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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
Hotel Riu Emerald Bay
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2,876 Reviews from our TripAdvisor Community

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Showing 2,030: English reviews
Niagara Falls, Canada
Reviewed 2 days ago NEW

Just back from the RIU in Mazatlan, we had a fantastic time and here is my review. I have been to approx. 20 other all inclusive resorts all throughout the Caribbean so my review is based on this resort vs others. I travelled with 12 people. I will only speak on behalf of my husband, my son (13) my daughter...

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5Thank mgibson2017
West Kelowna, Canada
Reviewed 3 days ago NEW

My husband and I decided to go away for Christmas for the first time. We had never been to Mazatlan before, but decided to give it a try. This was the first time we did not have to do a room change! Happy with room, happy with the view! Staff was very friendly and helpful. Our only complaint would be,...

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1Thank sanfran2015
Cobourg, Canada
Reviewed 3 days ago NEWvia mobile

Beautiful resort and the food was amazing. Staff and service here is wonderful and everyone was very friendly. My one complaint would be that the workers were working on the elevators on and off during this period and it did take a while for an elevator at times, they also start working around 7am and can be very noisy! They...

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1Thank dizzy10_12
Edmonton, Alberta
Reviewed 3 days ago NEWvia mobile

We stayed here from Dec. 30th/16 to Jan. 6th/17. My husband and I stayed here in March/14 and loved it, and were just as pleased this time. We were with another couple and we all enjoyed our week. Kudos to the Riu Emerald Bay for putting on a very fun New Years Eve. The Gala Dinner and festivities were all...

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2Thank mex2005
Cardston, Canada
Reviewed 3 days ago NEW

All rooms are ocean view which is fantastic. The rooms are good size, spotless, nicely furnished with comfortable king bed. Wifi worked out on balcony which was a plus. They just added another elevator which helps a lot. I did not find the wait was excessive at all. Front office staff were very accommodating and helpful. Checkin and out was...

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1Thank rick w
Wainwright, Alberta
Reviewed 4 days ago NEW

My family stayed here on Jan 6 to 13th. We stayed in the family duplex room which was great for a family of 5. It was a two story room with two sofa beds and a bathroom on the main floor, and a king size bed and bathroom upstairs. Both floors have closets and the fridge is on the main...

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1Thank Jamie R
Vancouver, Canada
Reviewed 4 days ago NEWvia mobile

Was at this hotel with friends at the start of December. The service was very good and the staff are very friendly. The food is not bad either.The room was very clean and up to Date! Will definitely come back for another good time!

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1Thank Art E
Reviewed 4 days ago NEW

Went for Christmas vacation with family and friends. Although resort was nice and the sandy beach was clean, food was lousy, compared to other resorts in Mexico. Very bland food and not spicy. Overall staff were friendly around the resort but front desk staff not helpful and one in particular was terrible to talk to. This person had no customer...

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Thank RamIrem88
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments...

Kitchener, Canada
Reviewed 4 days ago NEWvia mobile

My wife and I travel twice per year to either the Caribbean, Central America or to Mexico. We returned to this resort and once again the staff and the weather made this another fantastic trip to Mazatlan. The temps were in the high 20's and sunny except for one day. The weekends are a bit more busy with the locals...

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5Thank D B
Winnipeg, Canada
Reviewed 5 days ago NEW

Summary My wife and I stayed at Riu Emerald Bay (REB), Mazatlan for a week (Jan. 6 – 13, 2017) and had a great time. The resort is fairly new, beautiful, well maintained and very clean. The beach is excellent and the resort is in an interesting location. The facilities and service were excellent. However, we were a little disappointed...

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10Thank Doug C

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: £109 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor or higher, I would imagine 3rd or lower the Palm Trees would hamper your view. Family Suite was perfect for 2 Adults and 2 Kids.”
 of 5 bubbles mgibson2017, 19 Jan 2017 | Read review
“4th floor or lower....you can do the stairs. Elevators were always busy.”
 of 5 bubbles sanfran2015, 18 Jan 2017 | Read review
“All rooms have a great ocean view. Jacuzzi suite rooms are worth the extra cost!”
  • Balcony of Jacuzzi Suite Room
  • Bedroom in Jacuzzi Suite Room
 of 5 bubbles DougC341, 16 Jan 2017 | Read review
“Above third floor should be good views, all rooms face ocean. Elevators are slow.”
 of 5 bubbles sherryy529, 16 Jan 2017 | Read review
“Family Room”
 of 5 bubbles John_Nooyen, 14 Jan 2017 | Read review
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