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Krystal Beach Acapulco

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Krystal Beach Acapulco
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737 Reviews from our TripAdvisor Community

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Showing 11: English reviews
Australia
Reviewed 5 October 2016 via mobile

We stayed here recently and thought the place was pretty good. It is an older building that probably hasn't been as kept up date as it could be, particularly in the rooms. That is however, reflected in the price you pay. We had an ocean view room and the view was spectacular, breakfast was good and decently priced. The woman...

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Helpful?
2Thank Lexnala
KrystalAcapulco, Manager at Krystal Beach Acapulco, responded to this review

I'm sorry you came away from our hotel feeling unsatisfied. we try hard to make the customer happy. our front desk clerk was only following the rules, without thinking about the guest. Please accept my deepest apology. thank you for bringing this to our attention. Regards.

Montreal, Canada
Reviewed 14 April 2016

Had a problem checking out at an early morning hour. The hotel system was down and couldn't get my bill. Everyone there, from Guadalupe at the reception to Rene Ramirez the General Director did everything they could to resolve the situation. I received all pertaining documents via email the same morning. Excellent service all around. Gracias Rene, gracias Guadalupe and...

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2Thank alejandroescobar2016
Matagorda, Texas
Reviewed 27 February 2016

This is an older hotel but it is very well maintained. It is right on the beach with a beautiful view of Acapulco Bay. If you don't pay for an ocean view you still have a good view of the mountains. Many of the staff do not speak English so bring a translation book or app with you. The staff...

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Helpful?
1Thank lichenthebeach
Aloha
Reviewed 18 October 2015 via mobile

I love the way that some young lady treated me at the hotel,her name is susana she carried some glasses, their really friendly,clean service,really recommend this hotel for the travelers,you will love ittt,love love love love this hotel

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1Thank Maria R
Toronto, Canada
Reviewed 30 May 2015

At 1st glance, it looks nice. However, I cannot recall a worse hotel. Raw sewage runs into the ocean swim area where small children play. We got sick because of the food, as well as 4 other guests that we know of. Mexican health standards appear non-existent. Nobody speaks English. The rooms are almost bare with broken floor tile everywhere....

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Helpful?
11Thank Traveldude28
KrystalAcapulco, Director General at Krystal Beach Acapulco, responded to this review

Traveldude28 Greetings. Thank you for your valued opinion. We have carefully considered each of your comments. If you would be so kind as to provide us with a number so we could make a personal courtesy call. Thank you. Best regards.

sask,canada
Reviewed 13 March 2015

Stayed for 3 weeks. Location is perfect,there have been many improvements, plus it wasclean house keeping was there for our EVERY need.like giving us softer pilows, I would highly recomend the krystal.the ocean viewrooms are spectacular.

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Helpful?
3Thank carrybee
KrystalAcapulco, Director General at Krystal Beach Acapulco, responded to this review

It is a pleasure for us to know that your stayed at the Krystal Beach Hotel for 3 weeks was great. All the improvements we have had is for you to enjoy and your stay be the most comfortable. Thanks for your lovely comments. We look forward to serve you as son as posible.

Mississauga, Canada
Reviewed 10 March 2015

We did not like the rooms (never seemed to cool down), the food was not very good, it was noisy and the service was poor (mainly because nobody spoke English). The morning coffee tasted awful and they had coffee-mate instead of cream. Our daughter liked the pool but then she got some kind of rash afterwards.

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7Thank Toolguy905
KrystalAcapulco, Director General at Krystal Beach Acapulco, responded to this review

Thank you for your comments, we are sorry to know your stay in our hotel was not for you. Please give us the opportunity to be the best for you in your next visit, you will note the difference. Sincerely yours.

Decatur, Illinois
Reviewed 6 March 2015

This was our 22 yr at this particular hotel in Acapulco. Love the personable staff; just wish a few more could speak a little more English. Hotel has made great improvements with the elevators!!! Much faster now & they all work! The new infinity pool was very nice. I was disappointed only that they palapas on one side of the...

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1Thank moejoe846
Ontario's Near North, Canada
Reviewed 4 March 2015

I made a mistake. Their web site looked good the price was amenable. The experience was awful. We got our room, after waiting over 2 hours among a sea of loud families and screaming children. Many were wearing inflatable pool toys. Our room was over 90 degrees with an air conditioner that sounded like a B-17 on takeoff. Drenched in...

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7Thank Hawkeye-999
KrystalAcapulco, Director General at Krystal Beach Acapulco, responded to this review

Dear Mr. Hawkeye-9... Thank you very much for your comments. We want to prove you at this hotel we can give you the service you deserve. Give us the opportunity to serve you and we guarantee you will get surprise. Please let us contact you giving us your telephone number in order to make a courtesy telephone call. Truly yours,

Guadalajara, Mexico
Reviewed 5 October 2014 via mobile

Worst experience ever! I had stayed the week before at Krystal Grand Punta Cancun - they know service!!! Your location is terrible, food is terrible, service is terrible, our bed was broken, the elevators erratic, the front door staff were disrespectful of my wife. I can go on but I sure you're already ashamed to be displaying the company logo...

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9Thank Watchdog811
KrystalAcapulco, Director General at Krystal Beach Acapulco, responded to this review

Dear Mr. Inglis: Your opinion is the most important for us, whereby, can you provide us your home phone number or your e-mail address to contact you? Sincerely

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Beach front hotel located across from Papagayo park and La Gran Plaza shopping center. In the Hotel Golden zone.400 Rooms and suites overlooking to the Santa Lucia bay or beautiful Sierra Madre mountains.Offers 2 restaurants, 2 bars, 1 Snack bar. Swimming pools, Beach palapas, Kamp Krystal kid's club, daily activities for adults and children. Meeting facilities for up to 450 people. ... more   less 

Additional Information about Krystal Beach Acapulco

Address: Avenida Costera Miguel Aleman 163 | Fracc. Magallanes, Acapulco 39670, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: £37 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Beach Acapulco 3*
Number of rooms: 400
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Hotel Style:
#19 On the Beach Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Beach Acapulco staff and other travellers.
13 questions
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Questions? Get answers from Krystal Beach Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ocean view rooms are well worth the minimal cost difference.”
 of 5 bubbles lichenthebeach, 27 Feb 2016 | Read review
“Ocean view is the best,higherfloors Less. Noise”
 of 5 bubbles carrybee, 13 Mar 2015 | Read review
“I prefer corner rooms on the higher floors.”
 of 5 bubbles moejoe846, 6 Mar 2015 | Read review
“Stay someplace else. You'll be glad you did.”
  • Stained and damaged furniture in Kyrstal Beach room
 of 5 bubbles Hawkeye-999, 4 Mar 2015 | Read review
“take a room in a good hotel”
 of 5 bubbles 11barry22, 1 Aug 2014 | Read review
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