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Mayan Palace Acapulco

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#7 of 179 Hotels in Acapulco
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Mayan Palace Acapulco
Mayan Palace Acapulco
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881 Reviews from our TripAdvisor Community

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Showing 646: English reviews
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW via mobile

On their website it looked like the hotel was next to the ocean...NOT. They put us in a room that had two double beds and a TV, period. We called the front desk and asked if we could pay extra to get an oceanfront room and were told there were none available (the Grand Mayan is next door and has... More 

Helpful?
Thank Linda M
cnitab
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago

The resort itself is beautiful but I was disappointed in the rooms. The staff was very nice and everyone spoke. They didn't speak English well for it to be a resort like that. The rooms need to be updated because their was mold and blood stains on the linen as well as a dirty bed skirt and dirty pillow cover.... More 

Helpful?
Thank cnitab
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your stay at Mayan Palace. We are delighted to find out that our staff was welcoming as this is what we strive for every day. However, we are disappointed that we were unable to meet your expectations to the fullest. Comments like yours enable our... More 

Penn, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

We currently just arrived at the Mayan Palace. We booked a 1 bedroom and when we arrived we were placed in a very small studio home. When we asked why we were placed in a Studio when we booked a 1 bedroon they told me sorry but that's all that is available. The hotel is beautiful but the service sucks.... More 

Helpful?
3 Thank ILove2Travel365
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay with us.´ We are sorry to hear about the inconveniences experienced during your visit since we are always looking to surpass our clients’ expectations of genuine hospitality at all our resorts, by providing outstanding locations and service excellence; even when faced... More 

Terrebonne, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2016

We stayed at the Mayan Palace/Grand Mayan. The resort is beautiful. Well kept grounds. Nice rooms. The staff is very friendly and polite. We had the BEST taxi driver/tour guide: Sergio Molina. Sergio picked us up from the airport and he took very good care of us the whole week. He is very knowledgeable about the area and it's history,... More 

Helpful?
1 Thank berlyturtle
Mexico City, Mexico
Level Contributor
124 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 23 September 2016 via mobile

The Mayan Palace in Acapulco has the "beach" and the "golf" installations. As the name suggests, the "beach" is beachfront property, while the "Golf" is a couple of hundred yards inside, but provides a really nice water park for kids. The only restaurant here is a pool side place and the bar is also a pool bar. If you are... More 

Helpful?
Thank rortiz5
Hayward, California
Level Contributor
56 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 September 2016

First trip to Acapulco and spent a week at Mayan Palace Acapulco which was not the original place. The original place was closed because it was "slow season". We got in early (10:30 a.m.) and were told we would have to wait until after 5 p.m. or later for a room. After traveling overnight it is not something you want... More 

Helpful?
Thank BMore-2015
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are certain Maria will gladly receive your feedback. However, we are sorry to hear about the inconveniences experienced.... More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2016 via mobile

We had a great vacation here. I can honestly say that wherever we went to the pool, to the front desk, walking to our room, to the grand Mayan. Everyone was so polite and greeted you with a smile, and they placed their hand to their heart and wished you a good day, good evening, good morning. Very very very... More 

Helpful?
2 Thank Zaida B
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much... More 

Minneapolis MN
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2016

We stayed at Mayan Palace and service was excellent. The attention you receive from the servers is next to none. The food also is very good as well as the swim up bar service. Hotel and the rooms are very clean and well taken care of.

Helpful?
2 Thank Peter S
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2016 via mobile

The hotel itself is very clean and the service is friendly and fast. The restaurant prices are very reasonable and the breakfast buffet was our favorite meal of the day! My only complaint is that more of the restaurants don't have A/C so its can be a bit hot while you are trying to enjoy your meal. All in all... More 

Helpful?
2 Thank michelle l
Mexico City, Mexico
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 July 2016 via mobile

We stayed at mayan palace golf and the attention is excellent, the food its also very good, and the beds, but the tv at our room was so small, the noise at the corridor was too high and for the price paid they can have a door noise proof.

Helpful?
2 Thank Rodrigo M

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting

Additional Information about Mayan Palace Acapulco

Address: Avenida Del Palmar 1121 | Playa Diamante, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: £166 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Palace Acapulco 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco
Hotel Style:
#5 Romantic Hotel in Acapulco
#6 Family Hotel in Acapulco
#7 Luxury Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Acapulco staff and other travellers.
64 questions
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Questions? Get answers from Mayan Palace Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not choose the studio, it does not have a microwave or refrigerator”
 of 5 bubbles cnitab, 11 Nov 2016 | Read review
“The fixtures and furniture were outdated, but clean. The best room faces the pool.”
 of 5 bubbles darthyj, 26 May 2016 | Read review
“My family stayed in the 4th building it was a bit of a walk back to our room at night but it was worth it because it was so quite.”
 of 5 bubbles 248mayaj, 1 May 2016 | Read review
“This facility offers a room with front view of the pool and ocean or a room with a view of the lovely golf course.”
  • Night View of the Pool
  • The New Pool
 of 5 bubbles SpacemanHarry, 28 Apr 2016 | Read review
“All rooms seemed fine.”
 of 5 bubbles 572NatalieG, 25 Apr 2016 | Read review
5 of 5
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