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Palacio Azteca Hotel

Traveller (51)
Room & Suite (9)
Traveller (51)
Room & Suite (9)
Dining (3)
Overview
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (210)
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Traveller rating
35
56
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5
15
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35
56
17
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15
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All reviews rosarito beach free wifi breakfast buffet nice hotel would stay here again zona rio hot water tj taxis
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1 - 5 of 128 reviews
Reviewed 10 September 2018 via mobile

Customer service could be better, room i It's okay, probably the best thing is the breakfast buffet, hotel dirty at common areas, 6th floor hallway dirty and smelly due to disposable containers with food already bad, in service elevator lobby, beer bottles and utensils on...More

Date of stay: September 2018
Thank manuelbF3188WN
Response from Gerardo D, Gerente at Palacio Azteca HotelResponded 21 October 2018

Dear Manuel B, I appreciate your comments, as I consider them a valuable tool for improvement. Since your last visit on September, we have made a lot of changes in Oprations procedures. I sincerily hope you may come to visit us and confirm this changes.and...More

Reviewed 9 August 2018

Hotel was great but a lot of late party goers making noise at 3 am and no security on site. The pool was dirty and pool furniture in poor shape. The rooms were roomy and beds were very comfortable. The restaurant was decent but nothing...More

Date of stay: August 2018
Thank Nick V
Response from Gerardo D, Gerente at Palacio Azteca HotelResponded 21 October 2018

Dear Nick V: Thank you for your comment. From your last visit in august to this day, we have been working in several improvements and reinforced procedures that now provides a rather higher standard of operations. I assure you you will be please to come...More

Reviewed 10 June 2018 via mobile

Never see 4stars hotel so bad. Swimming pool useless cause fully kids with ball, reception didn't care about my complaints. Breakfast low profile even for 10$ each person. Rooms old and with few amenities. They share every meeting room with private parties with noise and...More

Date of stay: June 2018
1  Thank Pietro M
Response from Gerardo D, Gerente at Palacio Azteca HotelResponded 21 October 2018

Dear Pietro M: Thank you for the time to share your experience. I consider guest comments, as a valuable tool for improvement. This 2018 summer was rather hot and our swimmimg pool had a higher demand than usual. We had a round of meetings regarding...More

Reviewed 4 June 2018 via mobile

I would recommend this hotel for basically anyone, the hotel was very clean and friendly staff. The prices are different once you arrive at the hotel, I pre booked my stay through TripAdvisor. They offer breakfast but it is not complementary if anyone was curious...More

Date of stay: June 2018
Thank caaroldelaherran
Response from Gerardo D, Gerente at Palacio Azteca HotelResponded 21 October 2018

Dear Caarolguznmann: We celebrate your experience at Palacio Azteca. I will share your comments with our staff, as we strive to meet and exceed guest´s expectations. Thank you, and we will keep our promise of continuing delivering the best of ourselves.

Reviewed 30 April 2018 via mobile

Decided to book this hotel based on other reviews but as much as we tried to like it, we just kept getting disappointed more and more. As soon as we opened the door to our room.. the curtain rod was completely broken.. they called maintenance...More

Date of stay: April 2018
Thank roxymau
Response from Gerardo D, Gerente at Palacio Azteca HotelResponded 21 October 2018

Dear Roxymau: I regret your experience. So unfortunately. I´d rather think of it as an exception, rather than the rule.Since your last visit, a lot of changes in supervision levels, procedures an quality standars have been set in place. As the Operations Manager I deeply...More

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About
Description
7 Niveles, habitaciones totalmente equipadas con 38 M2, CCTV, Recepción 24 horas con Staff Bilingue. Internet de alta calidad, uno de nuestros mejores servicios. Alberca sin calefacción, Restaurante y Bar. More Gimnasio de 24 horas con equipamiento profesional. Servicio de Valet Parking, Gerente en turno disponible. 7 levels, rooms fully equipped with 38 M2, CCTV, 24 hour reception with bilingual staff. High quality internet, one of our best services. Pool without heating, Restaurant and Bar. 24-hour gym with professional equipment. Valet Parking Service, Manager on Duty available. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Shuttle Bus Service
Wheelchair access
Beachfront
Breakfast included
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
201
Price range
US$79 - US$117 (Based on Average Rates for a Standard Room)
Location
Mexico > Baja California > Baja California Norte > Tijuana
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
201
Price range
US$79 - US$117 (Based on Average Rates for a Standard Room)
Location
Mexico > Baja California > Baja California Norte > Tijuana
Photos
Traveller (51)
Room & Suite (9)
Dining (3)
Pool & Beach (1)
Family and Play Areas (5)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
Killari A
10 February 2018|
Answer
Response from ABHISHEK G | Reviewed this property |
no you have to take taxi
0
Votes
Room Tips
"bring earplugs or ear buds"
J1899NEnickv
8 Aug 2018
Read review
"Ask for rooms with pool view."
charlieg_007
28 Nov 2016
Read review
"Ask for the suite with rooms with a hot tub- they are amazing!!!"
neilo626
27 Oct 2016
Read review
"yes go stay at grand or lucerna i loved those hotels"
haykushik
23 Sep 2016
Read review
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