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So I arrived at the hotel check in was fast asked for a ocean view room, she said that at the moment she didn't have anything if I wanted a first floor room, I said okay asked if it had ocean view she said yes...More
Thank Maria E
Response from Salvador G, Director General at Emporio MazatlanResponded 16 July 2017
Dear Maria E
Thank you very much for your valuable comments about your experience of your last stay, these has been reviewed by every responsible involved and the management in order to avoid it happen to any one else.
The extra person charge is applied...More
I expected much better. The treatment by the restaurant captain was awful, everyone was rude, front desk manager was super rude and arrogant right from the start, nobody ever said hi in the hallways except one great guy named Panton, the room was very deteriorated...More
Thank Lydia L
Response from Daniel S, Director General at Emporio MazatlanResponded 27 May 2017
Buenos días Lydia L!
Le envío un cordial saludo, agradeciendo infinitamente el tiempo tomado en compartir su experiencia en esta...More
Our stay at the Emporio Mazatlan (March 3-11) was wonderful. The staff are wonderful, so friendly and so helpful. We had great service. They are all Great!! I would recommend spending the extra money and getting an ocean suite, the view is worth it. The...More
2 Thank fossep
Response from Daniel S, Director General at Emporio MazatlanResponded 19 May 2017
Greetings from sunny Mazatlan!
Thanks a lot for share with Tripadvisor members your trip experience in our hotel, we appreciate this comments and this important information keep us on moving to improve our service quality.
Hope to see you soon!
We were reluctant to book this hotel based on the reviews, but had to make a last minute trip to the area and the price was right via a travel website. We had stayed nearby in December, and had wandered through the hotel and saw...More
1 Thank Lakeside31
Response from Emporio M, Director General at Emporio MazatlanResponded 17 April 2017
We really appreciate all your comments. We are really satisfied that your stay with us was great and we hope to see you again in Emporio Mazatlan soon,
I stayed at Emporio Mazatlán, along with a group of friends, from December 31 to January 5.
My bathroom had a terrible smell, so I had to ask for another room. Fortunately the ladies from reception were very nice and told me I could change...More
1 Thank mrLuick
Response from Daniel S, Director General at Emporio MazatlanResponded 25 January 2017
Buenas Tardes mrLuick!
Muchas gracias por compartir su experiencia en nuestro hotel con millones de viajeros, tenga por seguro que...More