Castle Hotel
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Castle Hotel

Drug users out the castle hotel merthyr
Traveller (99)
Double Bedroom
Room & Suite (54)
Dining (13)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

2.5
#4 of 4 hotels in Merthyr Tydfil
3.4 of 5 bubbles
Location
2.8 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Service
2.8 of 5 bubbles
Value
A superb privately owned hotel situated in the town centre with 45 En Suite rooms fully modernised and tastefully decorated, with telephone, tea/coffee making facilities, T.V, Hairdryer, trouser press. etc., Excellent menu's available including a la carte evening menu, off road secure parking. Convenient for all local routes and town facilities such as law courts, civic centre.
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Property amenities
Paid private parking nearby
Free internet
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Secured parking
Wifi
Restaurant
Room features
Room service
Seating area
Sofa
Iron
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
English, Spanish, Italian, Polish and 1 more

Location

Castle Street, Merthyr Tydfil CF47 8BG Wales
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 79 out of 100
79
Cardiff-Wales Airport
24.2 mi
See all flights
Bristol Airport
38.3 mi
See all flights
258Reviews4Q+A42Room tips

Reviews
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Detailed Reviews
Nick M wrote a review Sept 2020
1 contribution1 helpful vote
2.0 of 5 bubbles
Our stay wasn't the best at the hotel. The room had a naan bread in one of the draws that was gone off, a can of soup and the kettle was dirty with old water left in there from the previous guest. Clearly the room wasn't cleaned to a high standard or even average standard that you would expect. Our TV didn't work for most of our stay, the bedside socket was badly cracked and not able to be used, only one of the mirror lights worked, part of the skirting board was cracked and coming off, the wiring in the bathroom was taped above the mirror and the light didn't work. Stained on the small seating area. Needs a good clean and to genuinely be decorated. I wouldn't recommend staying here and I certainly wouldn't be staying here again. One of the worst hotels I've ever been too. Staff was nice but didn't resolve our issues.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adventures wrote a review Aug 2023
Merthyr Tydfil, United Kingdom6 contributions4 helpful votes
2.0 of 5 bubbles
No disabled toilets anywhere and no disabled access. Manager was just generally rude and keep to charge for things we hadn’t had. No wonder the place was empty.
Food was average.
Service staff were kind.
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Date of stay: August 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
J4444 wrote a review Jun 2021
London, United Kingdom30 contributions56 helpful votes
2.0 of 5 bubbles
Dated, dirty, woke up by junkies shouting at traffic lights in the street.

Thought it would be good enough if it had a bed and a shower after a day on the bike at BPW so just booked somewhere close. Not seen a hotel this bad in years though, quite a special effort.
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Date of stay: June 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ash wrote a review Jul 2020
8 contributions7 helpful votes
1.0 of 5 bubbles
Owner's are rude and arrogant. 80's- 90's style interior. Watched their kitchen staff tip all their oil down the drains at the rear of the hotel, along with beer waste. You can smell the yeast as you enter the hotel.
Full of asbestos, which they are currently removing slowly and disposing it into a skip at the rear of the hotel. Can tell where the money is going, on all his expensive cars whilst the hotel sits in outdated clutter, used to be amazing 20 years ago.
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Date of stay: February 2020
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: outdated and sad.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana J wrote a review Mar 2020
Cardiff, United Kingdom3 contributions1 helpful vote
4.0 of 5 bubbles
I am a tourist guide who worked with a group of 55 French rugby fans who travelled to Wales for the Wales France rugby international match. They have asked me to submit this review on their behalf.'We stayed two nights at the Castle Hotel. An excellent hotel with 45 comfortable and spacious bedrooms, situated right in the town centre and surrounded by pubs and shops. Friendly staff who were always ready to help. An excellent dinner and great service.'
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Date of stay: February 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort56532346080, Manager at Castle Hotel
Responded 12 Mar 2020
Dear customer. Many thanks feeding back to us and encouraging my staff to do their best to look after guests. Regards Vera
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah-Jane H wrote a review Jul 2021
Wickford, United Kingdom118 contributions19 helpful votes
4.0 of 5 bubbles
Really nice hotel in the centre,car park 100 yards away. Lovely clean reception, staff were friendly on arrival. Clean & fresh room nice furniture comfortable bed, couldn't complain about anything. Breakfast was made to order due to covid guidelines, very nice what I had.
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Date of stay: June 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
andrew h wrote a review Nov 2014
1 contribution6 helpful votes
1.0 of 5 bubbles
what can i say dated thats an understatement, i half expected Gene Hunt to burst in and arrest me ,no hot water in the hand basin and i mean no water nothing wasn't working, and the cold tap made the funniest nose, the shower mmmm ok if your short and well it was like standing under a leaking pipe only a dribble of water,
The room was dark and felt dirty the furniture well it did make me chuckle, i felt that i had stepped back in time, no handle on the inside of the bedroom door so if it did shut you would be looked in, and the bathroom door well it puzzled me the lock was on the outside.
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Date of stay: November 2014
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: if your up for a laugh do it, if you have no sense of humour book in somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dottrie wrote a review Jul 2014
merthyr tydfil1 contribution6 helpful votes
1.0 of 5 bubbles
Booked for a executive double room.
Manager insisted executive double room at higher rates. I paid for executive double room at discounted rate.
Only had standard double.
I complained but they didn't want to know.
Would not recommend.
Uncomfortable very dated and not as described .
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Date of stay: July 2014
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from castlestreet, Owner at Castle Hotel
Responded 25 Jul 2014
Guest booked a double room with en-suite. We do not have 2 classifications of a double room. The guest expected a suite for the same price as a double. When offered to upgrade to a suite for the additional cost the guest declined. No further complaint was made in regards to the room, even on check out. Unfortunately we cannot apprehend guest complaints and unless informed of a problem we cannot solve it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natasha D wrote a review Mar 2018
Brighton, United Kingdom34 contributions72 helpful votes
1.0 of 5 bubbles
Boyfriend booked as we had been driving for hours and needed to stay overnight. From Outside i knew was a mistake!! Looks like snooker club. Nice enough receptionist/barman. He booked a suite well my god talk about stepping back on time 60's 70's kitch at its hideous worst. Shower bloody awful everything is awful. was told breakfast was til 10. We went down at 9.30 to be told finished at 9!! Do npt stay here travel lodge 2 mins away that didnt come up on booking.com. horrid horrid hotel
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Date of stay: March 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from castlestreet, Manager at Castle Hotel
Responded 10 Nov 2018
Dear Natasha, Thank you very much for your review. My sincerest apologies that the decor of the hotel was not to your liking however you can actually see a picture of the outside on the names third party booking site you have mentioned. We have recently started to refurbish the hotel so I do hope we will be able to welcome you back in the future so you can see the changes for yourself. Thank you again for your comments, Kind Regards, Jessica
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
geocxm wrote a review Nov 2016
Harpenden, United Kingdom27 contributions36 helpful votes
1.0 of 5 bubbles
Unhygienic. Duvets badly soiled. Slept on top of duvets as had no choice but to stay after travelling 150 miles for wedding. Nail in bed ripped jeans!!. 2/3 rooms unacceptable. Manager unbelievably rude and uncaring. Walked away when we told him we were unhappy!!

