I've had so much experience talking with customer service. I haven't had my trip to beaches yet, but i'm a long time standing Sandals customer and not once have i had any negative aspects of a trip. I call customer servie A LOT, as i'm indecisive about which resort to go to, and not once have i ever felt like a burden. They are so friendly and "no problem we are here to help you choose the right vacation", attitude. I did not travel in september as indicated, however, i wanted to give my two cents on my wonderful experiences as a long standing customer.
We had our inaugural trip to Beaches at Turks & Caicos and it was an outstanding trip to say the least. The staff went above and beyond to make us happy and the French Village was recommended to us and it was fantastic. The food at EVERY place we dined at the Resort was very good. The Beach is gorgeous and there is something for everyone to do. Diving, Snorkeling, Swimming, Spa, Beach, Bars, Shopping, Kids Water Park etc.....Loved it.
My husband and I had a Sandals Grenada vacation scheduled for December of this year, but we are unable to travel outside of the country this year due to our jobs and COVID. We also had to cancel our family vacation this year, so we decided to splurge and transfer our Grenada vacation to Beaches Turks and Caicos. I spoke with a lovely person named Jada who worked with me for over an hour to make sure everything was just right. She was patient and kind and everything was "no problem." It saddens me to hear that others have had such a difficult time, and I truly hope that Beaches will do the right thing by hundreds of people who have lost money. My experience, however, was flawless. I will be sure to post a review of the actual resort upon our return in June :)
Not much else to say. They closed the resort, they cancelled our trip, and they refused to credit our charges. Their policies clearly state that if we cancel the trip there is no refund, but WE DID NOT CANCEL. They cancelled. Their customer service was so rude, they literally don't care and said there is nothing we can do. Stay away from ALL beaches. Do not trust this company with your money, your time, your family.
We stayed before but this last time the service was terrible. As well when we tried to cancel a later stay in March due to Covid we were refused refund (like all other customers). Even if closed and services not rendered they are refusing refunds.
"Italian and Caribbean Village are my personal favorites!"Read full review
"The room are really dated. What you pay, its not worth it!!"Read full review
"Key West, Italian, and Caribbean are closest to the beach. French rooms are closest to waterpark, but no full balcony."Read full review
"for a more relaxed, quiet atmosphere, stay in French area of resort."Read full review
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