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Hotel Castillo Huatulco Hotel & Beach Club

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Hotel Castillo Huatulco Hotel & Beach Club
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397 Reviews from our TripAdvisor Community

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Showing 216: English reviews
Calgary, Alberta, Canada
Reviewed 4 days ago NEW

My wife and I had a great time at the Castillo. We stayed on the second floor with a street-side balcony. Some liked it while others moved due to the street noise. Buffet with menu service. Lobby bar. Pool. Sat night Oaxaca food in the huge room by the pool. Mon night BBQ poolside. Beach Club, take the bus or...

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Helpful?
Thank CalTravelBug
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Sales Manager

Alberta
Reviewed 4 days ago NEW

November 22nd to 29th 2016 The Huatulco airport is very small. Clearing Customs was a breeze and in no time at all we were on our way to the Castillo Huatulco Hotel & Beach Club (17 min. ride by van). The majority of the Guests are Mexicans and then primarily older Canadians and those of us who want to enjoy...

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4Thank Sweetmystery0
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

Thanks for visiting the Hotel Castillo Huatulco, are taking note of every detail that makes reference to us, also informed him that a meeting with the heads of each area and conducted to make the necessary changes. We hope that in your next visit back to the home Hotel Castillo Huatulco. Best Regards Raul Vallin Sales Manager

Ottawa, Ontario
Reviewed 1 week ago NEW

Hotel Castillo is a small hotel which offers a high level of customer service. The staff are all friendly and most helpful with any request made. Our very clean 4th floor room had good a/c, a flat screen tv, in room safe and plenty of hot water. The food was fresh with a good selection of mexican dishes complimented with...

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Helpful?
2Thank travelfreak
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Sales Manager

London, Canada
Reviewed 1 week ago

We stayed Nov 15-22 2016. First and foremost we would like to thank the wonderful staff. Always had a smile and very helpful. Can not remember all there names but special thanks to, Fredric, Manuel, Eunice and Francisco for being so helpful. Management was also very good during our stay. Hotel is not new but well taken care of. We...

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Helpful?
Thank Raymond8851
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Sales Manager

Mexico City, Distrito Federal, Mexico
Reviewed 2 weeks ago via mobile

The hotel is very old and the rooms aren't cosy, the pictures shown on the internet are not even close to reality. Also, wanted to take a hot bath and surprise... They had a problem with hot water. Wifi comes and goes. They must invest in raising the standards and quality of the hotel !!

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Helpful?
Thank Diego D
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

Mr. Diego, thanks for visiting the Hotel Castillo Huatulco, are taking note of every detail that makes reference to us, also informed him that a meeting with the heads of each area and conducted to make the necessary changes. We hope that in your next visit back to the home Hotel Castillo Huatulco. Best Regards Raul Vallin Sales Manager

Ontario, Canada
Reviewed 2 weeks ago

Arrival Nov 15-22, 2016 We decided fairly last minute to head back to this resort after having been here earlier this year. Value for $$ is spectacular. Travelled this time around with Sunwing – no issues. Reminder there is no longer food provided on flights -- buying food isn’t cheap and it hasn’t improved at all now that you pay...

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1Thank AMomInLove
castillohuatulco, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Sales Manager

Reviewed 3 August 2016

We stayed here in June, the hotel is not luxurious , the rooms where clean and the area was perfect. Room service prices where at a good rate, not crazy expensive. At first the lady in the front greeted us , she was very nice. They give you a bracelet that you must wear all thru out your stay (...

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2Thank Leopoldo1027
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

Thanks for visiting the Hotel Castillo Huatulco, are taking note of every detail that makes reference to us, also informed him that a meeting with the heads of each area and conducted to make the necessary changes. We hope that in your next visit back to the home Hotel Castillo Huatulco. Best Regards Raul Vallin Director of Sales

New Zealand
Reviewed 23 July 2016

We did not stay at this hotel, but we were very happy with the $50 pesos each to rent 2 loungers, a palapa right on chahue beach, use of the pool & bathroom facilities, with great waitstaff f & b service. A great day spent relaxing in paradise, icy cold cervesas, tasty fish tacos & guacamole. Off season we were...

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2Thank Buggerem
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

Thank you for your comments and the next time that are in Huatulco, Castillo Huatulco staying in to enjoy all the amenities we have for your family. We look forward to your next visit to the Bays of Huatulco. Best Regards Raul Vallin Director of Sales

North Bay, Canada
Reviewed 6 July 2016

The Hotel is older , but very well kept and clean., pool is small at back of hotel, and always hot water, best to use early morning but beautiful gardens. The location is great ,you can walk to the marina , the Santa Cruz beach, great snorkeling along the far wall. A market every other Saturday in the town square...

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2Thank KeithRichardsforever
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We are taking note of every detail that makes reference to us and we put a completely new AC that meets all standards of ecology. We look forward to your next visit to the...

Toronto, Canada
Reviewed 1 July 2016

We had never been to southern Mexico before and were thus intrigued by this hotel. It had very good reviews, but it was not located directly on the beach, Nevertheless, we were interested and persuaded some friends to join us. We were pleasantly surprised by the Hotel Castillo. The main part is in town. Our rooms had large balconies overlooking...

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3Thank Brokenwing5
Leopoldo12, Director Comercial at Hotel Castillo Huatulco Hotel & Beach Club, responded to this review

We appreciate you have stayed at this home on Hotel Castillo Huatulco, your comments make us every day we give them the best service you deserve. We look forward to your next visit to the Bays of Huatulco. Best regards Raul Vallin Director of Sales

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Castillo Huatulco Hotel & Beach Club, located in the main Bay of Santa Cruz, just a few steps from the handicraft market, area of banks and the main dock of cruises and tours, car rental and travel agency and only 5 minutes from the Centre of the Crucesita. 112 rooms, including: standard rooms with two double beds, rooms Junior with two double beds and a King Size, rooms Juniors and room Master Suites; Beach Club, two Restaurants, two Bars, two Swimming Pools, Children's area featuring all inclusive plans and plan E.P. ... more   less 

Additional Information about Hotel Castillo Huatulco Hotel & Beach Club

Address: Blvd Santa Cruz 303 | Bahia de Santa Cuz, Huatulco 70989, Mexico
Region: Mexico > Southern Mexico > Oaxaca > Huatulco
Price Range: £40 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Castillo Huatulco Hotel & Beach Club 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Castillo Huatulco
Hotel Castillo Huatulco
Hotel Style:
#11 Family Hotel in Huatulco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Castillo Huatulco Hotel & Beach Club staff and other travellers.
38 questions
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Questions? Get answers from Hotel Castillo Huatulco Hotel & Beach Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Poolside rooms are quieter than Streetside ones.”
 of 5 bubbles CalTravelBug, 7 Dec 2016 | Read review
“Highest level on pool side”
  • Veranda off of room 222
  • Room 222
  • Room safe with small closet for clothes
 of 5 bubbles Sweetmystery0, 7 Dec 2016 | Read review
“Make sure your a/c works correctly!”
 of 5 bubbles Leopoldo1027, 3 Aug 2016 | Read review
“First floor”
 of 5 bubbles KeithRichardsforever, 6 Jul 2016 | Read review
“Ask for rooms with a balcony.”
 of 5 bubbles Brokenwing5, 1 Jul 2016 | Read review
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