The manager got us all to pay before we even saw the rooms- a mistake we will never make again!!
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Date of stay: April 2016
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicholas M asked a question Aug 2018
1 contribution
Can we bring bicycles to this hotel?
Answer from Tariful H
1 contribution
Hi Nicholas, We didn't bring any bicycle with us. However, they have a big storage room inside and on their website it is shown that there is free storage for bikes. However, you can contact them for further details. Thanks
Answer from castlestreet
Wales
The multi-story car park is free from 6pm - 8am Monday- Saturday and closed on Sundays. If you wish to park your car there from 8am until 6pm then it costs £3.50 per day. The multi story car park locks every night from 8pm until 6 am so if you do not need your car during the night we advise that you park here, if you do need the car there is an open car park just outside the multi story which follows the same rules. If you are arriving on a Saturday night please be aware that the multi story car park locks at 8pm and will not open until 6am on MONDAY morning, so if you need to use your car on Sunday please use the open car park. If I can help you with anything else please let me know Kind regards Carley Reception
Answer from Andrew R
8 contributions
No but it is very good value
Marion B asked a question Mar 2015
Stourport on Severn, United Kingdom38 contributions20 helpful votes
is the car parking free?
Answer from DOORGASKET
Nottingham, United Kingdom28 contributions24 helpful votes
No parking facilities are available at this hotel.
Irade B wrote a tip Aug 2023
1 contribution
1.0 of 5 bubbles
"Bad time bad reception the old guy needs to find a new job "
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Ash wrote a tip Jul 2020
8 contributions7 helpful votes
1.0 of 5 bubbles
"outdated and sad."
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noelg933 wrote a tip May 2019
Ballina, Ireland48 contributions19 helpful votes
1.0 of 5 bubbles
"Stay somewhere else"
Read full review
Elliej wrote a tip Mar 2019
Aberdare, United Kingdom2 contributions2 helpful votes
5.0 of 5 bubbles
"Try the carvery very nice"
Read full review
Bayleywillow wrote a tip Sept 2018
Devon, United Kingdom480 contributions216 helpful votes
2.0 of 5 bubbles
"Book somewhere else!!"
Read full review
Not the right property for you?
There are more places to choose from in the Merthyr Tydfil area.
PRICE RANGE
£194 - £236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle hotel merthyr tydfil
LOCATION
United KingdomWalesSouth WalesMerthyr Tydfil CountyMerthyr Tydfil
NUMBER OF ROOMS
45
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CASTLE HOTEL - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about Castle Hotel
Which popular attractions are close to Castle Hotel?
Nearby attractions include Cyfarthfa Castle (0.2 miles), Mystery Rooms Merthyr (0.1 miles), and St Tydfil's Old Parish Church (0.3 miles).
What are some of the property amenities at Castle Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and room service.
Which room amenities are available at Castle Hotel?
Top room amenities include a flat screen TV, a seating area, and a sofa.
What food & drink options are available at Castle Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Castle Hotel?
Yes, paid private parking nearby, secured parking, and street parking are available to guests.
What are some restaurants close to Castle Hotel?
Conveniently located restaurants include The New Crown, Casa Bianca, and The Mine at CF47 & Castelany's Fine Dining.
Is Castle Hotel located near the city centre?
Yes, it is 0.2 miles away from the centre of Merthyr Tydfil.
Are pets allowed at Castle Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Castle Hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Portuguese, and Polish.
Are there any historical sites close to Castle Hotel?
Many travellers enjoy visiting Morlais Castle (2.0 miles).
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