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Traveller (84)
Room & Suite (47)
Dining (5)

About

Location
Cleanliness
Service
Value
A superb privately owned hotel situated in the town centre with 45 En Suite rooms fully modernised and tastefully decorated, with telephone, tea/coffee making facilities, T.V, Hairdryer, trouser press. etc., Excellent menu's available including a la carte evening menu, off road secure parking. Convenient for all local routes and town facilities such as law courts, civic centre.
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Property amenities
Restaurant
Free Internet
Bar/Lounge
Room Service
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Room features
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Centrally Located
Budget
HOTEL CLASS

Location

Full view
75Somewhat walkable
Grade: 75 out of 100
40Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
227Reviews
95Photos
4Q+A
39Room tips
Traveller rating
  • 30
  • 43
  • 40
  • 41
  • 73
Time of year
Traveller type
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  • English
Popular mentions
There are two seating areas one of which requires guests to carry their food from the carvery area and across the foyer, not ideal. The food selection was basic: roast potatoes, boiled potatoes, carrots, peas, cabbage and roast parsnip plus choice of meats. There was no
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Response from castlestreet, Manager at Castle Hotel
Responded 1 week ago
Dear w3lshbyrd, Thank you very much for taking the time to share your experience here on tripadvisor. Our carvery consists of 4 different meats, roast potatoes, boiled potatoes, carrots, peas, cabbage, roast parsnips, gravy and Yorkshire puddings for only £ 8.50.We do try to cater for everyone and yes it would have been helpful if you would have let us know when you have booked as a Sunday Carvery is traditionally meat. Despite that when somebody from your group pointed out that you are a vegetarian the staff did offer you a vegetarian alternative ( Vegetarian Sausages or Vegetarian Lasagne ) which you declined and told the member of staff dealing with your group that you will be fine with the trimmings offered on the carvery. The staff done everything in their power to accommodate your needs and I am very disappointed that that does not reflect in your review. Thank you again for your comments Jessica
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My family and I (4 young daughters) and my wife stayed at The Castle Hotel and were amazed with the decor and general decorum of the Hotel. The food was so good that we sometimes eat at the restaurant inside the Hotel on a standalone basis. The staff are wonderful and very
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Response from castlestreet, Manager at Castle Hotel
Responded 4 weeks ago
Thank you so much for your kind words and high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Kind Regards, Jessica
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We were a group of 24 from our local NHS Retirement Group and returned here for the second year for our pre Christmas lunch get together. The lunch was excellent again this year and everybody really enjoyed their choices from the menu. In fact there was not one complaint from
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Response from castlestreet, Manager at Castle Hotel
Responded 15 Dec 2018
Dear Cheryl, Thank you so much for your kind words and for your repeat business. I am so glad that you have enjoyed your pre Christmas lunch with us and that the staff ,especially Vera , was able to make you feel welcomed and all special requirements were met. I hope we will be able to welcome you back next year. Kind Regards, Jessica
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Very comfortable one night stay at the Castle hotel in Merthyr. Room was clean,very spacious and had everything that you needed.The hotel itself is a bit old-fashioned but the owners are doing their utmost to renovate it.The staff were extremely welcoming and the kind lady who
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Response from castlestreet, Manager at Castle Hotel
Responded 11 Dec 2018
Thank you so much for your kind words and high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Kind Regards, Jessica
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This place was a nightmare from start to finish however at first we did try to make the most of it. That was until the night staff gave our room key to a middle aged man who proceeded to let himself into our room at midnight. Now, as two women in our mid twenties you can imagine
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Response from castlestreet, Manager at Castle Hotel
Responded 3 Nov 2018
Dear Retro_planet, Firstly I would like to point out that you have stayed with us for two nights and you have never with one word mentioned the cleanliness, the windows and the hot pipes to any of the members of staff you cam in contact with. In regards to the bike storage facilities they are always locked unless somebody is actually in the room. However lets come to the main issue you are mentioning. I can assure you that you and your friend at no point have been in danger. Firstly we are running a busy restaurant and bar and as you can properly understand there will be intoxicated customers and we can not be made responsible for the actions. At no point was your room number announced out loud ( why would we if you already checked in , already stayed the second night and the person confirmed your name on the system?). Let come to the unfortunate incident. Yes the gentleman in question was highly intoxicated and yes he gave the reception the wrong room number however the member of staff actually went up with him to check if the room is in fact his and when he noticed that you and your friend are staying in the room he straight away apologised and proceeded to find the gentleman's room. Nobody ever entered your room only the door was opened and the mistake was rectified straight away. There are procedures in place for incidents like that not to happen and you have received communication from us, an apology and still you have decided to write this review and adding a few extras to your story. Kind Regards, Jessica
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Photo provided by managementCastle Hotel
Double Bedroom
cigarette ends + packet even though its a non smoking room. Clearly the 200 pound fine is ignore
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12345610
Hi Nicholas, We didn't bring any bicycle with us. However, they have a big storage room inside and on their website it is shown that there is free storage for bikes. However, you can contact them for further details. Thanks
0 votes
The multi-story car park is free from 6pm - 8am Monday- Saturday and closed on Sundays. If you wish to park your car there from 8am until 6pm then it costs £3.50 per day. The multi story car park locks every night from 8pm until 6 am so if you do not need your car during the night we advise that you park here, if you do need the car there is an open car park just outside the multi story which follows the same rules. If you are arriving on a Saturday night please be aware that the multi story car park locks at 8pm and will not open until 6am on MONDAY morning, so if you need to use your car on Sunday please use the open car park. If I can help you with anything else please let me know Kind regards Carley Reception
1 vote
Show all answers
No but it is very good value
1 vote
is the car parking free?
No parking facilities are available at this hotel.
0 votes
"Book somewhere else!!"
"Excellent location"
"Book at own risk, check bedding!"
"Only ate there"
"Ask when booking if they have a "private function" on that night."
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PRICE RANGE
US$58 - US$102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle hotel merthyr tydfil
LOCATION
United KingdomWalesSouthern WalesMerthyr Tydfil
NUMBER OF ROOMS
45
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