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iStay Hotel Monterrey Historico

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Traveller (107)
Room & Suite (73)
Traveller (107)
Room & Suite (73)
Dining (23)
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23 Dec24 Dec
1 room, 2 adults, 0 children
Standard Room
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Room Service
Wheelchair access
Public Wifi
Meeting Rooms
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Dry Cleaning
Outdoor pool
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
Centrally Located
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Special Offer:Package Deal
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Reviews (1,720)
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1 - 5 of 48 reviews
Reviewed 2 weeks ago

needs improvement in many areas for the price they wanted to charge me.My brother in law reserved a room for MXN$900 and they were charging me MXN$2700 for the same dates and number of people.Things I liked: views from the top floor, bed was confy,...More

Review collected in partnership with this hotel
Date of stay: November 2018
Thank David R
Response from Nancy F, Manager at iStay Hotel Monterrey HistoricoResponded 2 weeks ago

Thanks for letting us know. We regret the inconvenience you suffered during your accommodation as this does not represent our usual standards. We will share your opinion with our staff and implement the necessary changes. We hope you will stay with us again so we...More

Reviewed 26 July 2018

Shame on you! You allow all those soccer team teenagers to stay without supervision in their rooms just to make some money. Your hotel had to many soccer teams and that was a real mess. There were always 15-20 teenagers outside my door, and we...More

Review collected in partnership with this hotel
Date of stay: July 2018
Thank Enrique L
Response from Nancy F, Manager at iStay Hotel Monterrey HistoricoResponded 9 August 2018

Thanks for your honest opinion. We regret that your recent accommodation did not meet your expectations. We appreciate your comments and we will share them with our team in order to continue improving our services. We hope to have the opportunity to receive it again...More

Reviewed 22 July 2018

air-conditioning doesn’t work ,hot water ran out after the first day . the rooms are smelling , extremely noisy . way too many kids running around with no parental supervision the most horrible vacation ever .More

Review collected in partnership with this hotel
Date of stay: July 2018
Thank rupese76
Response from Nancy F, Manager at iStay Hotel Monterrey HistoricoResponded 9 August 2018

Thank you for your opinion regarding your recent visit to our hotel. We offer our sincere apologies for the inconvenience you suffered during your accommodation due to the condition of the room. Do not hesitate to analyze these problems. We value your comments and appreciate...More

Reviewed 24 May 2018

Had a great stay at IStay Hotel, everyone was very helpful and courteous, the location is suberb, right in the middle of downtown where there is plenty of great restaurants, places to go shopping, so much to do and see by MacroPlaza. the only bad...More

Review collected in partnership with this hotel
Date of stay: May 2018
Thank Horacio G
Response from MARM0741, Director General at iStay Hotel Monterrey HistoricoResponded 30 May 2018

Dear Horacio: Thank you for contact us regarding your experience with us. We greatly appreciate you taking the time to give us your comments . I have forwarded your comments to the involved departaments . I know they share our vision of providing the best...More

Reviewed 13 April 2018

Check in was delayed because rooms weren't ready (at 5pm). Rooms are small and dark. Smell of mold and dampness in the rooms. Aircon was noisy. Reminded me of those rundown hostels we used to stay when backpacking in poor countries in the early 00's....More

Review collected in partnership with this hotel
Date of stay: April 2018
Thank eg943693
Response from MARM1963, Director General at iStay Hotel Monterrey HistoricoResponded 19 April 2018

Dear Value Guest: Thank you for contact us regarding your experience with us. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience it may have caused you. It is a goal to consistently provide superior...More

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Questions & Answers
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17 March 2017|
AnswerShow all 2 answers
Response from MARM0741 | Property representative |
Dear PasaMty: No, our rates do not include breakfast. If you have any questions, please contact us. Thanks
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Room Tips
"location, bed bugs"
2 Apr 2017
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"Ask for a room with a window towards the South, mountain view."
27 Jul 2016
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"Rooms on upper floors are less noisy"
26 Apr 2016
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"Higher floors are less polluted from the streets and quieter. However, the elevators tend to get confused..."
7 Jan 2015
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US$51 - US$98 (Based on Average Rates for a Standard Room)
MexicoNorthern MexicoNuevo LeonMonterrey
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