could please stay some place else the only good thing concerning this establishment is it is across from massy grocery store...More

3  Thank tamen208
Response from susan345, Guest Relations Manager at Royal Palm Suite HotelResponded 27 February 2015

This review was posted by the same person who posted on Feb 19. The answer for the post of Feb 19 applies to this post as well. Carnival is a particularly difficult period for the hotel as one or two guests, come with the expectation...More

Reviewed 31 March 2014

I read the reviews, they were bad. I called the hotel and was assured that they fixed the problems. I arrived and my heart sank when I saw the property...the desk clerk was sitting outside when we arrived and did not attempt to move until...More

8  Thank annphotog
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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Meeting Rooms
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Details
Price range
US$149 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Family Rooms
Details
Price range
US$149 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Family Rooms
Questions & Answers
Ask a question
Karyn M
21 January 2017|
AnswerShow all 2 answers
Response from susan345 | Property representative |
It is better to get someone to visit the premises BEFORE you check in to see for yourself what the rooms are really like. The reviews are from people who demand discounts and because they do not get same, they will stoop... More
0
Votes
Karyn M
11 January 2017|
AnswerShow all 2 answers
Response from susan345 | Property representative |
I am not sure where "Maraval Suites" are listed online. We are The Royal Palm Suite Hotel. We have no such listing.
0
Votes
Room Tips
"dont stay here period."
Read review
"Get a room at some other hotel. If all are sold out, sleep in your rental car rather than stay here."
Read review
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