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Crowne Plaza Monterrey

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Crowne Plaza Monterrey
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298 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Reviewed 2 weeks ago via mobile

This hotel has a terrible service! The staff does not care to provide attentive service. Restaurant food is good but really expensive and everything is served cold ( had to return my plate three times in two different occasions) Front desk service is the worst I was supposed to have a pre-paid reservation (corporate) and when I arrived they requested...

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Helpful?
Thank Angelica R
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rodrigo...

Mexico City, Mexico
Reviewed 3 weeks ago

The place had all the confort a person needs! The buffet breakfast was excellent since 6 am ! A beautiful covered swimming pool with a small gym was a plus!. The location was great, at walking distance to the mega plaza.

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Helpful?
Thank Rochi_33574
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rodrigo P. FOM

Porto, Portugal
Reviewed 4 weeks ago

I was given a suite.... Huge room, on the top floor . Very confortable bed, very nice room. Breakfast was on the top floor, very conveniente. The service is amazing on this Hotel, people are very nice. Restaurant open 24/7

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Helpful?
Thank Joao A
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rodrigo P. FOM

Reviewed 31 October 2016 via mobile

We had a good time here, the hotel is in a good location and has a nice pool area, we liked the service they were helpful the whole time, we also liked the food, I really appreciate places with panoramic elevators because of my claustrophobic problem, this hotel has this kind of elevators.

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Helpful?
Thank Alejandra H
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rodrigo P. FOM

Reviewed 4 August 2016 via mobile

It is a ok place to stay very close to everything. The rooms are very tidy and clean. The view is great from all rooms, and the restaurant buffet is really good. The pool is small and the gym is also small byt it was sufficient for our use. The personel Were also kind and helpful.

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Helpful?
Thank Peter M
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Mr Peter M, On behalf of all of us here at the Crowne Plaza Monterrey, I would like to take the opportunity to thank you for staying with us and appreciate you taking the time making us aware of your experience during your recent visit. We are always pleased to receive praise and acknowledgements of such positive nature. It...

Montreal
Reviewed 31 July 2016

It's funny that so many people are writing how old it was. It was by far the most ultramodern place I stayed in Mexico as I tend to prefer the traditional Spanish colonial style hotels with archways that exude history. To use the elevator, you had to scan your key in front of a sensor, which I'd never done at...

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Helpful?
1Thank mtlbaltdan
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Mtbaltdan: On behalf of all of us here at the Crowne Plaza Monterrey, I would like to take the opportunity to thank you for staying with us and appreciate you taking the time making us aware of your wonderful experience during your recent visit. I am delighted to hear you were very pleased with our newly renovated elevators. We...

CA
Reviewed 30 July 2016

Stayed for 12 nights at the Crown Plaza in Monterrey Mexico. For someone who does not speak Spanish, it was a convenient hotel to stay at. They have a restaurant within the hotel, is within walking distant from a 7-Eleven and a walking mall shopping area with more restaurants. Workout area is large, but in the pool area. Not bad...

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Helpful?
Thank Consolidated S
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Consolidated S: Thank you for taking the time to submit a review of your recent stay at the Crowne Plaza Monterrey Down Town. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We look forward to welcoming you...

Reviewed 24 July 2016 via mobile

The hotel was nice but the service is really terrible, the breakfast was only for one person, so don't bring your family here because everything is so expensive. The breakfast for one is around $260 MXN, and the dinner for one is $400 + drinks. And the food is really bad, my daughter got an infection and she was in...

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Helpful?
Thank Carlos G
ARTGM, Manager at Crowne Plaza Monterrey, responded to this review

Mr. Carlos G Please accept our apologies for the inconveniences that you experienced during your stay with us. We appreciate your feedback and our management team will look into in fully and make sure that the issues you mentioned are corrected. We do hope that we will be able to show you that this was not the normal experience for...

Mexico City, Mexico
Reviewed 2 July 2016

This hotel is old, the location is very good and convenient but the price-quality ratio is very narrow, the rooms are well equipped but the furniture is old, the AC is not adjustable. It offers free parking, so that´s a pro. Be aware that exactly at check out time the room key stops working on your door and in the...

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Helpful?
1Thank scint1st
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Crowne Plaza Monterrey Down Town. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We look forward to welcoming you back again son!...

Mexico City, Mexico
Reviewed 29 June 2016

Being a part of the IHG program, there is a promotion that if you stay in three or more different hotel brands, you get 20,000 points. I needed only one so I decided to change from Intercontinental to this one. It is really BAD!!! Old and smelly. The beds are really uncomfortable. WiFi? Supposedly it is a hotel for road...

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Helpful?
Thank Jorge_sainzmx
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Dear Jorge_sainzmx thank you to fill out the review and give us your comments about your recent stay ,I am sorry for the inconvenience during your stay, we are working hard to improve it.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Monterrey, located in the Monterrey Historic Area on Avenida Constitución, in the heart of Monterrey, is just a few minutes from the Mariano Escobedo International Airport and major business centers, as well as the most important museums and entertainment facilities. Our facilities include rooms for conventions with a capacity of up to 1200 people, a business center that is open 24 hours a day, high-speed Internet access in the rooms, our new Sleep Advantage concept, Club Solarium with jacuzzi, indoor heated pool, gym, massage room and sauna. ... more   less 

Additional Information about Crowne Plaza Monterrey

Address: Avenida Constitucion Oriente 300, Monterrey 64000, Mexico
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: £78 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Monterrey 3.5*
Number of rooms: 403
Reservation Options:
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Also Known As:
Crowne Plaza Monterrey Hotel Monterrey
Monterrey Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Monterrey staff and other travellers.
1 question
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Questions? Get answers from Crowne Plaza Monterrey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Extra amenities and food on level 14th for some rooms. The waiter made an extra effort to accomodate food for special diets.”
 of 5 bubbles Rochi_33574, 14 Nov 2016 | Read review
“Don't go near there!”
 of 5 bubbles Jorge_sainzmx, 29 Jun 2016 | Read review
“Get a room as high as possible to dampen the noise effect”
 of 5 bubbles J2211QDjohnc, 6 May 2016 | Read review
“With the music that plays in the lobby.. I would recommend a higher floor and a room with double doors!”
 of 5 bubbles Phil_James1, 22 Jan 2016 | Read review
“It doesn't matter what side of the hotel you are on, you will have a great view.”
 of 5 bubbles DavidVaz888, 18 Jul 2015 | Read review
5 of 5
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