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Sylvio Ogkush : I'm staying here presently and I'm enjoying my stay . Clean hotel , courteous staff . I would recommend this hotel any day and I would surely come . again. I've seen some bad reviews but that was probably before my stay...More
3 Thank andrea p
Response from susan345, Guest Relations Manager at Royal Palm Suite HotelResponded 29 March 2017
Thank you for your comments. I am glad that you are enjoying your stay.
I had a prepaid voucher from booking.com but managenebt insisted they had not received payment. I was travelling with 2 young children and arrived at hotel tired and late, they would not give us a room unless I paid full accommodation fee again. When I...More
Charged more than the quoted rate on Booking.com and refused to rectify the issue with Booking.com. When I asked about the conditions at the hotel in light of the poor reviews the response was quite rude.More
1 Thank PKNS
Response from susan345, Guest Relations Manager at Royal Palm Suite HotelResponded 10 April 2015
I am sorry about the way you felt, however, you were told that booking.com charged the incorrect rate for the carnival period, despite the fact that we informed them of same on more than one occasion.
We charged you the rate that everyone else was...More
i stayed at this hotel during carnival 2015 i don;t know where to start except to say all the reviews were accurate. if you could please stay some place else the only good thing concerning this establishment is it is across from massy grocery store...More
3 Thank tamen208
Response from susan345, Guest Relations Manager at Royal Palm Suite HotelResponded 27 February 2015
This review was posted by the same person who posted on Feb 19. The answer for the post of Feb 19 applies to this post as well.
Carnival is a particularly difficult period for the hotel as one or two guests, come with the expectation...More
I read the reviews, they were bad. I called the hotel and was assured that they fixed the problems. I arrived and my heart sank when I saw the property...the desk clerk was sitting outside when we arrived and did not attempt to move until...More
Response from susan345 | Property representative |
It is better to get someone to visit the premises BEFORE you check in to see for yourself what the rooms are really like. The reviews are from people who demand discounts and because they do not get same, they will stoop... More
It is better to get someone to visit the premises BEFORE you check in to see for yourself what the rooms are really like. The reviews are from people who demand discounts and because they do not get same, they will stoop to low and underhanded means of discrediting the premises, including actually planting insects in the room and taking pictures of same.