We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Park Royal Mazatlan

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Park Royal Mazatlan
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

343 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 94: English reviews
Start your review of Park Royal Mazatlan
 Click to rate
Reviewed 3 days ago NEW

Many young people party all weekend ! No respect for any other people at the hotel. The restaurant, well, the chef seems to think it's ok to send cold food from the kitchen. Weddings are outdoors, so more noise. We are looking for other accommodations .

 Report
Helpful?
Thank wGmmLm
Salinas, California
Reviewed 20 January 2017

Easy access from the freeway. We enjoyed the beautiful ocean view since we walked in the lobby. Friendly staff. Food in the restaurant was delicious. Our server, Hugo, gave us amazing service by the swimming pool. We highly recommend Park Royal Mazatlan.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank F872BBmartham
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “F872BBmartham” First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying...

Ciudad Juarez, Mexico
Reviewed 18 January 2017

Perfect for family averything is close perfect service from the staff specially crystal at the front desk and miguel the bellboy thanks guys!!!👍👍👍 Ill come back very soon your friend jorge fernandez

Review collected in partnership with this hotel
 Report
Helpful?
Thank jorgearturof2017
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “jorgearturof2017” Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Mazatlán. It is gratifying when we receive a comment that covers a broad range of features at the hotel, especially when our friendly staff receives a favorable mention. We will be glad to welcome you back and go...

Monterrey, Mexico
Reviewed 13 January 2017

Very good facilities, excellent service and best location. In my case I booked the same day and they had all the information on arrival, I really enjoyed the reception and the stay in mazatlan, although it was very short, what is for sure is that I will return.

Review collected in partnership with this hotel
 Report
Helpful?
Thank E2891DEcarlosb
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “E2891DEcarlosb” Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Mazatlán. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it. It is thanks to...

Mexico City, Mexico
Reviewed 10 January 2017

In general, people were kind, with a good service. The pool is nice with a great view. But in my room, the shower has water filtrations that made an unconfortable stay. It could be better if hotel can put more sun chairs in beach.

Review collected in partnership with this hotel
 Report
Helpful?
Thank ing_robertor
JorgeAEscalante, Manager at Park Royal Mazatlan, responded to this review

Dear “ing_robertor” Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. Thank you so much for your very favorable comments about our hotel. We’re sorry we fell below your expectation regarding pool and shower experience. We will address these points. I assure you the feedback...

Guadalajara, Mexico
Reviewed 3 January 2017

Bad, Old and bad quality for the receive, the cleans rooms is not god, They must take into account the schedules to put more staff in the lobby, the staff does not have an address, the maintenance in the rooms is old and the smells that the air conditioning sends are bad.

Review collected in partnership with this hotel
 Report
Helpful?
Thank msalinas379
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “msalinas379” Thank you for your feedback. Your comments are being reviewed by the management to take action on your observations, as our customer is our best critic to let us know how to do better We hope to give us a second chance to give you our service and enjoy our facilities. Sinceraly

Bloomfield Hills, Michigan
Reviewed 3 January 2017

Now this is the way to travel. We were treated very well by the staff and the accommodations were superior. Room service was great and the bed was top rate. The location on the beach was really quite good but better yet what is the security of being far away from the city center but just a short cab ride...

Review collected in partnership with this hotel
 Report
Helpful?
Thank V3610HSgaryg
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “V3610HSgaryg” Thank you so much for your very favorable comments about our hotel. . We work very hard to achieve the level of guest satisfaction that you express in your review. . It is a pleasure to know that our staff made him feel at home and meet your expectations. Once again thank you very much and hope to...

Guadalajara, Mexico
Reviewed 14 December 2016

No business program which includes at least breakfast. Bad maintenance. Doors and walls dirty. Needed an extra blanket and took them an hour to deliver that in my room and was not enough due to the cool night.

Review collected in partnership with this hotel
 Report
Helpful?
Thank 443luisalbertoq
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear "443luisalbertoq" Thank you very much for your comments, which are very important to us. Let us offer an apology for the delay in the reaction time to your needs, I assure you we will be strengthening our processes of attention to the clients. We will take into account your opinion about our stay packages. Thanks again for your comments...

Lansing, Michigan
Reviewed 10 December 2016

We stayed during the first week of December. We had a small studio room with a view of the ocean. No microwave, no fridge. Showers were usually cold. Bad odors in hall around elevators. Only two out of three elevators were operational. Family stayed in larger room with kitchen - fridge, microwave, but no utensils. Same smell around elevators. Food...

 Report
Helpful?
Thank pcnaturegirl
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “pcnaturegirl” Thank you for sharing your opinion about your recent stay with us. Its good disposition is well appreciated as are its observations about the odors and room equipment. Actions will be taken to correct these details. On the other hand, thank you very much for the mention of our staff, I will give you their opinion. We will...

Austin, Texas
Reviewed 21 November 2016

Very friendly staff, great view from all the rooms, great beach right in front. We went for a 7.5 mile walk the first day we were there. Only one place to buy coconuts on the beach. I like places that aren't all inclusive so I can try all the restaurants in the area. Close enough to town for convenience, but...

 Report
Helpful?
1Thank TxBrazo
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “TxBrazo” Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. . Once again thank you very much and hope you return soon. Sincerely

275 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (148)
Viewed
Dining (5)
Viewed
View from Room (6)
Viewed
Pool/Beach Area (19)
Viewed
Room/Suite (11)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (20)
Viewed
Family/Play Areas (2)
Viewed
Other (82)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (127)
Viewed
Pool/Beach Area (12)
Viewed
Hotel & Grounds (17)
Viewed
Dining (23)
Viewed
Room/Suite (27)
Viewed
Family/Play Areas (3)
Viewed
Business Centre/Function Rooms (10)
Viewed
View from Room (4)
Viewed
Other (31)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
2.0 mi away
The Inn at Mazatlan
The Inn at Mazatlan
#7 of 80 in Mazatlan
622 reviews
2.7 mi away
Quality Inn Mazatlan
Quality Inn Mazatlan
#28 of 80 in Mazatlan
50 reviews
1.2 mi away
Oceano Palace
Oceano Palace
#65 of 80 in Mazatlan
857 reviews
Show Prices
Show Prices
Show Prices
2.8 mi away
Ramada Resort Mazatlan
Ramada Resort Mazatlan
#25 of 80 in Mazatlan
275 reviews
2.8 mi away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#4 of 80 in Mazatlan
1,654 reviews
7.3 mi away
Estrella Del Mar Resort Mazatlan
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more   less 

Additional Information about Park Royal Mazatlan

Address: Av. Sabalo Cerritos 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: £55 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Mazatlan 3.5*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and Jetsetter so you can book your Park Royal Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan
Hotel Style:
#12 Spa Hotel in Mazatlan
#23 On the Beach Hotel in Mazatlan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Park Royal Mazatlan staff and other travellers.
10 questions
Ask a question

See all questions (10)

Questions? Get answers from Park Royal Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They will change rooms if you are persistent.”
 of 5 bubbles pcnaturegirl, 10 Dec 2016 | Read review
“One morning they were fixing something in another room and it was noise. But the rest of the time it was OK.”
 of 5 bubbles AColon915, 28 May 2016 | Read review
“Good place to stay for an affordable price”
 of 5 bubbles hsabin, 22 May 2016 | Read review
“Choose the honeymoon suite (gobernador room)”
 of 5 bubbles Black_gr, 29 Jan 2016 | Read review
“All rooms are ocean view & elevators are silent so all rooms should be very similar.”
 of 5 bubbles BillG375, 21 Jan 2016 | Read review
5 of 5