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Crowne Plaza Monterrey

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Crowne Plaza Monterrey
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305 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Houston, Texas
Reviewed yesterday NEW

The location was great for the wedding we attended, and the shopping plaza is just down the street. We drank a couple of beers at the hotel bar, and listened to the live music. The public facilities were very nice. However, the rooms were dated and dirty. The bathroom had poor water pressure and temperature control. The beds felt old....

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Helpful?
Thank Aaron G
Milwaukee, Wisconsin
Reviewed 2 weeks ago via mobile

Friendly and helpful staff. Has a good restaurant for those evenings you're tired from work and just want to eat at the hotel. Room was comfortable and well-appointed. Would recommend for all travelers, business or pleasure.

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Helpful?
Thank iluvtraveling123
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rodrigo P. FOM

Monterrey, Mexico
Reviewed 4 weeks ago

I spent some time there, twice per year at lease, I am local in Monterrey but I use the hotel in Sep 16th event and eventually to take the kids and have fun, the facility is a little bit old, and in some areas the maintenance is not enough, they offer warm water in the swimming pool but not always...

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Helpful?
Thank Rogelio_Cuellar
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rodrigo P. FOM

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 10 December 2016 via mobile

Great food at the CrownPlaza Restaurant. However, terrible customer service. We had to chased our waitress for cocktails menus, coffee, water, etc. We choose Buffett style so we served our selves except for drinks. Not only that! We noticed we were charged for additional items we did not consumed. We would had consumed more, but our cocktails were never served....

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Helpful?
Thank A TripAdvisor Member
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you for your candid review. We apologize that your recent visit did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rodrigo...

Reviewed 16 November 2016 via mobile

This hotel has a terrible service! The staff does not care to provide attentive service. Restaurant food is good but really expensive and everything is served cold ( had to return my plate three times in two different occasions) Front desk service is the worst I was supposed to have a pre-paid reservation (corporate) and when I arrived they requested...

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Helpful?
Thank Angelica R
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rodrigo...

Mexico City, Mexico
Reviewed 14 November 2016

The place had all the confort a person needs! The buffet breakfast was excellent since 6 am ! A beautiful covered swimming pool with a small gym was a plus!. The location was great, at walking distance to the mega plaza.

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Helpful?
Thank Rochi_33574
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rodrigo P. FOM

Porto, Portugal
Reviewed 8 November 2016

I was given a suite.... Huge room, on the top floor . Very confortable bed, very nice room. Breakfast was on the top floor, very conveniente. The service is amazing on this Hotel, people are very nice. Restaurant open 24/7

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Helpful?
Thank Joao A
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rodrigo P. FOM

Reviewed 31 October 2016 via mobile

We had a good time here, the hotel is in a good location and has a nice pool area, we liked the service they were helpful the whole time, we also liked the food, I really appreciate places with panoramic elevators because of my claustrophobic problem, this hotel has this kind of elevators.

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Helpful?
Thank Alejandra H
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rodrigo P. FOM

Reviewed 4 August 2016 via mobile

It is a ok place to stay very close to everything. The rooms are very tidy and clean. The view is great from all rooms, and the restaurant buffet is really good. The pool is small and the gym is also small byt it was sufficient for our use. The personel Were also kind and helpful.

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Helpful?
Thank Peter M
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Mr Peter M, On behalf of all of us here at the Crowne Plaza Monterrey, I would like to take the opportunity to thank you for staying with us and appreciate you taking the time making us aware of your experience during your recent visit. We are always pleased to receive praise and acknowledgements of such positive nature. It...

Montreal
Reviewed 31 July 2016

It's funny that so many people are writing how old it was. It was by far the most ultramodern place I stayed in Mexico as I tend to prefer the traditional Spanish colonial style hotels with archways that exude history. To use the elevator, you had to scan your key in front of a sensor, which I'd never done at...

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1Thank mtlbaltdan
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Mtbaltdan: On behalf of all of us here at the Crowne Plaza Monterrey, I would like to take the opportunity to thank you for staying with us and appreciate you taking the time making us aware of your wonderful experience during your recent visit. I am delighted to hear you were very pleased with our newly renovated elevators. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Monterrey, located in the Monterrey Historic Area on Avenida Constitución, in the heart of Monterrey, is just a few minutes from the Mariano Escobedo International Airport and major business centers, as well as the most important museums and entertainment facilities. Our facilities include rooms for conventions with a capacity of up to 1200 people, a business center that is open 24 hours a day, high-speed Internet access in the rooms, our new Sleep Advantage concept, Club Solarium with jacuzzi, indoor heated pool, gym, massage room and sauna. ... more   less 

Additional Information about Crowne Plaza Monterrey

Address: Avenida Constitucion Oriente 300, Monterrey 64000, Mexico
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: £81 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Monterrey 3.5*
Number of rooms: 403
Reservation Options:
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Also Known As:
Crowne Plaza Monterrey Hotel Monterrey
Monterrey Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Monterrey staff and other travellers.
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Questions? Get answers from Crowne Plaza Monterrey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In case of event in the hotel, the higher levels help you to avoid noice”
 of 5 bubbles Rogelio_Cuellar, 22 Dec 2016 | Read review
“Extra amenities and food on level 14th for some rooms. The waiter made an extra effort to accomodate food for special diets.”
 of 5 bubbles Rochi_33574, 14 Nov 2016 | Read review
“Don't go near there!”
 of 5 bubbles Jorge_sainzmx, 29 Jun 2016 | Read review
“Get a room as high as possible to dampen the noise effect”
 of 5 bubbles J2211QDjohnc, 6 May 2016 | Read review
“With the music that plays in the lobby.. I would recommend a higher floor and a room with double doors!”
 of 5 bubbles Phil_James1, 22 Jan 2016 | Read review
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