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El Cid Castilla Beach Hotel

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GreenLeadersPlatinum level
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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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2,983 Reviews from our TripAdvisor Community

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Showing 1,749: English reviews
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Cedar
Reviewed yesterday NEW

Stayed 1 week in a ocean front 2 bedroom suite. The suite worked out great. There were 4 adults, 2 teens and a 3 year old. Three bathrooms worked well no waiting in line. The balcony was not secure enough for me to feel safe having my 3 year old grandson on it. We did the all inclusive I would...

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Thank 812janeenb
Minnesota
Reviewed 2 days ago NEW

Spent one week in a clean ocean front view room. The staff is friendly and will go out of their way to get what you need and are very attentive. I always could find something to eat and enjoyed being able to eat dinner at the a la carte restaurants. The beach is long and easy to walk. The pool...

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Thank Jblazek
Reviewed 3 days ago NEW

Housekeeping service was great, food was awesome, mattress were very hard we all had sore back and neck pain. The smell was bad in the rooms like mould or something. Smoke smell was also very bad. people were smoking everywhere.

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Thank Loveleen T
Champlin
Reviewed 3 days ago NEW

The location was great. We loved the beach and the pool. The service in the buffet restaurant was great. They have signs asking people not to reserve chairs but people still do (so annoying!), however Juan at the pool offered to get us chairs "any time, any day". I saw him and the other staff finding and moving chairs for...

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Thank I7659XNsarahc
minneapolis
Reviewed 3 days ago NEW

I had a hard time thinking of how to review this hotel. While our trip was great the hotel was just fine. I wouldn't necessarily recommend it but we still managed to have a good time. Rooms were okay, clean enough. Beds were not as hard as Riu but the pillows were hard. Not a lot of place to store...

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Thank iammcfly
Hinton, Canada
Reviewed 3 days ago NEW

First time to Mazatlan and first time stay at El Cid Castilla. Had issues when checking in as I had booked a tower room with ocean view and was put in a floor level room with a view of people laying in their chairs!!!! Refused that room and after a long debate was put in a room on the 7th...

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Thank G5388UPbrendaa
Dickinson, North Dakota
Reviewed 3 days ago NEW

Excellent value for your money. however, disappointed at when we arrived from long day traveling the first thing they wanted to do is set us down to talk about upgrading. My thought was what is wrong with what I originally signed up for? Outside of this experience people were very friendly and wanted to make our stay enjoyable

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Thank casteiner
White Bear Lake, Minnesota
Reviewed 3 days ago NEWvia mobile

Stayed here with friends, one of whom is an owner. I will NEVER come back. The suite was great for 6 people. It could easily accommodate 10. From there very thing goes down hill. The service was the worst. When we arrived in the room, there was no soap in the showers. We had to call for it. There were...

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1Thank Frequent63Traveler
Saint Cloud, Minnesota
Reviewed 4 days ago NEW

This was a wonderful trip! The view was unbeatable and the weather was perfect every day! There was a nice variety of food at various restaurants. I would highly recommend this location especially with the fantastic rate we got for all inclusive.

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Thank H9195JLjennifers
Boise
Reviewed 4 days ago NEW

I had an ocean view room and the view was fantastic. I did not want to come home. The staff was excellent, very friendly and took care of all of my needs. I would definitely stay there again. The pool was fantastic, what's not to love about a swim up bar. The beach was next to the pool and that...

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Thank richardalanr2017

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: £77 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid Castilla Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want ocean front do not go for ocean view you may be looking at a parking lot.”
 of 5 bubbles 812janeenb, 24 Feb 2017 | Read review
“We stayed in the tower on the 14th floor room 1408...perfect view of sunsets, pool, and ocean.”
 of 5 bubbles Jblazek, 23 Feb 2017 | Read review
“Improve on housekeeping.”
 of 5 bubbles G5388UPbrendaa, 22 Feb 2017 | Read review
“Every time our room was cleaned it turned our key cards off and we had to reactivate. That was my only complaint. We had pool side rooms but I believe the view was better than the ocean view ones in the tower!”
 of 5 bubbles H9195JLjennifers, 21 Feb 2017 | Read review
“Go with an Ocean View!, unless you have small kids, then the balcony would scare me a bit. Don't get me wrong, I loved the balcony but I'd have been a little worried if I had small children. ”
 of 5 bubbles richardalanr2017, 21 Feb 2017 | Read review
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