This was honestly the worst vacation I have ever had. Rooms were clean and beds comfortable, and that is all that is good about it. The resort itself and staff were the top of the worst. Most of the restaurants were not open, at one point, you could only eat at a small bar but if you had children, because kids can't be at a bar, they would allow you to have a table to eat on. At one point, they served some guests without children on the deck outside the bar area where there were tables, and when my family went to order the same, they declined them service and said they had to eat at the bar. By the way, we were trying to order a $35 cheeseburger and a $30 grilled cheese. The staff must hate their job because just about every one of them treated guests as if they did not want you there. The only thing to do on the island is Beach 360 (that is if you are not a fisherman), but, if Virgin Cruiseline is in port, it is closed to all Resort World guests. There was literally nothing to do, and just about nowhere to go to be even slightly entertained. They have a TINY casino, but too, you can only do that for so long and it has limited hours too. The bar in the adult pool was not open (shocker), and there were a ton of kids screaming and having fun, splashing all over the place. At the adults only pool, and the only other one they have. Food is way overpriced ($700 for 4 people for dinner!). The $250 dollar breakfast, ordered Mimosas one morning and they didn't bother to ever bring to us. Said on checkout day they could not give us a late check out but we could store our bags at the front, so we checked out, and then they denied storing our bags (we had to carry them or just sit in the lobby for 6 hours so we sat in the lobby for 6 hours). Coffee machine in lobby never worked our entire stay, they said it was "broken". Genting Rewards for the TINY casino at the hotel, we are members in Las Vegas, they declined our players cards saying "its a different program". However, the logo for Genting Rewards in Vegas and here, are identical. If it is different, they likely should announce that. Oh, did I mention the hotel was without water one day? Listen, this sounds so bad it couldn't possibly be true. It was. I thought we were on candid camera it was so bad. I have a whole new feeling about Hilton in general, and will never give Resorts World my business again, anywhere, including Vegas. There has to be accountability for being this terrible. Vacationers beware... there are so many other better places to go than this! We were stuck there, literally, because there are limited travel options to change your plans. We were willing to pay just about anything to get out of there within the first 24 hours of being there. I highly recommend, you do not ruin your vacation time coming to this place. It is a nightmare that doesn't end, until you leave.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.