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Palacio Azteca Hotel

Traveller (55)
Room & Suite (9)
Dining (3)

About

Location
Cleanliness
Service
Value
7 Niveles, habitaciones totalmente equipadas con 38 M2, CCTV, Recepción 24 horas con Staff Bilingue. Internet de alta calidad, uno de nuestros mejores servicios. Alberca sin calefacción, Restaurante y Bar. Gimnasio de 24 horas con equipamiento profesional. Servicio de Valet Parking, Gerente en turno disponible. 7 levels, rooms fully equipped with 38 M2, CCTV, 24 hour reception with bilingual staff. High quality internet, one of our best services. Pool without heating, Restaurant and Bar. 24-hour gym with professional equipment. Valet Parking Service, Manager on Duty available.
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Property amenities
Pool
Restaurant
Room service
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Airport transportation
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Centrally Located
HOTEL CLASS
214Reviews
68Photos
12Q+A
26Room tips
Traveller rating
  • 55
  • 87
  • 33
  • 12
  • 27
Time of year
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  • English
Popular mentions
I was in Tijuana for some Cancer Treatments last September. My first night I stayed at another hotel but it wasn’t up to par. The next day I set out to find something better. I found it at Hotel Palacio Azteca. The staff was friendly, room was clean, very good restaurant and a
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This hotel is really good. I dont know if i had a special room, but it was almost perfect: clean, quite, hot water, good wifi, comfortable beds, heater (was sooo cold in Tijuana), Tv, ... The staff is very friendly and helpful, the taxidriver, the receptionist, the bellboy. The
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Customer service could be better, room i It's okay, probably the best thing is the breakfast buffet, hotel dirty at common areas, 6th floor hallway dirty and smelly due to disposable containers with food already bad, in service elevator lobby, beer bottles and utensils on
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Response from Gerardo D, Gerente at Palacio Azteca Hotel
Responded 21 Oct 2018
Dear Manuel B, I appreciate your comments, as I consider them a valuable tool for improvement. Since your last visit on September, we have made a lot of changes in Oprations procedures. I sincerily hope you may come to visit us and confirm this changes.and many more.
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Hotel was great but a lot of late party goers making noise at 3 am and no security on site. The pool was dirty and pool furniture in poor shape. The rooms were roomy and beds were very comfortable. The restaurant was decent but nothing to rave about.
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Response from Gerardo D, Gerente at Palacio Azteca Hotel
Responded 21 Oct 2018
Dear Nick V: Thank you for your comment. From your last visit in august to this day, we have been working in several improvements and reinforced procedures that now provides a rather higher standard of operations. I assure you you will be please to come again and enjoy the array of improvements and changes. Best Rergards.
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Never see 4stars hotel so bad. Swimming pool useless cause fully kids with ball, reception didn't care about my complaints. Breakfast low profile even for 10$ each person. Rooms old and with few amenities. They share every meeting room with private parties with noise and fully
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Response from Gerardo D, Gerente at Palacio Azteca Hotel
Responded 21 Oct 2018
Dear Pietro M: Thank you for the time to share your experience. I consider guest comments, as a valuable tool for improvement. This 2018 summer was rather hot and our swimmimg pool had a higher demand than usual. We had a round of meetings regarding amenities in rooms and changed them. We also replace 100% bathtowels, hand-towels, washclothes and bath mats, we also improved the WiFi quality, just to mention a few aspects. I really hope you will consider returning one more time to witness this and other changes.
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Photo provided by managementPalacio Azteca Hotel
Alberca
Vista desde habitación 506 del 5to piso
From my room on the 7th floor
morning view from my window
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12
Whats there guest policy?
do they have safe in your rooms? or at front dest?
Si, yes.
0 votes
Yes taxi for free from the hotel.
0 votes
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I want to cancel my reservation
0 votes
I have not seen washers or driers.
0 votes
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123
"bring earplugs or ear buds"
"Ask for rooms with pool view."
"Ask for the suite with rooms with a hot tub- they are amazing!!!"
"yes go stay at grand or lucerna i loved those hotels"
"Top floor! "
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123456
PRICE RANGE
US$88 - US$117 (Based on Average Rates for a Standard Room)
LOCATION
MexicoBaja CaliforniaBaja California NorteTijuana
NUMBER OF ROOMS
201
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