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Hilton Garden Inn Monterrey

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Hilton Garden Inn Monterrey
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334 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Reviewed 5 days ago NEWvia mobile

I am an Hilton Honors Member and this Hotel is not living up to the expectations you have by booking a Hilton Hotel. It looks nice from the outside but the rooms are really dirty and smelly. I had someone's snod on my bed and my sofa looked like someone was decomposing there earlier. The shower curtain smelled like sweaty...

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Helpful?
Thank Paul-Simon S
Mirna G, Director of Sales at Hilton Garden Inn Monterrey, responded to this review

Dear Paul Simon S Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. In a short time will be start some renovations in...

Reviewed 2 weeks ago

It was delicious. The waiter was very kind and provided a very good service. The food was good, super delicious and the dessert oh God! I loved it. The manager of the hotel was actually there at the place to welcome us. Then she was altogether attentive to us. She would always ask if we were needing anything else. She...

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Helpful?
1Thank Bono C
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Bono C, Thank you for taking a moment to share your experience! I am happy to hear you found the service in our restaurant to your liking. We look forward to welcoming you back to our hotel in the future, we promise to do whatever it takes to ensure you are satisfied. See you soon...... Mirna García General Manager

stanv
Reviewed 2 weeks ago via mobile

Very clean & convenient. The rooms are nice and the staff is friendly. Location is safe and it's easy walking distance to local eateries. Price is a bit high, but it's a good quality place to stay. The staff went out of their way to ensure everything was perfect.

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Helpful?
Thank stanv
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Stanv Thank you for taking a moment to share your experience. I am happy to hear you found the service in general to your liking. We look forward to welcoming you back to our hotel in the future. It will be a pleasure to see you again, always welcome!!! Regadars, Mirna García General Manager

Stockholm, Sweden
Reviewed 2 weeks ago

Old and low quality hotel, definitely needs a renovation. Was disappointed with the quality compared to most Hilton hotels that are much better. The shower had no pressure and the towels and sheets were old.

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Helpful?
1Thank Shabnam T
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Shabnam: Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. I am sorry you found you’re our installation unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day with our service. In a...

Denver, Colorado
Reviewed 3 weeks ago

Dirty, dingy, rundown hotel. Unhelpful staff. Broken fitness center equipment. Poorly lit rooms. Impossible to get comfortable temperature in room. Either too hot or too cold. Miserable experience. Desperately needs renovation and new management.

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Helpful?
1Thank B2290MVdavidf
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Guest Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. I am sorry you found you’re our installation unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day with our service. In a...

Laredo, Texas
Reviewed 12 October 2016

Some items didn't work, change room for the size of bed I requested in my reservation and poor wifi conection. Food eas good but club sándwich the bread too small. My stay was in this hotel for a wedding near the hotel

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Helpful?
Thank Margarita G
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Miss. Margarita G Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. I am sorry you found you’re our installation unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day with our service....

Santiago, Chile
Reviewed 11 October 2016 via mobile

A decent business hotel. Nothing special but all basic needs are met. Service was good and food at their restaurant was good as well. Good location and easy access to the Santa Catarina area. I'd definitely be back.

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Helpful?
Thank Fred J
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Fred Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. See you soon! Sincerely, Mirna García General...

Round Rock, TX
Reviewed 5 October 2016

Stayed here on my first trip to the Monterrey based on the location and proximity to the partners I was visiting. Very friendly staff, great value, clean, good location, and quiet. Only feedback would be that as a business traveler hotel the speed of the internet was very poor - < 1 MB download speed. Needed to download a couple...

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Helpful?
Thank rrcoopers
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Rrcoopers Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback regarding the wireless internet service and apologize that it didn’t meet your expectations. I will address your feedback directly with our team. If there is anything else I can do for you at this time, please...

Philadelphia, United States
Reviewed 2 October 2016

The hotel is old but well maintained. They take good care of the guests. The Hotel is adjacent to a food court with quick lunch options. Decent dinner choices are also available at the hotel. Breakfast is excellent with American, Mexican food choices.

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Helpful?
Thank Prabhakar S
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Prabhakar S: Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed....

Reviewed 26 September 2016

It was a very small room, even though we were three it didnt have enough towels, we bought some beers to put in the fridge and it ended up hotter than they where the night before.it seemed very fake, no real walls, and they bothered us for filling up the bathtub.

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Helpful?
Thank Alonso P
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Mr. Alonso P Thank you for taking the time to share your experience about your recent stay at our hotel. I am sorry you found you’re our installation unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day with our service. In a short time will be start some...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Hilton Garden Inn Monterrey

Address: Boulevard Antonio L. Rodriguez No. 1880 | Nuevo Leon, Monterrey 64660, Mexico
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: £49 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Monterrey 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Monterrey
Hotel Style:
#9 Business Hotel in Monterrey
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Monterrey staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Monterrey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the table near the terrace are the best ones to have a nice chat while eating.”
 of 5 bubbles bonoc878, 22 Nov 2016 | Read review
“The hotel is small so you won't have that good of a view... request something looking at the Cerro de la Silla if you can.”
 of 5 bubbles PatriciaR42, 5 Jan 2016 | Read review
“Request a room facing the mountain because the other side faces offices.”
 of 5 bubbles marcos_albuquerque, 10 Sep 2015 | Read review
“My room was in the forth floor it was very good nice comfy bed.”
 of 5 bubbles 661juliust, 2 Jun 2015 | Read review
“Go somewhere else!”
 of 5 bubbles 429BobB, 17 Mar 2015 | Read review
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