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iStay Hotel Ciudad Juarez

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iStay Hotel Ciudad Juarez
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298 Reviews from our TripAdvisor Community

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Showing 46: English reviews
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Edgewood, New Mexico
Reviewed 2 days ago NEW

Great location and service. Staff was wonderful and very friendly and helpful. Have stayed here before and the accommodations were great then and still are. I would recommend the stay and the food to anyone who is visiting Mexico.

Review collected in partnership with this hotel
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Helpful?
Thank D9906IUlarryc
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

Reviewed 3 days ago NEWvia mobile

The hotel is located a little far from downtown Juarez but I didn't mind that because there's a lot of places to go near the hotel, awesome Spanish restaurant just crossing the street. Overall it's a nice hotel.

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Helpful?
Thank Nash L
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Es...

Puerto Vallarta, Mexico
Reviewed 4 days ago NEW

The hotel , was very nice and located in a good area. Many restaurants and a mall within walking distance. The hotel was clean and the breakfast was ok.. It as about 30 min from the airport . THE ONLY THE PROBLEM i FOUND WAS THE ROOM KEY SYSTEM. I WAS THERE 3 DAYS AND EACH DAY HAD TO RETURN...

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Helpful?
Thank dpindurante
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Austin TX
Reviewed 4 days ago NEW

We have been coming here for a few years now every visit is excellent. The customer service is wonderful the food is great. We enjoy the hotel gym, pool and business center as well as Sobrano's the department store, bar and restaurant that are connected to the hotel (never have to leave if you don't want to). It's close proximity...

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Helpful?
Thank valentinm462
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

Odessa
Reviewed 1 week ago

The only complaint is there was only one water bottle. But not a big deal. I did forget my shoes at check out. Called the next day and they were still there. They hold them for me. Glad they were honest and returned them. I definitely will stay at this hotel again...

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Helpful?
Thank Elvia D
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

Reviewed 1 week ago via mobile

I stayed here one night! It is basic but it has what you need, if you are only using it for sleeping and shower. It is clean, comfortable beds, and enough space. It has TV but honestly I did not see it, so I can't give a review about it. It is good for the price. Also, nice indoor pool.

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Helpful?
Thank Brenda B
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

El Paso
Reviewed 2 weeks ago

Very clean and modern rooms with a gorgeous view of the city. The covered pool's temperature was perfect and room service was prompt and friendly. The value also was very appealing. I would definitely recommend this hotel to family and friends! Good job!!

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Helpful?
Thank raulcR1354IF
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

Carlsbad
Reviewed 3 weeks ago

Excellent pillows friendly staff very nice location and everything was modern and remodeled. The pool was very nice and I liked the gym and laundry room. The best part is the high speed wifi available in every room

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Thank jakeh333
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

El Paso
Reviewed 12 January 2017

Great place for families. We spend our new years at this place, my kids enjoyed the indoor swimming pool. They have a store that is next to the hotel called Sanbors and its linked thru the hotel. You can eat there and buy good book, board games check out their electronics and they also have a bakery

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Helpful?
Thank 428ricardov
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

hank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

Sd
Reviewed 3 January 2017

Having Sanborns next door made this a very nice stay. Without Sanborns IStay is nice, but nothing special. Sanborns has a very nice cocktail lounge and has a great bakery. New Years day at noon no coffee at the IStay, went next door to Sanborns, got a coffee and roll for a $1.00

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Helpful?
Thank philipsA3872SI
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The iStay Hotel Ciudad Juarez is located in the city's best shopping and business district, just a few minutes from the El Paso International Airport and just ten minutes from the International Bridge.Enjoy the comfort of our facilites while you take care of business. To makes it easier your submit iStay Hotel Ciudad Juarez is located just 6 miles fromt the American Consulate (15 minutes by car). We are just at 20 minutes from the Ciudad Juarez Airport and 5 minutes from the Delphi Technical Center.You can find a wide variety of activities and entertainment from movie, theatres and restaurants to nightclubs, bars and more in front of the iStay Hotel Ciudad Juarez.Our hotel offers high-speed internet access in rooms and wireless internet in public areas. ... more   less 

Additional Information about iStay Hotel Ciudad Juarez

Address: Avenida Paseo Triunfo de La Republica 3745 | Colonia Circuito Pronaf, Ciudad Juarez 32310, Mexico (Formerly Holiday Inn Express)
Region: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: £34 - £44 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — iStay Hotel Ciudad Juarez 2.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Express Ciudad Juarez Hotel Ciudad Juarez
Holiday Inn Ciudad Juarez
Ciudad Juarez Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from iStay Hotel Ciudad Juarez staff and other travellers.
4 questions
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Questions? Get answers from iStay Hotel Ciudad Juarez staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not in the back, view to the pool”
 of 5 bubbles 77salvatoref, 29 Sep 2016 | Read review
“Use the top floors which are the quiter, avoid first floor even worse if they are on the pool side.”
 of 5 bubbles martinmM1761SR, 2 Aug 2016 | Read review
“Rooms away from the pool are quit!”
 of 5 bubbles leticiaO_12, 16 Jun 2016 | Read review
“Check in BEFORE 6 p.m. or they will screw you out of a room.”
 of 5 bubbles mario9193, 29 May 2016 | Read review
“1st Floor is quieter and it's easy to run around.”
 of 5 bubbles mario9193, 21 Dec 2015 | Read review
5 of 5