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Grace Bay Suites

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1 room 2 adults 0 children
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253 Reviews from our TripAdvisor Community

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Showing 216: English reviews
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Pacifica, California
Reviewed 1 week ago

Having read the reviews here since the beginning of 2017 I was very apprehensive but this is the place in which I had been booked so I was determined to make the most of it. I was very pleasantly surprised when I was shown to room 107. It was very clean and beyond what I had been inspecting. There was...

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1Thank Gary E
Long Beach, New York
Reviewed 3 weeks ago

Ideal location. easy walk to restaurants, beach, shopping and supermarket. Complimentary bicycle was great. Wifi was very spotty.Had to go outside to really get a working signal. Phones were out during our stay. We had family at another location and we could not call from the hotel phones. It was frustrating because the wifi not dependable. Communication was a chore....

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Thank Lisa L
mississauga
Reviewed 4 weeks ago

This hotel was great with its location. Customer service was great and all workers were very helpful. TV didn't work one night and they let us use another room which was great. We paid for a king bed and got what seemed like a double. NOTE TO GUESTS, always keep your AC on. We found cockaroaches at times and a...

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1Thank shellyMississauga
Seattle, Washington
Reviewed 14 February 2017

I showed up for my room and they told me there wasn't one available. I had booked on their website. When they heard that they said that is a problem. Apparently the manager is supposed to contact you 3 weeks before check in to get payment. They never did that so my reservation got cancelled. THANKS FOR TELLING ME!! We...

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2Thank wolfiswilder
Seattle, Washington
Reviewed 14 February 2017

We reserved a room directly with the hotel (versus Travelocity) which apparently involves a different process for them which they didn't follow thus they gave away our room. The person at the front desk was very apologetic and helped us find another place but keeping a reservation seemed like a pretty basic thing that they ought to have nailed down....

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2Thank mikeonvashon
Reviewed 5 February 2017

I am a local and booked this hotel to surprise my husband with a nice romantic children less night for his birthday, the manager was very helpful. for the price this place is great as I paid same price in Miami and room wasn't half as good compare to this hotel room..... only thing that need to be worked on...

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1Thank Zoila R
New Jersey
Reviewed 30 January 2017

My wife and I recently spent a 3-day weekend at this property. After reading the previous reviews, we were dreading our upcoming stay. But when we arrived, we were pleasantly surprised. It's not a luxurious oceanfront resort. But it does have decent sized, somewhat "boutique", well appointed rooms. The location is excellent. It's at the center of Grace Bay and...

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1Thank NewJerseyColin
Reviewed 27 January 2017

When we first showed up, they looked like they were in the middle of doing work on the place and we weren't keen on having a vacation in a construction zone - but to our delight, it subsided after the first two days. The room was clean, the location was fantasitic (about 300 steps from the beach) and it was...

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1Thank Sarah G
Plantation, Florida
Reviewed 20 January 2017 via mobile

I booked this hotel because the price was ok for a 3 star hotel. Pictures were deceiving because there is not beach access or view. Gracebay beach is a 5 minute walk crossing the road and behind other resorts. The hotel has no restaurant but the rooms are equipped with small fridge, microwave, toaster and a sink. Is dated with...

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1Thank rashad40
Manager567, Manager at Grace Bay Suites, responded to this review

Thank you for the review! The Management and staff of Grace Bay Suites takes all guest reviews very seriously as we aim to improve our little piece of Paradise.

Reviewed 10 January 2017

This has to be the worst hotel I have ever seen... Unfortunately I trusted the reviews here and thought this was going to be just a below average hotel.. boy was I wrong!! This is way below any level of anything. When I arrived, the front desk man (totally clueless and not helpful at all) told me I did not...

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9Thank Dadylle S
Manager567, General Manager at Grace Bay Suites, responded to this review

We are very much concern when we receive reviews of this nature and would do our very best to avoid them, whilst we do appreciate all guest reviews. This guest obviously were not please and we do apologize as their stay started out with confusion from the time of booking and it continued. During their stay the restaurant next door...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
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Questions & Answers

Here's what travellers have asked, with answers from Grace Bay Suites staff and other travellers.
7 questions
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Questions? Get answers from Grace Bay Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a king bed”
 of 5 bubbles shellyMississauga, 23 Feb 2017 | Read review
“Iliked the 2nd floor!”
 of 5 bubbles WalkaboutBob, 3 Nov 2016 | Read review
“The first floor is great by the pool”
 of 5 bubbles Cece1313, 13 Sep 2016 | Read review
“Ground floor rooms have easy access to pool.”
 of 5 bubbles Timber53, 11 Jul 2016 | Read review
“All rooms face the pool.”
 of 5 bubbles sherrywyse57, 13 Jun 2016 | Read review
5 of 5